Amazon Shipping Service Reviews and Complaints
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Amazon in Mount Airy, Maryland - Only one piece of product was delivered.
I ordered a 4 tiered planter for my Daughter-in-laws birthday. Only a piece of it as delivered. Amazon will do nothing because the retailer is in China. The retailer said they would refund $5 for something that cost $58. Why does Amazon sell products it will not stand behind. I will be more careful what I buy from them in the future. If they are not going to be there to help the consumer they need to let us know before we make purchase.
Review
Service
Amazon Shipping Service
Amazon - Sorry lying sellers
ordered item from amazon the *** seller says it was delivered to my person this is a *** lie . i don't care where the *** they the stupid delivery thing left but it sure as *** was not at my business just want to let every body know that amazon delivery service *** s u c k s & i mean really *** s u c k s it the order was placed 7 14 19 with next day derivery i guess that means where the *** they the stupid delivery company whated to leave it because i know for sure it was not my address
Review
Service
Amazon Shipping Service
Pros
- Only problem i have ever had with amazon
- At one time it was ok
Cons
- Poor service listening skills
Reason of review
Poor customer service
Loss
$55
Preferred solution
Full refund
Tags
Amazon in Lorton, Virginia - Where I should fine my delivery
The delivery gay called me, from the outside call box. I let him in the building. He didn't bring my box to my door. Which he had the direction. He left my package in the mail room. I called Amazon too report this problem. They email me saying that I need to look behind the bushes and walk my hallways. Or ask my neighbors about my package. Why should I do all of that looking.
Review
Service
Amazon Shipping Service
Pros
- Products and shipping speed
Cons
- Some return policies
Reason of review
They can't get my deliveries at my door sometimes
Preferred solution
Fire the person ,who is not doing there job right. We pay for good services
Amazon - Poor delivery promises
Delivery of fitness tracker promised for next day now delayed with no explanation. I told to check back in two days if not received.
Review
Service
Amazon Shipping Service
Cons
- Broken promise
Reason of review
Problem with delivery
Loss
$35
Preferred solution
Let the company propose a solution
Ordered a particular product, stated 2 day delivery an i watched the UPS driver pull up make a uturn leave an the stop, updated his lig saying package delivered at frobt door.. This driver never got out his truck. When i call Amazon an UPS they all say tbe same thing i...
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Review
Service
Amazon Shipping Service
I ordered a St.Louis Blues 24 oz. tumbler on June 11th 2019 for $6.00. I received "A" tumbler on June 13th 2019...However, it's not what i ordered! Upon opening this package i find a 16 oz "WILDCATS" tumbler! I ready this tumbler to be sent back. Contact amazon when i...
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Review
Service
Amazon Shipping Service
Reason of review
Entire process! Not putting the blame on one!
Loss
$50000
Preferred solution
Let the company propose a solution
We have just had a promised 2-day delivery, AGAIN, not arrive when promised - even though they posted it as "out for delivery" on the promised date, though it was a few hundred miles away and being routed back through Pennsylvania to our normal UPS delivery in...
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Review
Service
Amazon Shipping Service
Pros
- Convenience
Cons
- Constantly missing promised delivery dates
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
Resolved
Update by user Jul 04
I finally received this order on June 20th. A total of 25 days from my order date.
Update by user Jun 15
Still Pissed. My 4 to 5 day delivery date, which was changed to 4 to 5 weeks was updated to "Will arrive on June 13 or 14 by 8 p.m." Today, June 15. I checked my tracking number and now...
Review
Service
Amazon Shipping Service
Reason of review
Problem with delivery
Most recently, I purchased a battery for a server. It was not delivered as ordered. Contacted customer care. Battery was to be here by today. It will not be here until tomorrow at 8 PM. Unfortunately, I have someone coming to work on the server today. Hopefully, I can...
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1 comment
Amazon's vaunted "2 day delivery" sometimes works well and at others doesn't. Most of the delay problems are by the delivery company---usually by the USPS although better companies like UPS and FEDEx can also be at fault.
Amazon counts on customers not doing anything if a delivery is delayed and they do nothing to rectify the problems or even say "sorry" when it happens. You may see a "guaranteed delivery" in two days on orders, but that "guarantee" means nothing.
Complain all you want, but Amazon could care less, you and most customers will continue to be taken advantage of. By the way, instead of Amazon Prime streaming, there is Netflix, Hulu and a bunch of other options out there.
Review
Service
Amazon Shipping Service
Cons
- Terrible waste of my time
- Lack of customer service being helpful with problems
Reason of review
Poor customer service
Loss
$300
Preferred solution
Just their job and full compensation for my time.
Tags
Amazon - Two day shipping is a joke
I had two orders this week,that were guaranteed two day.After two days i get email saying shipping delay.Ok i went along with it,then got another two day shipping delay. Got customer service on the line and they claimed it was fraud protection on my account.They never notified me.There is no phone numbers to that department.They still couldn't tell me when i'd get my order.So i canceled both orders.They Did exactly nothing to fix problem.I have been buying from Amazon almost daily,no more.And i will tell everyone i know.
Review
Service
Amazon Shipping Service
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
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Wait the three days and if still not delivered, try contacting Amazon again. If no help or they claim it has been delivered, file a dispute with your credit card issuer---you did use a credit and not a debit card, I hope.
It is not your responsibility to verify delivery---it is the senders. They sent it and guaranteed delivery.
And, if your dispute is denied, pay off the card except for this charge and don't pay for something you don't owe. Amazon is notorious for using unreliable shippers, usually the USPS but people keep trusting them---go figure.