Amazon Shipping Service Reviews and Complaints
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First time Amazon cancelled it because they thought it was a fraudulent activity. I get the first time. Then I talked to the customer service, made sure it was I who made the purchase and placed my order the second time. Amazon cancels my f...ng order the second time....
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Review
Service
Amazon Shipping Service
Reason of review
Poor customer service
Loss
$5800
Preferred solution
Deliver product or service ordered
Amazon using Telecheck
Amazon using Telecheck to decline all my orders this never happned before until July 2019 and now i cant order and they never explain why even when i had i bank acc since 1998 with no trouble until now...what happening with amazon...you cant trust them anymore...
Review
Service
Amazon Shipping Service
Reason of review
Order processing issue
Amazon - Time to refund expensive items is ludicrous.
8/30/19, 11:00 AM - Ordered product totaling $1,078 with tax 8/30/19, 2:45 PM - Submitted a cancellation request 8/31/19 - Received an email from Amazon that the order could not be cancelled as the product was already in their shipping queue (not shipped). 9/6/19 - Product delivered 9/7/19 - Product dropped off at UPS to be shipped back to Amazon 9/12/19 - Product Received at Amazon Warehouse 9/20/19 - Amazon refund department told me that it takes up to 14 days to inspect a high value return and 3-5 days to process the refund. How Amazon ship an item in "4 hours" yet take 14 days to inspect a high value returned product? How can Amazon process a payment in seconds, yet take 3-5 days to process a refund? By the time this is all said and done, Amazon will have $1,078 of my money for over a month.
Review
Service
Amazon Shipping Service
Pros
- I really love amazon and this time i was truly disappointed
Cons
- Amazon refuses to answer concerns
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1078
Preferred solution
Full refund
Tags
Amazon in Brooklyn, New York - Bad shipping practices
Terrible practice Amazon has to try and get you to subscribe to Prime. They purposely drag their feet sending out orders, hoping you subscribe. Always check EBay, Walmart and others before Amazon.
Review
Service
Amazon Shipping Service
Reason of review
Problem with delivery
I ordered a product that the tracking status showed as shipped the next day. I never got the product. After about a week of misleading tracking notices from Amazon, I called Amazon and they agreed to re-ship the product. The so-called free 2 day shipping guarantee is...
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Review
Service
Amazon Shipping Service
Reason of review
Poor customer service
Loss
$13
Preferred solution
Let the company propose a solution
I lost a package that was supposedly delivered yesterday. I did get a call at about the time of the delivery. There was no caller ID and I was eating dinner, so I did not answer. This was likely Amazon delivery. I soon got a text saying my order was left in a secure...
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Review
Service
Amazon Shipping Service
Pros
- Convenient
Cons
- False advertising about ship times
- Calling the shipping service free when it is not
- Inability to get answers from amazon
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
Amazon had no contact info for that, none they'd give me anyway, and simply said to leave seller feedback, and that they bring my complaints to the shipping department who would be very upset and blah blah... yeah ok. Im sure 300lb Dwayne in the back of the Amazon...
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3 comments
You must live in a bad area. I place orders regularly, both to my home address and work address and have yet to have one late or not delivered, even when by Amazon Logistics.
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Review
Service
Amazon Shipping Service
Pros
- Free
Cons
- False advertising of shipping speed
Reason of review
Problem with delivery
I contacted Amazon Prime, about an item, that I ordered last Friday, and it was supposed to arrive today (Monday). According, to the tracking, it hadn't even been shipped yet. I went through eight, different representatives, in foreign countries, who refused to let me...
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3 comments
Why are people calling for customer service? I see complaint after complaint about the cs when calling in.
I do it online via e-mail and have a response in less than 24 hours with complaint resolved every time. Get with the computer program folks.
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Review
Service
Amazon Shipping Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I have been a Prime member for for years. As the price goes up the service goes down. Wvery item I have purchased for the last month I have had do payfor shipping and even though the items show "In Stock" I have received nothing in less that 10 business days. Today was...
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1 comment
Not to many people know it but if you buy an Amazon item and it is from a 3rd party seller, your prime membership does NOT work. Youn have to buy an Amazon item for Prime to get their benefits.
Review
Service
Amazon Shipping Service
Pros
- Amazon music
Cons
- Not supporting committed service levels
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Tags
Amazon - Used to have Prime, not anymore
Wife ordered a dress for our wedding using Prime. They delivered the wrong dress in the wrong size. She let them know and they re sent the same damn dress! WE ARE NOT PEOPLE OF GREAT MEANS AND THIS WAS HER WEDDING DRESS. Beyond pissed. Making it my mission to avoid Amazon in all aspects now. Dropping Prime, shopping small. This is my mission in life now. Bezos, I hope the FTC breaks you up into 100 different little unsustainable companies you twit. 
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*** Review
Service
Amazon Shipping Service
Cons
- Screwed up our wedding
- Lies about free 2 day prime delivery
- Not the first time prime drops the ball
Reason of review
Problem with delivery
Loss
$100
Tags
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Most likely the item you ordered wasn't eligible for Prime. I've had the eligible orders come late a couple of times and they have always offered a gift card as compensation for the delay.