Product: Amazon Shipping Service Clear all filters (209 of 209 reviews match)
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3.3
Details
We have just had a promised 2-day delivery, AGAIN, not arrive when promised - even though they posted it as "out for delivery" on the promised date, though it was a few hundred miles away and being routed back through Pennsylvania to our normal UPS delivery in...
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Review
#1558214 Review #1558214 is a subjective opinion of poster.
Service
Amazon Shipping Service
Pros
  • Convenience
Cons
  • Constantly missing promised delivery dates
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • shipping and delivery
Resolved
1.5
Details
I placed a very simple order on 5/23/2019 for items I could have, and should have purchased locally. I refused the Prime offer of $99 per year and opted for regular delivery. The ship date was indicated to be 4 to 5 days for free delivery. My confirmation email...
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Review
#1550117 Review #1550117 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Problem with delivery
1.6
Details
Most recently, I purchased a battery for a server. It was not delivered as ordered. Contacted customer care. Battery was to be here by today. It will not be here until tomorrow at 8 PM. Unfortunately, I have someone coming to work on the server today. Hopefully, I can...
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1 comment
h.kitchener
#1688802

Amazon's vaunted "2 day delivery" sometimes works well and at others doesn't. Most of the delay problems are by the delivery company---usually by the USPS although better comp...

Review
#1538406 Review #1538406 is a subjective opinion of poster.
Service
Amazon Shipping Service
Cons
  • Lack of customer service being helpful with problems
  • Terrible waste of my time
Reason of review
Poor customer service
Loss
$300
Preferred solution
Just their job and full compensation for my time.
Tags
  • Stinky Customer Service

Amazon Home Delivery is the Worst

1.0
Details
Amazon Home Delivery is the worst service Amazon provides. Drivers do not deliver on time though Amazon touts their 2 day delivery service as leading the pack. I would rather they used UPS or USPS because delivery delays are rare. Every time I see their TBA under Tracking ID, I know the package will either be late or not arrive at all. And I'm not a casual user of Amazon as I usually buy at least 100 products per quarter. Starting to realize there are just as many similar sites as Amazon without the "homegrown" shipping and delivery.
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Review
#1531916 Review #1531916 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Problem with delivery

Amazon - Two day shipping is a joke

I had two orders this week,that were guaranteed two day.After two days i get email saying shipping delay.Ok i went along with it,then got another two day shipping delay. Got customer service on the line and they claimed it was fraud protection on my account.They never notified me.There is no phone numbers to that department.They still couldn't tell me when i'd get my order.So i canceled both orders.They Did exactly nothing to fix problem.I have been buying from Amazon almost daily,no more.And i will tell everyone i know.
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Review
#1531247 Review #1531247 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
1.0
Details
Amazon continuously shows delivery dates that they know, that they can't keep. This is the second time this month. I ordered on Tuesday, April 23 and chose 2-day shipping. Today, the status on their website is: Arriving today by 8 PM. When I speak to Amazon, they say...
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1 comment
Anonymous
#1677863

You're leaving something out. Complain after they miss tonights delivery. Mine have always been accurate except when we had a huge snowstorm and ups quit delivering. Finish th...

Review
#1521672 Review #1521672 is a subjective opinion of poster.
Service
Amazon Shipping Service
Cons
  • Deceptive practice of advertising delivery dates not kept
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Deliver product or service ordered

Amazon refuses to use reliable delivery service.

4.5
Details
I am an Amazon Prime member. I also live aboard a boat. This complicates package delivery. There are package lockers available for USPS, but other carriers need to leave packages at the marina office. UPS, FedEx, etc. are generally aware of this, but Amazon's own delivery service is more random. I have a recurring problem with packages going missing. Sometimes they are dropped at the wrong address, sometimes they disappear forever. Amazon could avoid this by only using UPS or USPS, but they are deaf to my pleas to do this. I am letting my Prime membership lapse, because it no longer provides the fast, reliable delivery that was the primary motivation for joining.
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Review
#1520916 Review #1520916 is a subjective opinion of poster.
Service
Amazon Shipping Service
Pros
  • Vast selection and convenient ordering
Cons
  • Unreliable order delivery
Reason of review
Problem with delivery
Loss
$200
Preferred solution
Only use carrier that deliver reliably! That is not hard!
Tags
  • Amazon Mis Directed Delivery
  • Ignored Complaint
This is the second time in 2 weeks that i am waiting on a package and it never comes, then they post that the package was attempted to deliver which is a lie because ive been sitting on my porch cor the last 4 hours , this time ive offered to come pick my package up...
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2 comments
BrainyPufferFish479
#1671438

Same here bud.. This is the new norm for Amazon!

Review
#1508645 Review #1508645 is a subjective opinion of poster.
Service
Amazon Shipping Service

Amazon - Delivered my package to neighbor

2.2
Details
My sister in law ordered us a bunch of stuff as a house warming gift. We never got it, so she called and asked for a refund. Re-ordered the package, and still didn't get it. My neighbor is never home, she works 60 hours a week. Finally 2 weeks after "delivery", my neighbor catching me taking my dog out and said she thinks she has our packages.. what do ya know, all the 3 boxes with double the merch! Hey Amazon, Check the actual house numbers on the mailboxes instead of relying on Google maps to take you in front of the correct house!
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Review
#1497611 Review #1497611 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Order processing issue

Amazon - Shipping has gone down hill

I don't know what's going on with their prime shipping but its really gone down hill especially since they started using their own shipping as the carrier. Half of the orders I've placed the last few months have been late and not 2-day shipping and I don't live in the boonies.
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Review
#1493249 Review #1493249 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Order processing issue