Product: Amazon Shipping Service Rating: 3 Stars Clear all filters (39 of 237 reviews match)
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Amazon - Alaskans, shop for your electronics elsewhere

3.4
Details
Amazon has been happy to take advantage of Anchorage's shipping hub for years, but good luck getting them to ship electronics to you in late 2019, even if you live right on top of that hub. Whether it's cheap $20 headphones or a $1000+ laptop, the red text on the listing is always the same these days: "This item requires special handling and cannot be shipped to your selected location." Wtf Shipping electronics to Alaska via Amazon has always been an unstable bet at best, but in Q4 2019 it's become all but impossible. Save your sanity, order from a competitor like Best Buy instead. It's still not perfect, but it's a lot better.
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Review
#1710250 Review #1710250 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Nearly all electronics insist that "special handling" is necessary and cannot be shipped to my city... which is the shipping hub for the entire North Pacific.
Preferred solution
Just let Alaskans buy things.
3.3
Details
When Amazon used UPS or FedEX my packages were always on time in the 2 day window. Now that they bought a bunch of short vans and filled them with idiots and degenerates everything is late and when it is delivered my packages are left in the snow or rain. Some how this...
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1 comment
Anonymous
#1761290

Completely agree about Amazon. Have had multiple private vehicles with out of state plates (not even the little blue van that at least has Amazon signage).

The drivers of these cars dump the package and peel out of our driveway. Also recently found that their concierge service is not what it used to be. They will not make it right when an item is received broken. Even if the web site indicates many of the same item is available they will not honor the prime shipping (which I pay for through my membership) that I used on the first order that came broken unless the replacement 3rd party seller offers it.

So they’ve become a pretty rigid company that does not empower their employees to pick up the shipping tab to replace a broken item that I already paid prime membership to have delivered quickly. The reps’ hands are tied.

Spent an hour on the phone and spoke to 3 levels of customer service. Now have no item and am completely turned off of Amazon.

Review
#1678678 Review #1678678 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Order processing issue
2.8
Details
Almost every time I try to order something they say the item takes special handling and can't be shipped to my area. The items are not heavy or fragile. I think someone there is discriminating against me. They can't ship a sheet set?
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4 comments
Anonymous
#1775420

My issue with Amazon has been resolve. The problem was that my address was not correct. It was showing my POB and my street address.

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Review
#1678324 Review #1678324 is a subjective opinion of poster.
Service
Amazon Shipping Service
Cons
  • Shipping problems and
Reason of review
Problem with delivery
Preferred solution
Find out who is responsible. They are costing you money!
2.6
Details
I was asked to make a review of the seller, etailz UK by Amazon from who I ordered the item No: 206-7783972-5511552 on 8th September 2019. The item was scheduled to arrive on 18th September. By 7th October, it still hadn't arrived and when I tracked it down, the...
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Review
#1678058 Review #1678058 is a subjective opinion of poster.
Service
Amazon Shipping Service
Pros
  • Have some wonderful things to sell
Reason of review
Order processing issue

Amazon - My how the mighty has fallen.

3.0
Details
I have been a loyal customer of Amazon for over 19 years having bought books back when that is all they sold. Fast forward to today and all of the screwed up orders and delayed deliveries. 4 ORDERS IN A ROW! Needless to say I am not going to be a customer any longer. I have cancelled my prime membership and am taking my business elsewhere. Way to loose a good customer. Keep it up and you'll be out od business fast. 3 orders with incorrect items and one not delivered as promised. I even took the slower shipping option rather than 2 day.
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Review
#1674500 Review #1674500 is a subjective opinion of poster.
Service
Amazon Shipping Service
Cons
  • Messed up orders with incorrect items in them
Reason of review
4 orders in a row with wrong items or not delivered
Preferred solution
I already cancelled my membership.
3.3
Details
We have just had a promised 2-day delivery, AGAIN, not arrive when promised - even though they posted it as "out for delivery" on the promised date, though it was a few hundred miles away and being routed back through Pennsylvania to our normal UPS delivery in...
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Review
#1558214 Review #1558214 is a subjective opinion of poster.
Service
Amazon Shipping Service
Pros
  • Convenience
Cons
  • Constantly missing promised delivery dates
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • shipping and delivery

Amazon - Late shipping

3.4
Details
I ordered an item Monday morning. Tuesday morning I received a message from Amazon saying that my order had shipped, and was provided a tracking number. When I tracked the package, it just said ready for UPS. Here we are on Thursday, and the package still hasn’t shipped. I understand that this wasn’t an Amazon Prime order, and that UPS ground would take a while, but not shipping until at least 4 days later doesn’t help things. The seller’s shipping policy states “all orders shipped within two days”. If they couldn’t meet the shipment time frame, I should have been notified.
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Review
#1451183 Review #1451183 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Order processing issue
3.0
Details
Tried placing order with one click to send to address other than mine, resulting in duplicate order placed. Intended order sent no problem to Michigan. Unintended order sent to my home in Florida -- 2 large cartons. Contacted 3rd party seller (Costzon) within 3 hours...
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Review
#1441562 Review #1441562 is a subjective opinion of poster.
Service
Amazon Shipping Service
Cons
  • Shipping and delivery
  • Unhelpful customer service
  • Customer service not understanding the problem
Reason of review
Poor customer service
Loss
$100
Preferred solution
Coston/Amazon needs to have delivered goods picked up and returned
Tags
  • Customers Service

Amazon in Newark, New Jersey - Scam shipping dates

3.3
Details
amazon prime lately has extremly bad shipping habits they advertise a certain time or date that your package will be there but dont sit and wait you can bank on getting that pachage at least 2 to 3 days later,all these sellers also charge taxes on most of the items you purchase so really how much are you saving I am going back to Ebay where they dont charge taxes and at least you know they do advertise fast shipping.VERY BAD FOR BUSINESS AMAZON PRIME.BOOOOOOOO
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Review
#1429649 Review #1429649 is a subjective opinion of poster.
Service
Amazon Shipping Service
Pros
  • Products
Cons
  • False guarantees
  • Shipping and delivery
Reason of review
Problem with delivery
Preferred solution
fix your horrible delivery problems
Tags
  • Hidden Scam

Amazon in Baltimore, Maryland - Package delivered but not received

2.7
Details
Hi, On December 3th, 2018, I bought 10 items which were delivered in 2 packages and it is supposed that both of them were delivered in the same day (7th december). However, I only received one. The missing one has this Tracking ID 1ZY8A3980328107834 I ask for my refunding because I travelled and do not need them any more. Thank you, Maggie Avila Salas
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Review
#1427376 Review #1427376 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Problem with delivery
Loss
$81
Preferred solution
Full refund