Amazon Shipping Service Reviews and Complaints
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We have just had a promised 2-day delivery, AGAIN, not arrive when promised - even though they posted it as "out for delivery" on the promised date, though it was a few hundred miles away and being routed back through Pennsylvania to our normal UPS delivery in...
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Review
Service
Amazon Shipping Service
Pros
- Convenience
Cons
- Constantly missing promised delivery dates
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
Amazon - Late shipping
I ordered an item Monday morning. Tuesday morning I received a message from Amazon saying that my order had shipped, and was provided a tracking number. When I tracked the package, it just said ready for UPS. Here we are on Thursday, and the package still hasn’t shipped. I understand that this wasn’t an Amazon Prime order, and that UPS ground would take a while, but not shipping until at least 4 days later doesn’t help things. The seller’s shipping policy states “all orders shipped within two days”. If they couldn’t meet the shipment time frame, I should have been notified.
Review
Service
Amazon Shipping Service
Reason of review
Order processing issue
Tried placing order with one click to send to address other than mine, resulting in duplicate order placed. Intended order sent no problem to Michigan. Unintended order sent to my home in Florida -- 2 large cartons. Contacted 3rd party seller (Costzon) within 3 hours...
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Review
Service
Amazon Shipping Service
Cons
- Shipping and delivery
- Unhelpful customer service
- Customer service not understanding the problem
Reason of review
Poor customer service
Loss
$100
Preferred solution
Coston/Amazon needs to have delivered goods picked up and returned
Tags
Amazon in Newark, New Jersey - Scam shipping dates
amazon prime lately has extremly bad shipping habits they advertise a certain time or date that your package will be there but dont sit and wait you can bank on getting that pachage at least 2 to 3 days later,all these sellers also charge taxes on most of the items you purchase so really how much are you saving I am going back to Ebay where they dont charge taxes and at least you know they do advertise fast shipping.VERY BAD FOR BUSINESS AMAZON PRIME.BOOOOOOOO
Review
Service
Amazon Shipping Service
Pros
- Products
Cons
- False guarantees
- Shipping and delivery
Reason of review
Problem with delivery
Preferred solution
fix your horrible delivery problems
Tags
Amazon in Baltimore, Maryland - Package delivered but not received
Hi, On December 3th, 2018, I bought 10 items which were delivered in 2 packages and it is supposed that both of them were delivered in the same day (7th december). However, I only received one. The missing one has this Tracking ID 1ZY8A3980328107834 I ask for my refunding because I travelled and do not need them any more. Thank you, Maggie Avila Salas
Review
Service
Amazon Shipping Service
Reason of review
Problem with delivery
Loss
$81
Preferred solution
Full refund
Amazon in Orlando, Florida - Black Friday Deal Nevr shipped
Amazon offers free 2nd day shipping. On Cyber Monday Nov 26th I ordered 99.00 Bose Head Phones for 49.99 for my Daughter for the holidays. There was no indication at the time of the order that the Item was out of stock. "Two Weeks" and they still have not shipped the order. The Customer Service team was useless in letting me know when the Headphones would be back in stock and would ship.
Review
Service
Amazon Shipping Service
Pros
- Price
- Variety of products
Cons
- False guarantees
Reason of review
Poor customer service
Loss
$50
Preferred solution
Deliver product or service ordered
Tags
In south Florida Amazon delivery is BS nothing is arriving on time and you get a text saying they tried to deliver but couldn’t. How is that possible considering I do not live in a gated community??????? I am sick of this and it’s seriously stressing me out as I have...
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Review
Service
Amazon Shipping Service
I ordered 2 xt3 Fujifilm cameras, one day delivery to do my business on Wednesday, an order to be fulfilled by Amazon. I had to use these cameras on Friday night, and I didn't get them. I spent my Friday morning talking to representatives and their supervisors. When I...
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1 comment
You need a little bit of savy to be a business person, which you clearly do not have. You can't order anything - one day shipping or not - that you ABSOLUTELY MUST HAVE online.
The postal service, couriers, etc. are too unpredictable. Anyone with a brain should know this.
Amazon needs to refund the one-day shipping charge, that is all. Be better prepared and make better decisions.
Review
Service
Amazon Shipping Service
Pros
- I was able to talk to people
Cons
- These people i talk to
Reason of review
Problem with both customer service, delivery, and much more...
Loss
$600
Preferred solution
They ruined my business, compensate for the loss.
Today on November 7th I was offered a shipping free option to renew my order for a product that was first delayed and then was lost. My option was 1 day delivery 6.95 (to be received on Nov 19th) or a 4-5 business day option (no charge). So, a 1 day delivery is not a...
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2 comments
I have had very similar experiences lately, and God forbid that the package ships with carrier AMZL (because there is no end to greed). NO ACCOUNTABILITY, no real reason why that "guaranteed delivery" date means nothing....the list is endless.
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Review
Service
Amazon Shipping Service
Reason of review
I have other options besides Amazon
I have been a prime member for 13 years or more and was always happy. In the last 6 months four of my orders have come late and i mean 5 days late. Two were thursday deliveries and we got them on tues the following week. Recently my email got changed somehow ( they say...
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4 comments
I am boycotting Amazon in its entirety. I suggest everyone else do the same.
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Review
Service
Amazon Shipping Service
Reason of review
Order processing issue
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I live in Memphis and this just happened to me today. The package was supposed to be delivered on the 6th no less.
What's even more funny about this is I was in my kitchen and saw the van do a circle in my cul-de-sac then leave. They literally drove down my street to make it appear like they tried to deliver then said I wasn't home. Earlier this week they decided it was OK to drop my and my neighbors' packages on the ground at the street because apparently delivering them to our houses is an inconvenience. It's not like there's an issue with packages being stolen nowadays or anything and leaving them on the street doesn't make it that much easier for package thieves...
I'm giving Amazon one more chance to make this right and then I'm canceling Prime after 5 years as a customer. Plenty of other retailers have two day shipping and only use FedEx or UPS whom I've never had an issue with.