Product: Amazon Shipping Service Rating: 2 Stars Clear all filters (34 of 215 reviews match)
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2.1
Details
I contacted Amazon Prime, about an item, that I ordered last Friday, and it was supposed to arrive today (Monday). According, to the tracking, it hadn't even been shipped yet. I went through eight, different representatives, in foreign countries, who refused to let me...
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3 comments
Anonymous
#1747187

Why are people calling for customer service? I see complaint after complaint about the cs when calling in.

I do it online via e-mail and have a response in less than 24 hours with complaint resolved every time. Get with the computer program folks.

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Review
#1642727 Review #1642727 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Amazon - Poor delivery promises

2.0
Details
Delivery of fitness tracker promised for next day now delayed with no explanation. I told to check back in two days if not received.
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Review
#1566730 Review #1566730 is a subjective opinion of poster.
Service
Amazon Shipping Service
Cons
  • Broken promise
Reason of review
Problem with delivery
Loss
$35
Preferred solution
Let the company propose a solution
1.8
Details
Ordered a particular product, stated 2 day delivery an i watched the UPS driver pull up make a uturn leave an the stop, updated his lig saying package delivered at frobt door.. This driver never got out his truck. When i call Amazon an UPS they all say tbe same thing i...
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1 comment
h.kitchener
#1702160

Wait the three days and if still not delivered, try contacting Amazon again. If no help or they claim it has been delivered, file a dispute with your credit card issuer---you did use a credit and not a debit card, I hope.

It is not your responsibility to verify delivery---it is the senders. They sent it and guaranteed delivery.

And, if your dispute is denied, pay off the card except for this charge and don't pay for something you don't owe. Amazon is notorious for using unreliable shippers, usually the USPS but people keep trusting them---go figure.

Review
#1559223 Review #1559223 is a subjective opinion of poster.
Service
Amazon Shipping Service
Resolved
1.5
Details

Update by user Jul 04

I finally received this order on June 20th. A total of 25 days from my order date.

Update by user Jun 15

Still Pissed. My 4 to 5 day delivery date, which was changed to 4 to 5 weeks was updated to "Will arrive on June 13 or 14 by 8 p.m." Today, June 15. I checked my tracking number and now...

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Review
#1550117 Review #1550117 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Problem with delivery
1.6
Details
Most recently, I purchased a battery for a server. It was not delivered as ordered. Contacted customer care. Battery was to be here by today. It will not be here until tomorrow at 8 PM. Unfortunately, I have someone coming to work on the server today. Hopefully, I can...
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1 comment
h.kitchener
#1688802

Amazon's vaunted "2 day delivery" sometimes works well and at others doesn't. Most of the delay problems are by the delivery company---usually by the USPS although better companies like UPS and FEDEx can also be at fault.

Amazon counts on customers not doing anything if a delivery is delayed and they do nothing to rectify the problems or even say "sorry" when it happens. You may see a "guaranteed delivery" in two days on orders, but that "guarantee" means nothing.

Complain all you want, but Amazon could care less, you and most customers will continue to be taken advantage of. By the way, instead of Amazon Prime streaming, there is Netflix, Hulu and a bunch of other options out there.

Review
#1538406 Review #1538406 is a subjective opinion of poster.
Service
Amazon Shipping Service
Cons
  • Terrible waste of my time
  • Lack of customer service being helpful with problems
Reason of review
Poor customer service
Loss
$300
Preferred solution
Just their job and full compensation for my time.
Tags
  • Stinky Customer Service

Amazon - Delivered my package to neighbor

2.2
Details
My sister in law ordered us a bunch of stuff as a house warming gift. We never got it, so she called and asked for a refund. Re-ordered the package, and still didn't get it. My neighbor is never home, she works 60 hours a week. Finally 2 weeks after "delivery", my neighbor catching me taking my dog out and said she thinks she has our packages.. what do ya know, all the 3 boxes with double the merch! Hey Amazon, Check the actual house numbers on the mailboxes instead of relying on Google maps to take you in front of the correct house!
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Review
#1497611 Review #1497611 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Order processing issue

Amazon - NOT 2 day shipping

2.1
Details
Ordered Amazon Prime item on Sunday and it said available for “free 2 day shipping with delivery by Friday” have to pay $3.99 to “rush delivery” and get it by Wednesday. Can’t they count calendar days???? Seeing this more often - what am I paying Prime membership for?
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Review
#1479523 Review #1479523 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Order processing issue

Amazon - LIES ABOUT SHIPPING

1.6
Details
Amazon claims free 2 day shipping if you are enrolled in Prime, but your can never get things in two days any more, usually takes a week or longer, so they say the 2 day shipping is now when the item ships from its location
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Review
#1450210 Review #1450210 is a subjective opinion of poster.
Service
Amazon Shipping Service
Cons
  • Which is 5-6 days in reality
  • Lies about free 2 day prime delivery
Reason of review
free 2 day shipping lie
Preferred solution
Let the company propose a solution
2.4
Details
Amazon Logistics, if you order something from Amazon UK and the shipping method is AL, kiss your parcel goodbye as chances are you will not receive it. I have lost count of how many parcels have simply disappeared just by the use of this totally inept carrier service....
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Review
#1310185 Review #1310185 is a subjective opinion of poster.
Service
Amazon Shipping Service
Cons
  • Amazon logistics
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
2.3
Details
Ordered a box of Pokemon cards. Wanted to get them quickly so I paid $1.99 for a 7 day trial of Amazon Prime. That guaranteed me 2 day shipping. After 3 days of no product, I check on the order, and it hadn't even been shipped yet. Called to find out what happened. Was...
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Review
#1298076 Review #1298076 is a subjective opinion of poster.
Service
Amazon Shipping Service
Cons
  • Customer service
  • Customer service shipping times promotional offers
Reason of review
1,3, and 4 from above
Preferred solution
Deliver product or service ordered