Product: Amazon Shipping Service Clear all filters (6 of 215 reviews match)
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Resolved
1.5
Details

Update by user Jul 04

I finally received this order on June 20th. A total of 25 days from my order date.

Update by user Jun 15

Still Pissed. My 4 to 5 day delivery date, which was changed to 4 to 5 weeks was updated to "Will arrive on June 13 or 14 by 8 p.m." Today, June 15. I checked my tracking number and now...

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Review
#1550117 Review #1550117 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Problem with delivery
Resolved
3.4
Details

Update by user Apr 29, 2018

This ONE issue was resolved... (see below) but thousands of similar issues with other products on the web site remain... Buyer Beware!!!!!

Update by user Apr 29, 2018

Amazon has been notified of this issue, and the seem to have removed the offending product, however, I don't see that they are...

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Review
#1222506 Review #1222506 is a subjective opinion of poster.
Service
Amazon Shipping Service
Pros
  • Convenience
Cons
  • False amazon prime claims and lasership
  • False statements on thieir website
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered
Resolved
3.8
Details
Incorrect item shipped - difficulty in contacting Amazon

Update by user Jul 07, 2017

Received an apologetic e-mail advising would get an expedited replacement package no extra charge - and can keep the previous package. I received the expedited package today and it was perfect! This has fully restored my faith in Amazon.com.

Update by user Jul 07, 2017

I found Amazon Help on...

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4 comments
Anonymous
#1349236

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Review
#1070359 Review #1070359 is a subjective opinion of poster.
Service
Amazon Shipping Service
Pros
  • Pricing
Cons
  • Wrong item delivered
Reason of review
Problem with delivery
Loss
$47
Preferred solution
Deliver product or service ordered
Tags
  • Amazon Messed Up Order
Resolved Featured
4.5
Details
THIS is how Amazon trains its delivery *** -- DANGEROUS!

Update by user Jun 22, 2017

Full refund of purchase price. Multiple apologies from various Amazon customer service managers. Signed letter from local delivery manager outlining steps taken to ensure this issue does not happen again and a response to the Fire Marshal's complaint along with his...

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42 comments
Anonymous
#1513563

I am interested in the 2-in-1 tablet & Phone, I wanted to hear about how it works, not the condition of the box it came in. Has anyone used the phone and LIKED it?

It received 5 stars in the description online. I am a 77 yr senior, I must have a phone that is easy to understand, and use. I am still thinking that I want to try the phone. As long as it doesn't explode or catch fire.

I thought the price is more than reasonable.

I have had several phones, and the only thing I have wished for, is that it does what the instructions says it can do. I'll give it a try, and get back to you.

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Review
#1062503 Review #1062503 is a subjective opinion of poster.
Service
Amazon Shipping Service
Cons
  • Poor delivery service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Dangerous delivery practices
Resolved

Resolved: Apparently "in stock" doesn't mean "in stock" at Amazon...

2.5
Details

Update by user Apr 05, 2017

I did get contacted by amazon and was offered a $48 gift card (difference between amazon price and cheapest third party provider on their site). They did attempt to make it right.

In the end I chose to purchase it from Walmart for $20 less than the amazon price, so I cancelled the amazon order. I still plan to use amazon as a source, but will no longer give them preferential status as I have in the past.

Update by user Apr 03, 2017

the order number is : 108-6747660-3401014

Update by user Apr 02, 2017

Heh Heh. Apparently my wife used my e-mail for a complaint and set the user name to "Sears Lies" a while ago. I love her so much!

Original review posted by user Apr 02, 2017

I ordered the Razor dune buggy for my son early last week. At time of order item was coded as "in stock" and received a delivery date of April 1. Item wasn't received. I received an updated e-mail showing the three month delay with dates of July to August. I’m positive the item was “in-stock” at time of order. To verify I tried to re-order and got a June-July shipping date, not the 5-8 business days on original order. Essentially, I verified the 2-4 month tag was NOT on the item at time of order, but is listed now. BTW, I’ll get it a month later if order it now? Really? Creating a fresh order is faster than getting it by back order? The amazon system simply would not give a shipping date of April 1 if that "2-4 months" code was on it at time of order (verified by the current June to July timeframe I was just quoted on website just now). Trust me. It was labeled as "in stock" in the green lettering. I'm quite used to looking at it, or the "hurry only 3 items left in stock" verbiage they are fond of. That means they either oversold the units they had on hand (not my fault), or somebody after me had expedited shipping (paid shipping or prime member) and they got the unit (also not my fault). The first customer service rep wanted ME to pay the extra $50-100 more to buy it from one of their third-party providers who has it in stock. I shouldn’t have to pay for a mistake that was not mine. Not when other online providers sell it for less than amazon. Yes, I paid a few more bucks to buy it from amazon. Not much, but it’s the hazards of being a loyal customer. After about a half hour, I was transferred to a manager who promptly hung up on me after about a minute (no screaming, but there was tone at this point). The second call into customer service the manager refused to do anything and said I must be mistaken. Even after I explained to them that the system currently wouldn’t let me get an 8-day delivery verifying the “2-4 month delay” language was not there at time of original order. What they should do is source it from one of their third-party partners (and pay the difference). It allows them to meet your obligation within a reasonable time frame for a small cost. Clearly there was a failing on their part and they should do the right thing to make it right with their valued customer. I’ve done nothing wrong except trusting their delivery of an “in stock” product in a reasonable time frame. I am very accustomed to doing most of my online shopping through Amazon. It’s my first stop and usually my last stop if the prices aren’t too far apart. If they choose not to make this right, they will not only loose this order, but all of my business. Whether they realize it or not, they have some tough competition. Wal-mart has really stepped up their “online” game in the last year or two. When I price match Amazon, they always have the same product at nearly the same price. Surprisingly often actually. Until now I’ve always stayed an Amazon customer in those instances. To the tune of $1500 last year, and on pace for probably $1500 this year. I’m still not sure how I spent that much at Amazon last year, heh heh. I was actually surprised when I went back through my order history. Their customer service has made it clear, they don’t want that customer. Now I need to figure out who will be my “go to” online retailer… I’m 46 and this is the only time I’ve posted something like this to a website. They should be proud.
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Review
#1028944 Review #1028944 is a subjective opinion of poster.
Service
Amazon Shipping Service
Cons
  • Customer treatment
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Resolved
I am on the 30 day trial for Amazon Prime, and THE 1st order I made is already two days late. I was supposed to get 2 day shipping for free. It was shipped by the seller on the 4th. Amazon says I won't get it till the 9th. WTF! Good thing I did not purchase Prime at...
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2 comments
Anonymous
#1109058

There is a support # and you can get it from Amazon.com. It does take a little clicking around to find it (you have to be signed in).

I know this because I've called it twice in the last week.

I have had Amazon Prime for a long time and it was great before they had their own Amazon Delivery Service. When that started, the 2 day shipping went out the window. I cancelled Prime as well just after my renewal.

2 delivery's, both with Amazon Delivery Service, both took 3-4 days. Prior to Amazon Delivery Service, when they used USPS or UPS delivery was normally 1 day, which was great.

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Review
#785951 Review #785951 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Problem with delivery