Product: Amazon Shipping Service Clear all filters (234 of 234 reviews match)
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Amazon in Murrells Inlet, South Carolina - Shipping can be the problem

I had a big order of dog supplies that I needed to order, all the items came individual shipped because they came from different wear house, and they took about six to seven days after the order to even get shipped. But one item got shipped and never arrived and the boxes the items came in were damage, which led to a crate being sent back due to the crate bars being bent. Living in a apartment area all the packages are told to go through the office and be left there. I found packages left outside my apartment door and that never happens with the apartment staff. I believe the damages and missing items are on the shipping companies and not exactly Amazon, but I think better communication with those companies is needed.
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Review
#1707993 Review #1707993 is a subjective opinion of poster.
Service
Amazon Shipping Service

Amazon - Big boxes for small products

3.6
Details
I like more Amazon over Ebay - I don't know why I don't trust the last one. I only have two inconvenients with a Mophie battery case I order from them and I couldn't return it because I don't live in the US. The other one is that I still don't understand why they keep sending big boxes for something so small (i'm sure I'm not the first one in saying this). You should give us an option to choose the size of the item if we are completely sure about its size. At the same time, the customer would be aware about the any delivery condition of the package.
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Review
#1706389 Review #1706389 is a subjective opinion of poster.
Service
Amazon Shipping Service
Pros
  • Practical
Cons
  • Shipping products
Reason of review
Problem with delivery
Preferred solution
use small boxes, for small items but keep them safe!
Tags
  • Shipping Service

Amazon - Shop Elsewhere!

1.7
Details
Order was due 11/7/2019. Tracking showed driver within 3 miles of my easy to find house in a small well marked subdivision then at 8:15pm see on tracking that they could not access my front door due to gate code. There is no gate code, open subdivision, well marked with clear house numbers on houses and mailboxes. Deliverers just racking up hours driving costs up and *** off customers. Spend a tad more and buy from manufacturer!
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Review
#1702707 Review #1702707 is a subjective opinion of poster.
Service
Amazon Shipping Service
Pros
  • Product variety
Cons
  • Unreliable amazon prime shipping
  • Lying delivery drivers
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Amazon - Horrible

1.0
Details
My order never arrived! Nobody notified me at all. It was a birthday present! Ruined the whole event for me because it was planned for the next day celebration. The customer service is absolutely the worst experience Ive ever had! They promised to call me to discuss the problem and never did! I reached them but they laughed on the phone and said we can’t refund the order cause it’s still on the way ??? After two days maybe? After the birthday party is over ?? Unbelievable! I’ll never shop from Amazon again!!!
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Review
#1700724 Review #1700724 is a subjective opinion of poster.
Service
Amazon Shipping Service
Pros
  • Most of products
  • Door service
Cons
  • Received defective product
  • Constantly missing promised delivery dates
Reason of review
Problem with delivery
Loss
$65
Preferred solution
Full refund
Tags
  • Lousy Delivery Service

Amazon - Lost items

4.0
Details
I can't complaint about Amazon, at least the times I have ordered photography equipment, sometimes it gets lost on the way and fortunately they were willing to refund my money or send me the product again. I guess I have been lucky in that way. Sadly, the packages take weeks to get to my country but the waiting its worth ir
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Review
#1694966 Review #1694966 is a subjective opinion of poster.
Service
Amazon Shipping Service
Pros
  • I like products
  • Variety and affordability of products
  • Variety price
Cons
  • Some products need more pictures
Reason of review
Good customer service
Tags
  • Amazon Website
1.0
Details
re: carolyn allen accounton oct 12th i ordered dog shampoo -112-5269387-6000262. when i received it the cap was broke and i just got a bag of shampoo. i did a return on it and re-ordered. when i received that order -113-6991137-0477031 it was leaking pretty badly but i...
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Review
#1691678 Review #1691678 is a subjective opinion of poster.
Service
Amazon Shipping Service
Pros
  • Fast delivery
Cons
  • Poor packing
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Let the company propose a solution
1.9
Details
Hi everyone I been having very bad online live chat support agent which I have in counter the last few months now. Here what has occur from within my issue I have face. As you all know Amazon has to out source there customer service agents over see to save money on...
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Review
#1687757 Review #1687757 is a subjective opinion of poster.
Service
Amazon Shipping Service
Pros
  • Very dissatisfied
Reason of review
Poor customer service
Loss
$50
Preferred solution
Just wanted my accomadition credit back to me for my time wasted online
Tags
  • No integrity

Amazon sucks at delivering their own packages, it's terrible!

1.0
Details
After calling amazon 3 times in 4 days about a package, they gave me $20 worth of credit. When I checked on package tracking it had it marked as "directly delivered to resident", which was odd since I wasn't there. After calling them again, they offered to send a replacement. Then told me if both packages show up I would be charged twice unless I ship one back to amazon. I have never heard of a company screwing up so royally then warning the customer they would punish them by charging them double for not doing their job!
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Review
#1685881 Review #1685881 is a subjective opinion of poster.
Service
Amazon Shipping Service
1.0
Details
tracking #1Z77X9580207536582 shows its arrival at carrier facility DFW TX on Friday: 6:21am in transit to my address 530 S. Alma School Road #70, Mesa, AZ 85210. My purchase was the Mesa Tactical Sureshell carrier model #93250. Today is Oct 19th, and still it hasnt arrived or did I get any updates on status of my package. I am deeply disapointed in Amazon...
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1 comment
h.kitchener
#1764168

Take a look at who the carrier is---post office, UPS, etc. If it is the post office, the odds are it will be delivered Sunday or Monday.

This is the flaw in Amazon's system---while they get cheaper rates by using the post office the reliability of actual delivery is not so hot. I recall a while back looking at the tracking info at Amazon for a package and it said "out for delivery" but it was actually delivered the next day.

The postman said that just because it says "out for delivery" doesn't mean it actually is. And, I believe Amazon admits this on their site somewhere in the help section as an answer to this situation.

Review
#1684599 Review #1684599 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Problem with delivery
Loss
$70
Preferred solution
Deliver product or service ordered

Amazon in Las Vegas, Nevada - Horrible Customer service

1.0
Details
I attempted to purchase my own book through KDP on Tuesday. I selected one day shipping but the estimated delivery showed one week ! After calling KDP I was told that there was a delay in shipping and to bad. Sorry for your luck. I called customer service and was told the sane thing. "Sorry". I ended up ordering my own book from myself through prime and got it shipped in 3 days. Not two days as promised! I worked in customer service for years and telling a customer sorry with no resolution is unacceptable ! I'm thinking about pulling my book and going with another company because I don't want to do business with a company that says " Sorry and Oh well" as a resolution to shipping issues !
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Review
#1683602 Review #1683602 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Poor customer service
Loss
$80
Preferred solution
Price reduction