Amazon sucks at delivering their own packages, it's terrible!

1.0
Details
After calling amazon 3 times in 4 days about a package, they gave me $20 worth of credit. When I checked on package tracking it had it marked as "directly delivered to resident", which was odd since I wasn't there. After calling them again, they offered to send a replacement. Then told me if both packages show up I would be charged twice unless I ship one back to amazon. I have never heard of a company screwing up so royally then warning the customer they would punish them by charging them double for not doing their job!
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ID
#1685881 Review #1685881 is a subjective opinion of poster.
Service
Amazon Shipping Service

Amazon - Delivery date

1.0
Details
my order # 111-3487340-0060263 was supposed to arrive on Friday October 18 and DID NOT. tracking #1Z77X9580207536582 shows its arrival at carrier facility DFW TX on Friday: 6:21am in transit to my address 530 S. Alma School Road #70, Mesa, AZ 85210. My purchase was the Mesa Tactical Sureshell carrier model #93250. Today is Oct 19th, and still it hasnt arrived or did I get any updates on status of my package. I am deeply disapointed in Amazon.
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1 comment
Machele
#1764168

Take a look at who the carrier is---post office, UPS, etc. If it is the post office, the odds are it will be delivered Sunday or Monday.

This is the flaw in Amazon's system---while they get cheaper rates by using the post office the reliability of actual delivery is not so hot. I recall a while back looking at the tracking info at Amazon for a package and it said "out for delivery" but it was actually delivered the next day.

The postman said that just because it says "out for delivery" doesn't mean it actually is. And, I believe Amazon admits this on their site somewhere in the help section as an answer to this situation.

ID
#1684599 Review #1684599 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Problem with delivery
Loss
$70
Preferred solution
Deliver product or service ordered

Amazon - Horrible Customer service

1.0
Details
I attempted to purchase my own book through KDP on Tuesday. I selected one day shipping but the estimated delivery showed one week ! After calling KDP I was told that there was a delay in shipping and to bad. Sorry for your luck. I called customer service and was told the sane thing. "Sorry". I ended up ordering my own book from myself through prime and got it shipped in 3 days. Not two days as promised! I worked in customer service for years and telling a customer sorry with no resolution is unacceptable ! I'm thinking about pulling my book and going with another company because I don't want to do business with a company that says " Sorry and Oh well" as a resolution to shipping issues !
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ID
#1683602 Review #1683602 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Service
Amazon Shipping Service
Reason of review
Poor customer service
Loss
$80
Preferred solution
Price reduction

Amazon - No customer service button

I am looking for a part of my order, i paid for it and i never recieved it, and they deleted it off my order, I want what i paid for or a refund. can you help me with this> it was applesauce,
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ID
#1679345 Review #1679345 is a subjective opinion of poster.
Location
Marlton, New Jersey
Service
Amazon Shipping Service
Reason of review
Order processing issue
3.3
Details
When Amazon used UPS or FedEX my packages were always on time in the 2 day window. Now that they bought a bunch of short vans and filled them with idiots and degenerates everything is late and when it is delivered my packages are left in the snow or rain. Some how this...
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1 comment
Anonymous
#1761290

Completely agree about Amazon. Have had multiple private vehicles with out of state plates (not even the little blue van that at least has Amazon signage).

The drivers of these cars dump the package and peel out of our driveway. Also recently found that their concierge service is not what it used to be. They will not make it right when an item is received broken. Even if the web site indicates many of the same item is available they will not honor the prime shipping (which I pay for through my membership) that I used on the first order that came broken unless the replacement 3rd party seller offers it.

So they’ve become a pretty rigid company that does not empower their employees to pick up the shipping tab to replace a broken item that I already paid prime membership to have delivered quickly. The reps’ hands are tied.

Spent an hour on the phone and spoke to 3 levels of customer service. Now have no item and am completely turned off of Amazon.

ID
#1678678 Review #1678678 is a subjective opinion of poster.
Location
Cleveland, Ohio
Service
Amazon Shipping Service
Reason of review
Order processing issue
2.8
Details
Almost every time I try to order something they say the item takes special handling and can't be shipped to my area. The items are not heavy or fragile. I think someone there is discriminating against me. They can't ship a sheet set?
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4 comments
Anonymous
#1775420

My issue with Amazon has been resolve. The problem was that my address was not correct. It was showing my POB and my street address.

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ID
#1678324 Review #1678324 is a subjective opinion of poster.
Service
Amazon Shipping Service
Cons
  • Shipping problems and
Reason of review
Problem with delivery
Preferred solution
Find out who is responsible. They are costing you money!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.6
Details
I was asked to make a review of the seller, etailz UK by Amazon from who I ordered the item No: 206-7783972-5511552 on 8th September 2019. The item was scheduled to arrive on 18th September. By 7th October, it still hadn't arrived and when I tracked it down, the...
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ID
#1678058 Review #1678058 is a subjective opinion of poster.
Service
Amazon Shipping Service
Pros
  • Have some wonderful things to sell
Reason of review
Order processing issue

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Amazon - My how the mighty has fallen.

3.0
Details
I have been a loyal customer of Amazon for over 19 years having bought books back when that is all they sold. Fast forward to today and all of the screwed up orders and delayed deliveries. 4 ORDERS IN A ROW! Needless to say I am not going to be a customer any longer. I have cancelled my prime membership and am taking my business elsewhere. Way to loose a good customer. Keep it up and you'll be out od business fast. 3 orders with incorrect items and one not delivered as promised. I even took the slower shipping option rather than 2 day.
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ID
#1674500 Review #1674500 is a subjective opinion of poster.
Service
Amazon Shipping Service
Cons
  • Messed up orders with incorrect items in them
Reason of review
4 orders in a row with wrong items or not delivered
Preferred solution
I already cancelled my membership.

Dynamex - Damaged product due to mishandling

1.0
Details
I was waiting for a delivery of an internal hard drive. The day of the arrival, the delivery woman walked all over my lawn to then THROW my fragile package 10 feet from where she stood on my lawn to my door. She did not even bother ringing the doorbell. The item, which was only in a bubble-lined envelope, was obviously damaged.
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ID
#1673190 Review #1673190 is a subjective opinion of poster.
Location
Montreal, Quebec
Service
Amazon Shipping Service
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Full refund

Amazon - TRYING TO GET EVERYONE ON PRIME

1.0
Details
I ORDER AT WALMART ALL THE TIME..GET MY ORDERS WITH FREE SHIPPING IN AROUND 2 DAYS..I PLACED AND ORDER ON AMAZON AND TO GET FREE SHIPPING WITHOUT JOINING THEIR PRIME , IT HAS BEEN 7 DAYS TODAY AND ORDER HAS NOT EVEN BEEN SHIPPED YET..I AM A SENIOR AND HAVE NO NEED FOR PRIME..I THINK AMAZON DOING THIS ARM TWISTING TO MAKE YOU JOIN PRIME IS WRONG !! I WILL GO BACK TO WALMART FOR ONLINE ORDERING !
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ID
#1671505 Review #1671505 is a subjective opinion of poster.
Service
Amazon Shipping Service
Pros
  • Good variety of products
Cons
  • Poor delivery service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
1.0
Details
First time Amazon cancelled it because they thought it was a fraudulent activity. I get the first time. Then I talked to the customer service, made sure it was I who made the purchase and placed my order the second time. Amazon cancels my f...ng order the second time....
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1 comment
Anonymous
#1788049

I got a phone message from Amazon telling me, I have a thousand dollar fraudulant charges to my credit card and to call an 800 number. Thinking it might be a scam, I think I will just notify my bank and destroy my card and get a new one.The message said, the charge was on my credit card, but they have a hold on it, so I need to call them. I think not.

ID
#1667003 Review #1667003 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Poor customer service
Loss
$5800
Preferred solution
Deliver product or service ordered

Amazon using Telecheck

1.0
Details
Amazon using Telecheck to decline all my orders this never happned before until July 2019 and now i cant order and they never explain why even when i had i bank acc since 1998 with no trouble until now...what happening with amazon...you cant trust them anymore...
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ID
#1666273 Review #1666273 is a subjective opinion of poster.
Location
Hedgesville, West Virginia
Service
Amazon Shipping Service
Reason of review
Order processing issue

Amazon - Time to refund expensive items is ludicrous.

8/30/19, 11:00 AM - Ordered product totaling $1,078 with tax 8/30/19, 2:45 PM - Submitted a cancellation request 8/31/19 - Received an email from Amazon that the order could not be cancelled as the product was already in their shipping queue (not shipped). 9/6/19 - Product delivered 9/7/19 - Product dropped off at UPS to be shipped back to Amazon 9/12/19 - Product Received at Amazon Warehouse 9/20/19 - Amazon refund department told me that it takes up to 14 days to inspect a high value return and 3-5 days to process the refund. How Amazon ship an item in "4 hours" yet take 14 days to inspect a high value returned product? How can Amazon process a payment in seconds, yet take 3-5 days to process a refund? By the time this is all said and done, Amazon will have $1,078 of my money for over a month.
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ID
#1660514 Review #1660514 is a subjective opinion of poster.
Service
Amazon Shipping Service
Pros
  • I really love amazon and this time i was truly disappointed
Cons
  • Amazon refuses to answer concerns
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1078
Preferred solution
Full refund

Amazon - Bad shipping practices

1.0
Details
Terrible practice Amazon has to try and get you to subscribe to Prime. They purposely drag their feet sending out orders, hoping you subscribe. Always check EBay, Walmart and others before Amazon.
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ID
#1651740 Review #1651740 is a subjective opinion of poster.
Location
Brooklyn, New York
Service
Amazon Shipping Service
Reason of review
Problem with delivery
1.4
Details
I ordered a product that the tracking status showed as shipped the next day. I never got the product. After about a week of misleading tracking notices from Amazon, I called Amazon and they agreed to re-ship the product. The so-called free 2 day shipping guarantee is...
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2 comments
Anonymous
#1747177

Most likely the item you ordered wasn't eligible for Prime. I've had the eligible orders come late a couple of times and they have always offered a gift card as compensation for the delay.

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ID
#1650651 Review #1650651 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Poor customer service
Loss
$13
Preferred solution
Let the company propose a solution