I shopped Amazon.com regularly for at least five years. I buy equally between the actual Amazon and persons who sell from the site and the item is sent by the seller but they still work under Amazon.com roof. (Usually those sellers required a shipping surcharge) I average three purchases a month, est $80/month is billed to my credit card. I have been burned several times after ordering on impulse when later I discover the original price was wildly inflated and I could of gotten the same locally at a much better price. Prior experiences I believe Amazon represents at the time of purchase is only truthful about 80% of the time - which is troubling. Why can't Amazon be truthful 98% of the time or all the time? However, the convenience is worth the money so I have never filed any complains until recently. Seemingly the Seller was wholly unreliable both in this representation of the product, the contents upon arrival and they would not work with me to resolve the problem. The Sellers emails were was so outrageous that in my state, had they been a local merchant their actions would be grounds for a criminal charges as the Seller sent repeated inappropriate emails. I emailed Amazon A - Z Guarantee detailing my concerns. They responded with a full refund but no further information on how the situation was 'resolved'. My questions are: How do you call Amazon Customer Service? I couldn't find a number and as the Seller became increasingly inappropriate I had no way to notify Amazon. What will a phone call do vs an email? When a complaint is filed with Amazon what do they do? After the Buyer contacts A - Z Guarantee is that complaint forwarded to the Seller? They never made reference to it in the numerous emails. After I clearly documented the business relationship had deteriorated beyond repair to both Amazon and the Seller, the disturbing emails continued unabated. I had to be subject to the wrath for over 10 days and near as many emails. Does Amazon protect us from this kind of thing? Seemingly no. Why couldn't Amazon Security have just blocked the emails from their end? Within hours before A - Z Guarantee emailed to say I would be issued a full refund I got a email from the Seller demanding I mail back the item in their original box in the same condition it was received. How do I mail back an item? Where is the information on the Amazon site on how to mail back packages to a Seller? Where do I find the authorization referenced? Does it also include the address it is to be sent? The company who shipped it or the address on the otherside of the country where the order was taken? Who pays the postage? No information from Amazon at all, nor from the Seller. In my case the Seller demanded the items be as returned in condition for resale . . . which in may case it wouldn't be. I had held off even opening the box for over a week assuming it would be returned. Since the contents was not what I had ordered, and the packing slip clearly said it wasn't what I ordered, yet the Seller claimed what was ordered was inside the sealed box I felt compelled to open it . . . it was opened only to verify I was right. Actually I was only partially right but still it wasn't what anticipated at the time the order was placed. What if what you are asked to return isn't returnable in the same condition it was sent? How are those complaints handled? The sellers conduct was outrageous. I don't want what was sent, nor does it have any substantial value, but I don't want any further reason to be subject to Sellers berates either. Will Amazon permit me to keep what I got since Amazon said they issued me a full refund without any conditions attached? Why didn't Amazon step in when things are clearly out of control? An email from A - Z seemingly knew of what was happening yet they didn't do anything to stop it. In addition I believe with good reason the Seller was instrumental in posting at a completely different website I operate a bad review about me that is now 'up'. If I complain to Amazon about my concerns would it do any good? Finally, what is the general consensus about this A - Z Guarantee. Is is genuine or just lip service for Amazon? I was sorely disappointed and certainly plan to stop buying from Amazon.com except from the actual Amazon warehouse. I don't feel I can 'take it any further with Amazon.com' am I right?