Product: Amazon Shipping Service Clear all filters (209 of 209 reviews match)
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Amazon Prime: "Get this item by..... " HA! Fooled ya!

1.5
Details
Amazon prime is NOT what it used to be. Clearly stated below an ad: Get this item by Thursday if you order before..... Then you order, and what shows up??!! Your order is guaranteed by Thursday xx- Friday XX. Uh? WTF !! Im Leaving Thursday and want the part when I specified! Otherwise Id NOT Order it!! Jerks. Bait and Switch !! If they would Just SAY you'll get it No later than Friday, but hopefully Thursday, That would be honest! its assumed that *** happens in shipping, but now Amazon prime "expedited" service is a Week! and two days, could be 5 days, as they are now taking up to 3 days to Just ship the order! HOW is that 2 day service??!!!! Bait and Switch is very clear, too, when your order details get switched in the delivery date.
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Review
#551946 Review #551946 is a subjective opinion of poster.
Service
Amazon Shipping Service
Pros
  • Ease of checkout
Cons
  • Deceptive delivery time
Reason of review
Problem with delivery
Loss
$22
Preferred solution
Let the company propose a solution

Amazon - It just didn't arrive and they don't give a ***

I purchased a copy of 'Race to Dakar' from Zoverstocks in the UK through Amazon.com in January 2014. On 16th March I advised them that I had not received the item. In June I again advised them and asked for replacement or refund. Amazon played a half hearted 'claim' attempt and then denied it, Zoverstocks said they would not replace as I had not notified them with their '90 day' policy period!!! I had. Quite frankly *** service by both and I would struggle to recommend a purchase through Zoverstocks or Amazon! So much for safe and guaranteed online trading!!!! They state they support their online shopping, reality is they don't! I asked for proof of shipping and was told they could not recover this information from their system!!! Bad call Zoverstocks.
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Review
#503163 Review #503163 is a subjective opinion of poster.
Service
Amazon Shipping Service
Loss
$30
Tags
  • Zoverstocks

Amazon Letdown

I ordered a product from Amazon on May 17th. Estimated delivery date was June 6th. On the 5th, I noticed it hadn't shipped, so I called customer service, and they updated it to the 7th. On the 7th, I received an email saying that the item was not yet ready and my new anticipated delivery date was up to June 30th. I contacted customer service and explained that this was unacceptable and I needed this item. They set me up with expedited shipping and promised I would have my item no later than the 24th. On the morning of the 24th I logged onto my account and noticed that the item had not yet shipped. The customer service rep I called updated my effective date to the 25th. I spoke to another one via chat, and they said they would look into the matter. I received an email that afternoon that said the item was unavailable from the supplier, they could not predict when it would become available, and they would offer a $15 credit as a "gesture of goodwill." This was a time sensitive item. I chose Amazon due to reasonable price listing, and trusted them the first time I brought my complaint to customer service because they seemed to be making an effort in good faith to resolve the issue. Now, that they have failed, I had to order the item at a higher price with expedited shipping. Their "gesture of goodwill" came nowhere near compensating for the inconvenience they caused me. I have lost time, energy, and money due to this gross incompetence.
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Review
#502641 Review #502641 is a subjective opinion of poster.
Service
Amazon Shipping Service
Loss
$50
I contacted customer service to ask why it would take that long to ship. The stated that when they offer free shipping they bundle orders, i.e they wait until they have a full truck I guess. When I complained the told me that I would have $5.00 credited to my account....
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4 comments
Anonymous
#816959

THAT WAS NOT OUR FAULT AT ALL!!!!!!! WE NEVER, EVER MAKE MISTAKES. SHOULD HAVE DONE YUR HOMEWORK!!!! QUIT COMPLAINING!!!! :cry :? :sigh :zzz :upset :eek :roll :p 8) ...

Review
#461923 Review #461923 is a subjective opinion of poster.
Service
Amazon Shipping Service
Loss
$111
A customer messaged me stating they had received an incorrect amount of an item. I looked at my listing and called Amazon customer service. The amazon rep. and I could not find an issue and just figured buyers remorse. The rep. told me what to say to the customer, as...
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3 comments
Anonymous
#802075

What Amazon was *** on your head and telling you it's raining?Shocking :x

Review
#457906 Review #457906 is a subjective opinion of poster.
Service
Amazon Shipping Service
Loss
$50
Hello my name is Trey King ,3 years ago I was suspended on amazon due to linked accounts.Which is Interesting,previous to that seller account I had no others.I was making around 10k per month around that time ,and amazon suspended my account .Losing 10 k per month is a...
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4 comments
Anonymous
#1056938

the company (Axtron) pretty much took my money ($850), made me sign up for an open vpn account, and thats it. Never hard back from them again..Been calling and messaging them ...

Review
#457050 Review #457050 is a subjective opinion of poster.
Service
Amazon Shipping Service
Loss
$1000
Tags
  • amazon ban
  • amazon banned account
Hello my name is Trey King ,3 years ago I was suspended on amazon due to linked accounts.Which is Interesting,previous to that seller account I had no others.I was making around 10k per month around that time ,and amazon suspended my account .Losing 10 k per month is a...
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3 comments
Anonymous
#916812

Both Trey & Pablo are frauds. They offer aged accounts befor ehe confirmation of order and then offer a new account which gets suspended by Amazon in 3-4 days. They extrac...

Review
#457049 Review #457049 is a subjective opinion of poster.
Service
Amazon Shipping Service
Loss
$1000
Tags
  • amazon ghost
  • amazon ban
  • amazon seller suspension

Amazon - Charging sales tax on shipping &handling

Last week I looked at my Amazon invoice and noticed that they had charged sales tax on s&h. Yes, I live in the great state of California and must pay sales tax on Amazon products, but that's another discussion. This complaint is about charging sales tax on s&h charges. Who does that? Nobody except Amazon! They sent me the same answer twice. The answer suggests that the State of California allows them to do so, so I looked at some invoices I have received from companies located in California. Shipping&Handling charges are ALWAYS below the sales tax line!!! This may seem trivial, but Amazon is known for customer service while engaging in customer rip-off. I seem to be the only California customer who has noticed this tax, if not, would the rest of you please complain and not back down from their lame excuses?!?!
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6 comments
Review
#451436 Review #451436 is a subjective opinion of poster.
Service
Amazon Shipping Service

Amazon Prime - What a Scam

I finally decided after years to go ahead and pay for a subscription to Amazon Prime. I am renovating my home and thought it would be great if I can get items in 2 days time. I don't need the movie service nor do I have a Kindle. Anything marked 'Prime' is suppose to be received within 2 days - and I emphasize 'suppose to'. All items I have purchased have not made it by the date they said it would arrive. With a recent purchase or a small item, it was obvious it wouldn't make it due to the date it shipped. To this day, 3 days later, I still haven't received the latest item. Vendors that sell on Amazon get their items shipped quicker and use means like Fed Ex or UPS for quicker shipping. I am cancelling my subscription - Amazon normally ships fast enough anyway so it Prime is nothing more than a scam.
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7 comments
Review
#447068 Review #447068 is a subjective opinion of poster.
Service
Amazon Shipping Service
Loss
$90

Can someone tell me how Amazon REALLY operates? RE: serious complaints

I shopped Amazon.com regularly for at least five years. I buy equally between the actual Amazon and persons who sell from the site and the item is sent by the seller but they still work under Amazon.com roof. (Usually those sellers required a shipping surcharge) I average three purchases a month, est $80/month is billed to my credit card. I have been burned several times after ordering on impulse when later I discover the original price was wildly inflated and I could of gotten the same locally at a much better price. Prior experiences I believe Amazon represents at the time of purchase is only truthful about 80% of the time - which is troubling. Why can't Amazon be truthful 98% of the time or all the time? However, the convenience is worth the money so I have never filed any complains until recently. Seemingly the Seller was wholly unreliable both in this representation of the product, the contents upon arrival and they would not work with me to resolve the problem. The Sellers emails were was so outrageous that in my state, had they been a local merchant their actions would be grounds for a criminal charges as the Seller sent repeated inappropriate emails. I emailed Amazon A - Z Guarantee detailing my concerns. They responded with a full refund but no further information on how the situation was 'resolved'. My questions are: How do you call Amazon Customer Service? I couldn't find a number and as the Seller became increasingly inappropriate I had no way to notify Amazon. What will a phone call do vs an email? When a complaint is filed with Amazon what do they do? After the Buyer contacts A - Z Guarantee is that complaint forwarded to the Seller? They never made reference to it in the numerous emails. After I clearly documented the business relationship had deteriorated beyond repair to both Amazon and the Seller, the disturbing emails continued unabated. I had to be subject to the wrath for over 10 days and near as many emails. Does Amazon protect us from this kind of thing? Seemingly no. Why couldn't Amazon Security have just blocked the emails from their end? Within hours before A - Z Guarantee emailed to say I would be issued a full refund I got a email from the Seller demanding I mail back the item in their original box in the same condition it was received. How do I mail back an item? Where is the information on the Amazon site on how to mail back packages to a Seller? Where do I find the authorization referenced? Does it also include the address it is to be sent? The company who shipped it or the address on the otherside of the country where the order was taken? Who pays the postage? No information from Amazon at all, nor from the Seller. In my case the Seller demanded the items be as returned in condition for resale . . . which in may case it wouldn't be. I had held off even opening the box for over a week assuming it would be returned. Since the contents was not what I had ordered, and the packing slip clearly said it wasn't what I ordered, yet the Seller claimed what was ordered was inside the sealed box I felt compelled to open it . . . it was opened only to verify I was right. Actually I was only partially right but still it wasn't what anticipated at the time the order was placed. What if what you are asked to return isn't returnable in the same condition it was sent? How are those complaints handled? The sellers conduct was outrageous. I don't want what was sent, nor does it have any substantial value, but I don't want any further reason to be subject to Sellers berates either. Will Amazon permit me to keep what I got since Amazon said they issued me a full refund without any conditions attached? Why didn't Amazon step in when things are clearly out of control? An email from A - Z seemingly knew of what was happening yet they didn't do anything to stop it. In addition I believe with good reason the Seller was instrumental in posting at a completely different website I operate a bad review about me that is now 'up'. If I complain to Amazon about my concerns would it do any good? Finally, what is the general consensus about this A - Z Guarantee. Is is genuine or just lip service for Amazon? I was sorely disappointed and certainly plan to stop buying from Amazon.com except from the actual Amazon warehouse. I don't feel I can 'take it any further with Amazon.com' am I right?
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Review
#440434 Review #440434 is a subjective opinion of poster.
Service
Amazon Shipping Service