Product: Amazon Shipping Service Clear all filters (209 of 209 reviews match)
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Amazon - Free shipping isn't always free

Be careful when ordering from Amazon. You may be getting charged for shipping when you think your shipping is free. I have been charged over $28 in shipping when the items I ordered qualified for free shipping. They also charged me for an order that was canceled. I contacted customer service and the first representative hung up on me.  I phoned again and talked with a supervisor but Amazon would not give me credit on my credit card for the charges.  Three of my four orders were charged with shipping. It may be covenient shopping at Amazon but you may be paying for more than you think.
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Review
#750247 Review #750247 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Pricing issue

Horrible shipping issue with amazon.com

2.6
Details
I have been ordering the exact same items through their suscribe and save program for at least 4 months. Suddenly the same carrier that they use to deliver it..decides after 4 months that they cant deliver it. Amazon wont ship it via another carrier so supposedly they refunded my money. I have decided i will never order another thing from amazon again. Oh and i checked on the refund.....They applied two promotional certificates to my account worth 10.00. Only usable if i order through amazon. Which i will never do again. I will buy locally as most places will pricematch. The convenience you provide just isnt worth the hassle. it really isnt. I'd rather pay a little more and get better service locally. You have lost my business. and i still want my money back.
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Review
#681766 Review #681766 is a subjective opinion of poster.
Service
Amazon Shipping Service
Cons
  • Bad customer service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
I recently tried to order some books for my daughter so she can get caught up on some required reading before school starts. After researching best price, reasonable seller review, etc... I found the perfect sources and made purchase (my point being, that my time is...
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Review
#680964 Review #680964 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Provide better customer service. and quick jacking around with peoples accounts

Amazon - Unexpected and exorbitant shipping costs

1.0
Details
I ordered a comforter and the price they advertised for shipping was $10. After ordering it, I discovered I was charged three times as much and the company refused to correct the error. I would not deal with this company again. They do not respond to requests promptly and when they do they offer canned, circular arguments that do not address the issue. The prices on the advertisement are dishonest and do not reflect the true price of the product, something which is not explained at all in the ad. Be very leery about dealing with this company, would not do business with again.
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Review
#679940 Review #679940 is a subjective opinion of poster.
Service
Amazon Shipping Service
Cons
  • Surprise shipping charges
Reason of review
Poor customer service, order processing issue, pricing issue, not as described.
Loss
$20
Preferred solution
Price reduction
In the last 4 months we have had major issues receiving orders from Amazon. First Item we paid extra to have it delivered next day(we checked the box that says "Pay this amount to receive item the next day") We did not receive it for 5 days. Next order we received they...
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Review
#675085 Review #675085 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Problem with delivery, Order processing issue, Poor customer service
Preferred solution
Let the company propose a solution
1.6
Details
On two separate occasions this happened to me. I am an Amazon Prime member. I ordered two Amazon provided items that were shown to be IN STOCK. I ordered the items with the expectation that the IN STOCK item would be shipped in two days as promised. It has been three...
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1 comment
Anonymous
#1015660

Cancel the order then.

Review
#674140 Review #674140 is a subjective opinion of poster.
Service
Amazon Shipping Service
Cons
  • Very slow free shipping service
Reason of review
Problem with delivery
Loss
$69
Preferred solution
Let the company propose a solution
Tags
  • Amazon Prime Fail
3.5
Details
I have the same problem. Here is their Customer service number so you can cancel Prime and they can refund you the $99.00. 1-888-280-4331. I got this number not from Amazon but from my bank when I called to dispute the charge on my bank statement. What they did to...
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2 comments
Anonymous
#1015663

Yeah, read the terms and fine print carefully. I am sure that you happened to click something that said 2-day, but decided that you should just order quickly and be on your wa...

Review
#673425 Review #673425 is a subjective opinion of poster.
Service
Amazon Shipping Service
Pros
  • Getting great deals
  • Quick service
  • Product selection
Cons
  • Shipping policy
Reason of review
Problems with payment
Tags
  • 2 Day Delivery

Amazon - Misrepresented product and incomplete hardware

1.0
Details
We had a really bad experience with Amazon as we ordered a patio set which did not live upto its quality. The quality was bad, it was flimsy and would get pushed by 2 feet every time you would attempt to sit on it. When we called the customer service, they were rude, did not inform us that they deal only with e-mails. We wasted hours talking to them and they would not pay for the return shipping of the item. The issues we had were the following 1) Poor quality of the product 2) Misisng harware and we had to make a few trips to the hardware store. 3) Misinformed the customer. 4) Misrepresented the product. 5) Poor customer service. Rather rude customer service. 6) They cut you when you talk to them as they need to go on the next call. They do not respect you at all. 7)We spoke with the return rep twice before we were told that they don't talk over the phone and deal with such issues on emails. I would never buy again from Amazon and would also discourage my friends and social gatherings to do do.
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Review
#673303 Review #673303 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Bad quality

Amazon - Shipping Service Review from Amelia, Ohio

1.0
Details
I ordered 2 phone cases and paid for 2 day shipping. The cases never showed up. So of course I contact Amazon and ask where my stuff is. Instead of a reply they throw my money back to me and I've tried to contact them 3 times with no response. It's been almost 2 weeks and Amazon has yet to respond about this. I didn't want a refund I just wanted my phone cases. Worst service ever. Definitely taking my business to Overstock from now on.
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Review
#670672 Review #670672 is a subjective opinion of poster.
Service
Amazon Shipping Service
Reason of review
Problem with delivery
Basically I ordered the ModKat litter box from Amazon.ca and we all know how expensive it is. Upon bringing in the package I noticed it was incredibly light and rattled loudly when moved. I opened the package and surprisingly there was no "ModKat" box within the...
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Review
#667519 Review #667519 is a subjective opinion of poster.
Service
Amazon Shipping Service
Pros
  • Most of their products
  • Product selection
Cons
  • Shipping policy
  • Rude customer service
  • Return policy
Reason of review
Poor customer service
Loss
$280