DO NOT PURCHASE ANY EXPENSIVE ITEMS FROM AMAZON!!! IF YOU ARE LOOKING FOR DSLR CAMERAS AND LENSES, BUY FROM B&H OR ADORAMA.
Here's my story, I loved Amazon. I haven't had any problems with them until I placed an order for my DSLR. Amazon shipped me the correct Canon box with a completely garbage item inside the box(Incorrect item inside the correct box). I contacted them to return.
I contacted their customer service right after I found out that I got that incorrect item. I was afraid that they would blame me for that. At first, everything went smooth until they got the item back. They sent me an email saying that they got the incorrect item inside so they refused to send me refund.
WTF!!! They are acting like as if it was my fault. I contacted them like 10 times via chat and phone calls. Finally, today I chatted with a guy named Aman (leadership team member).
That guy is totally BS. He said that I have to contact Amazon customer service, get a rep, and contact UPS and put them in a conference to confirm that the package is delivered back to their return center. Think about it this way, if they haven't received my return package, then why the heck did I receive an email from them saying that they got the incorrect item inside the box. Totally BS AMAZON!!!
Im so freaking pissed now. Amazon is trying to run away from responsibilities.
I'm contacting my bank to get back the money now. I won't buy any expensive item from them again.
Monetary Loss: $1900.