I had an Amazon account that was ...somehow linked to their Prime Account - this includes a monthly $39.99 fee. But, I never sold anything on Amazon; I was only considering to do this.
Then I notice a charge of my bank statement for $39.99. I never authorized it. When I looked back - this charge had occurred in July and August as well. After spending "2 hours" on the phone with Amazon on the September 15th, they finally agreed to refund me this $119.97.
They said it would take upwards of 5 business days - at most. I waited a week; on September 22nd there was no refund from Amazon. I called Amazon again. After another 5 to 10 minute explanation and Q&A session, the Amazon rep guaranteed me that my refund would absolutely be made by September 28th.
He explained that it had something to do with a period ending date. On September 29th, I looked at my bank account. There was still no Amazon refund. I spoke to Amazon again - wasting another 15 to 20 minutes.
After the same old run around, this Amazon rep once again guaranteed me a refund - asserting that the entry was made and it would appear on todays (meaning 9/29/2017) bank balance. I waited until I could verify Fridays balance and review the bank account transactions: there was still NO Amazon refund - despite three (3) separate assurances by Amazon staff. I was so disappointed by Amazon's inability to refund fees that they never should have deducted to begin with -- that I also asked her to transfer me to the Amazon department where I could CANCEL my Amazon accounts. Then, I was put on the "hold into eternity" program - where no one responds to the customer awaiting Amazon's service; or lack thereof.
When customer service reflects either ignorance of deliberate lies -- well, considering that I have spoken only facts about the three (3) $39.99 charges -- what you would conclude. Amazon's customer service area assured me - THREE different times, that this refund was either already here; delayed a week; or was due yesterday. To date, no such refund occurred.
I would like someone in the Amazon Management Area who is capable of making a decision -- to effect my refund. I'm the guy from Houston Texas that is owed $119.97.
Product or Service Mentioned: Amazon Prime Membership.
Reason of review: Poor customer service.
Monetary Loss: $120.
Preferred solution: Full refund.