In August Amazon charged me twice for Primefresh membership. I contacted them through chat and problem solved.
However they charged me twice for my primefresh and prime memberships. I contacted Amazon and explained the problem. They told me that they showed I was charged once. After posting in chat my bank records of said dates they told me that the second charges were card verification charges.
I ended chat and selected to call me now. I explained to the supervisor the problem and what was said in chat. His response was I was charged for September and October. I explained that September was suppose to be free due to their idiocy in August.
I once again chose to have them call me. The second supervisor told me I was only charged once for each membership. I called corporate and after looking into the issue they claim That my bank was declining therefore it showed I was being charged twice. I get alerts when a transaction is declined.
There are none. I called the bank and confirmed no card transactions were declined from July to the present.
They can't decide what lie to tell. 10/24/17 RECURRING PAYMENT AUTHORIZED ON 10/23 AmazonPrime Member amzn.com/prme WA S587296199725924 CARD 1108 $11.90 RECURRING PAYMENT AUTHORIZED ON 10/20 Prime Fresh Member amzn.com/prme WA S587293129215528 CARD 1108 $14.99 10/05/17 RECURRING PAYMENT AUTHORIZED ON 10/05 AmazonPrime Member amzn.com/prme WA S387278193571401 CARD 1108 $11.90 10/04/17 RECURRING PAYMENT AUTHORIZED ON 10/04 Prime Fresh Member amzn.com/prme WA S387277141827578 CARD 1108 $14.99
Product or Service Mentioned: Amazon Prime Fresh Membership.
Reason of review: Problems with payment.