Order ID: 113-2444034-6682602 Case IDs: 2234129561, 2233614401 To keep this short, somebody purchase one of my products, which is an IT Repair USB bootable flash drive. It has many utilities on it, which may help in various scenarios. I sold over 100+ units and helped lots of people with it. For one of the buyers it did not work, unfortunately and the buyer immediately left a 1 star SELLER FEEDBACK, NOT product review. The feedback left is not constructive, first of all for "Item as Described" it states: "No", also to quote it says: "IT DID NOT RECOVER ANY MUSIC I LOST OR ANY MOVIES I HAD ON MY P.C. PLEASE DO NOT BUY IT. YOU WILL RETURN IT LIKE I DID BECAUSE IT DOES NOT WORK " Now I can understand a frustrated customer and that either my flash drive did not help, or arrived broken or they simply did not read the instructions... I am ok if it is a 1-star product review, it happens… BUT! In no way this is fair for me to receive a 1-star feedback as a seller, which for such a small seller like me - hurts my store BADLY! Now, I have contacted the Feedback Team, initially stating that this is a product review and not a seller feedback. The response was brilliant: "I have reviewed your request for the feedback removal regarding the Order ID:-113-2444034-6682602, and found that buyer has received the item which do not work and buyer is unhappy with the same. In this situation, we are unable to remove the feedback because the buyer received the item which is not working." This sound to me like: "The customer was not happy and we don’t care about our own rules or guidelines - go to *** you!" And in addition to that they PREVENTED me from re-opening that case. That's just... I don't have any words to describe this... So I open a new case and once again: "Please be advised that buyer's concern is regarding the product being non-functional and the buyer is dissatisfied with the same.” So, they literally are saying themselves: "product being non-functional", and then ignore that it's a product review and not a feedback and immediately deny it with: "You may get in touch with the buyer and check what you could do to convince them to remove the feedback. If the buyer is unable to remove the feedback as per the instructions provided or 60 days time line is crossed, educate them to contact Amazon customer support to show their willingness to remove feedback…" THIS DOES NOT MAKE ANY *** SENSE! Also, not only, they just contradicted their own rules, they want me TO EDUCATE THE BUYER HOW TO USE AMAZON!!!!