Product: Amazon Review Listing Clear all filters (29 of 29 reviews match)
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4.4
Details
I don't know what is going on with Amazon, but if this is how their customer service operates, I think this is the beginning of the end for them. Good prices can only get you so far - and now that I have started shopping on Ebay and Walmart, etc., I am getting free...
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1 comment
Anonymous
#1578651

Similar thing happened to me this week. I noticed one day all my reviews were gone!

I contacted Amazon via chat and they assured me it would be escalated to another team and fixed. I have never violated Amazon's review policies and always try to write professional reviews with lots of pictures and helpful info. I also do not receive anything for free and it's all purchased with my actual Amazon credit card, so they could easily verify every single purchase I've made. I don't review books, so not related to or friends with any authors.

Update: This morning I get a canned response saying I "violated their review policy" and that all my reviews were deleted and I can never post reviews again. Also, they say they cannot discuss it further and will not respond to replies. Seriously? Maybe because there is no actual violation and you have no legitimate reason you can use to explain your actions?

All that came AFTER having a very positive chat session with Amazon Help on how they were going to fix my account, had copies of all my reviews saved, etc. My take on it all... maybe it's not Amazon deleting them at all. Maybe they've been hacked and they really can't figure out why it's happening.

So now I have to wonder if my account is compromised. Why would they delete legitimate reviews when they allow "Vine Voices" and affiliate clicks? It sounds like they are deleting reviews from many people who have legitimately purchased and reviewed 100's - 1000's of products, yet Amazon doesn't really care about losing these loyal customers. I write reviews as a way of giving back and to try and help other buyers make informed decisions about purchases, because let's face it, not everyone has a huge disposable income.

I know I personally will sometimes read every single review before making a big ticket purchase, because I'm currently on disability. Sorry Amazon, but something smells fishy here and it ain't the seaweed wraps you sell.

Review
#1279872 Review #1279872 is a subjective opinion of poster.
Service
Amazon Review Listing
Cons
  • I was accused of not being honest
Reason of review
Poor customer service
Preferred solution
Reinstate my posting privileges

Amazon - Negative Review

2.5
Details
I was sent the wrong product twice in one week. I wrote a review on Amazon, was complimentary of their customer service but, wrote of my less than pleasing product mess up. I did not use foul language. They would not post my review. I think they just want positive reviews. I will NEVER order from them again, and WILL be spreading the word about them. They have become bullies and unfair. They can't stop the president from talking about them on TV though. HA!!
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Review
#1262453 Review #1262453 is a subjective opinion of poster.
Service
Amazon Review Listing
3.7
Details
I bought a wheelbarrow on Amazon, the seller shipped me the bucket for the wheelbarrow, but not the rest of the parts. The ad was clearly for the entire wheelbarrow with no other purchase possible. Seller (Home and Garden) told Amazon it was for tray only as they...
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Review
#1262130 Review #1262130 is a subjective opinion of poster.
Service
Amazon Review Listing
Pros
  • That they eventually provided a refund
Cons
  • Wont allow me to publish this experience on the review page
Reason of review
Not allowing truthful negative review
Loss
$1
Preferred solution
Allow me to publish this transaction on your review site without deleting it.

Amazon only takes positive reviews

3.8
Details
I encountered a similar problem. I tried to write a 1 star review on an obviously defective product. I used no outside links or profanity and my review was rejected. I then tried to review another product with one star and the same thing happened.
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Review
#1258686 Review #1258686 is a subjective opinion of poster.
Service
Amazon Review Listing
3.3
Details

Update by user May 23, 2018

after my 3rd contact to amazon about their unwarranted deletion of my reviews and prohibiting me from any further reviews on amazon.com, i received notification that they reversed their deletions of my reviews and reopened my ability to review items on the site. i...

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2 comments
Machele
#1468287

Of course you can stop being a customer of Amazon. Just don't go to their site. If you really feel the need to order something online, go to one or more of thousands of online retailers on the web.

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Resolved
Review
#1239357 Review #1239357 is a subjective opinion of poster.
Service
Amazon Review Listing
Cons
  • Amazon reviews stacked with sellers deleting bad reviews
Reason of review
stacked review process
Loss
$1
Preferred solution
restore my 100 reviews over 10 years of being an amazon customer
Tags
  • Amazon Reviews Stacked
  • Amazon Kills Bad Reviews
  • Amazon Throws Out Bad Reviews
  • Amazon False Review System
  • Amazon Dishonest Review System
I posted a review for the Amazon Echo Dot. After a couple of months it had amassed more than 200+ helpful votes. One day the review was gone. I contacted Amazon and received an answer from their Community Review Team stating that it was pulled because is did not meet...
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2 comments
Anonymous
#1461986

{{Redacted}}You acknowledge in this very complaint the reason why your review was removed. You had put a sentence at the end of your review asking for votes.

That was the reason, and you knew it. Yet you kept harassing Amazon CS demanding to know from them what part of your review caused it to get flagged even though you yourself know what it was. Now you're ranting that the review was pulled without justification? Huh?

But CS told you the first time why it was pulled, you crackpot. You don't get to argue that your review was pulled without justification just because you decided to reject CS's initial explanation and then started playing games with CS later. (Demanding from CS to tell you what part of your review got it flagged when it told you in plain language what it was right from the beginning.) That's not how reality works.And you know why it says nowhere in Amazon's TOS that people aren't allowed to "ask people reading the review to click the review was helpful if in fact it was helpful to them"?

Because Amazon didn't think it had to spell that out for anyone, since everyone had the self respect and the courtesy to not do that (asking for votes is gaming the Amazon reviewer ranking system). So, get over it.

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Review
#1229288 Review #1229288 is a subjective opinion of poster.
Service
Amazon Review Listing
Reason of review
Unjustified Actions
Preferred solution
My original review to be re-instated with all the "helpful" votes restored to my account and the review.
Tags
  • Amazon Reviews
4.4
Details
I was banned by Amazon for ever leaving ANY review FOREVER. And that's Ok since I only left reviews to help other customers evaluate products. It was probably very clear from some of my book reviews that my middle of the road political leanings do not coincide with...
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4 comments
Anonymous
#1672155

I understand you 100%. You are completely correct.

Amazon did the same to me. As soon as you have been flagged as being conservative, they ban you.

Of course they don’t give that as the reason, they claim you violated some ridiculous rule, it’s nonsense. They are biased, and in the end it will cost them.

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Review
#1209989 Review #1209989 is a subjective opinion of poster.
Service
Amazon Review Listing
Cons
  • Banning reviewers without a specific reason
  • Censorship banning veviewers
  • Censorship
Reason of review
Censorship
Loss
$9999
Preferred solution
End the ban, stop the censorship. Reveal the real reason for the ban and censorship. Have a more transparent process when imposing censorship.
Tags
  • ethics violation
3.5
Details
Amazon will not post reviews that mention the damaged condition of items that were inadequately packed for shipping. Neither will they post reviews that mention large fluctuations in price of the same item within a short time span. When using Amazon, one would might...
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Review
#1178919 Review #1178919 is a subjective opinion of poster.
Service
Amazon Review Listing
Reason of review
Not as described/ advertised

Amazon Feedback Team don't have to follow their own rules anymore?

1.0
Details
Order ID: 113-2444034-6682602 Case IDs: 2234129561, 2233614401 To keep this short, somebody purchase one of my products, which is an IT Repair USB bootable flash drive. It has many utilities on it, which may help in various scenarios. I sold over 100+ units and helped lots of people with it. For one of the buyers it did not work, unfortunately and the buyer immediately left a 1 star SELLER FEEDBACK, NOT product review. The feedback left is not constructive, first of all for "Item as Described" it states: "No", also to quote it says: "IT DID NOT RECOVER ANY MUSIC I LOST OR ANY MOVIES I HAD ON MY P.C. PLEASE DO NOT BUY IT. YOU WILL RETURN IT LIKE I DID BECAUSE IT DOES NOT WORK " Now I can understand a frustrated customer and that either my flash drive did not help, or arrived broken or they simply did not read the instructions... I am ok if it is a 1-star product review, it happens… BUT! In no way this is fair for me to receive a 1-star feedback as a seller, which for such a small seller like me - hurts my store BADLY! Now, I have contacted the Feedback Team, initially stating that this is a product review and not a seller feedback. The response was brilliant: "I have reviewed your request for the feedback removal regarding the Order ID:-113-2444034-6682602, and found that buyer has received the item which do not work and buyer is unhappy with the same. In this situation, we are unable to remove the feedback because the buyer received the item which is not working." This sound to me like: "The customer was not happy and we don’t care about our own rules or guidelines - go to *** you!" And in addition to that they PREVENTED me from re-opening that case. That's just... I don't have any words to describe this... So I open a new case and once again: "Please be advised that buyer's concern is regarding the product being non-functional and the buyer is dissatisfied with the same.” So, they literally are saying themselves: "product being non-functional", and then ignore that it's a product review and not a feedback and immediately deny it with: "You may get in touch with the buyer and check what you could do to convince them to remove the feedback. If the buyer is unable to remove the feedback as per the instructions provided or 60 days time line is crossed, educate them to contact Amazon customer support to show their willingness to remove feedback…" THIS DOES NOT MAKE ANY *** SENSE! Also, not only, they just contradicted their own rules, they want me TO EDUCATE THE BUYER HOW TO USE AMAZON!!!!
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Review
#1058850 Review #1058850 is a subjective opinion of poster.
Service
Amazon Review Listing
Reason of review
Amazon support - NOT FOLLOWING THEIR OWN RULES!
Loss
$1000
Preferred solution
Full refund