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Amazon - Can't post honest reviews

1.0
Details
On multiple occasions I have tried to post reviews regarding issues with orders from Amazon. They have a policy of rejecting any review that they feel is negative or critical of them. They will label them as offensive or inappropriate. This is the actual review they called inappropriate: Still waiting for delivery. Received notification of delays with no explanation. Stay away from this product unless you don't mind waiting forever to receive what you paid for.
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Review
#1695529 Review #1695529 is a subjective opinion of poster.
Service
Amazon Review Listing
Pros
  • Diversity
Cons
  • Delvery service is terrible
Reason of review
Poor customer service
Tags
  • Customer Service And Returns

Amazon - Reviews are becoming completely unreliable.

3.0
Details
With the availability of competing retail sites vying for our business, product reviews are (I previously thought) one way of determining which is the best, most reliable, etc. As I shop on Amazon (something I'm about to do FAR LESS, it seems they are "padding" the reviews by inserting (never at the top, always way down) reviews for products not even related! I recently purchased a misting system, and when I took the time to really dig into many of the 200+ positive reviews, a huge number of them are for cars, nose rings, phone cases, chocolate, and other items too numerous to list. This way, they get to advertise that a product has a 75+ positive 5 star review status. Ripping us off even more...
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Review
#1636336 Review #1636336 is a subjective opinion of poster.
Service
Amazon Review Listing
Pros
  • Tons of merchandise
Reason of review
fraudulent review advertising
Preferred solution
Let the company propose a solution
3.2
Details
I buy a lot from Amazon but I'm getting more and more concerned at the obvious fake reviews I've been seeing. Reviews where none are verified buyers and there are multiple reviews from the same people. Here's one example:...
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Review
#1493143 Review #1493143 is a subjective opinion of poster.
Service
Amazon Review Listing
Cons
  • Obvious fake reviews
Reason of review
Fake reviews
Preferred solution
Stop multiple reviews from the same people
Tags
  • Amazon Dishonest Review System
1.8
Details
I have been banned permanently from making seller and product reviews, there is no reason given by Amazon or its CSR's except that I 'violated their community guidelines' but they will not tell me which ones or how. The only instance I can track this too is that I...
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Review
#1480854 Review #1480854 is a subjective opinion of poster.
Service
Amazon Review Listing
Cons
  • Ban peoples reviews say they liked a product they purchased
Reason of review
Poor customer service
Preferred solution
Stop banning people from making reviews without reason
I also learned that amazon does this through an automated system that uses specific algorithms that apparently isn’t required to Present any evidence to substantiate the accusations. And any inquiries regarding it are also given an automated response regardless of the...
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1 comment
Anonymous
#1598464

So get it out of your mind that you need to review anything and everything for the benefit of your adoring public. How many items / scenarios can you possibly be complaining about here ?

Are you a professional or secret shopper ?

A caped crusader ? Just forget it.

Review
#1400764 Review #1400764 is a subjective opinion of poster.
Service
Amazon Review Listing
Reason of review
Review status blocked
Preferred solution
Reinstate my review status.
4.7
Details
You are no longer permitted to review products on Amazon because you have violated our Community Guidelines.” My reviewer rating was 3,000 out of what must be millions of people. My helpful rating was 1,085 But now all my reviews and votes are wiped clean!!! I’ve...
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10 comments
Anonymous
#1623133

They have done with 2 times in the last month to me. Customer since 1999, never left link or mentioned other retailers, never got free products or asked for products in exchange for giving 5 star reviews.

Still banned for no reason, last review I gave 4/5 stars, I think they are banning everyone who leaves less then perfect reviews.

On first ban I emailed them, the restored my account a few days later, just to ban me again one week later. Now it's been two weeks and no response, just a auto reply saying I violated community standards.

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Review
#1394117 Review #1394117 is a subjective opinion of poster.
Service
Amazon Review Listing
1.0
Details
A seller is threatening me and Amazon doesn't care
I placed an order for some router bits that were fulfilled by Amazon. They ended up not being in stock, and I cancelled the order. The seller FIVEPEARS began sending messages demanding that I review them and their product, so I did. Amazon removed my reviews and...
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2 comments
nativenyer
#1591157

It looks like the seller used Google translate to write his message. He probably doesn't speak a word of English.

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Review
#1391842 Review #1391842 is a subjective opinion of poster.
Service
Amazon Review Listing
Cons
  • Denying responsibility
  • Allowing a seller to threaten me
  • Poor treatment of loyal customer
Reason of review
Harassment, stalking, bullying, threatening
Preferred solution
FIVEPEARS must be removed from the Amazon Marketplace
4.1
Details
I noticed one day all my reviews were gone! I contacted Amazon via chat and they assured me it would be escalated to another team and fixed. I have never violated Amazon's review policies and always try to write professional reviews with lots of pictures and helpful...
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1 comment
Anonymous
#1600153

Same happened to me! I called and reported it and they filed a complaint with review board, then I got an automated response from the review board stating they carefully reviewed my account and found I was in violation.

Well it was obvious to me that was b.s. and this was a form letter so I replied to it stating: clearly you did NOT carefully review my account because if you had you would see I was innocent and restored my account!!! About 7 days later they replied saying my reviews and privileges were restored. I replied directing them to this site and letting them know this was a huge problem and not isolated.

So don’t give up! You have to complain at least twice before a human gets involved.

Review
#1378822 Review #1378822 is a subjective opinion of poster.
Service
Amazon Review Listing
2.3
Details
I was banned from reviewing or asking questions because possibly have a personal relationship with the company, or am biased I don't have a relationship with any company. And I'm not biased, I shared a review on something that was gifted by my father, and grandmother,...
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1 comment
Anonymous
#1607228

That is not why. A computer makes the decision based on direct contact with sellers and editing or deleting reviews.

It’s a very flawed system. I appealed twice and finally got a human to review and reinstate me. However either the computer blocked me again or I was never reinstated because 2wks later I still couldnt review. So I again contacted them via email and they responded the next day stating I am again reinstated and to allow 24hrs.

So I won’t know if it worked this time until tomorrow. I’m blown away amazon is allowing this to happen to honest customers and has done nothing to correct it overall. The crazy thing is I see reviews posted all the time that say they received a discount in exchange for an honest review like what?! How is that ok?

I wish someone high up in amazon would address this issue cuz they are losing customers left and right. Most people will just cancel their prime and not try this hard to get it fixed

Review
#1366061 Review #1366061 is a subjective opinion of poster.
Service
Amazon Review Listing
Got this email from Amazon after shopping there for 20 years and spending thousands of dollars. And Amazon sent the email with no proof whatsoever. Told my lawyer who is speaking with the executive offices telling them SEND THE PROOF. Executive offices at Amazon told...
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5 comments
Anonymous
#1600162

Same happened to me! It’s not an “uneducated review moderator” making the decision lol and why get personal?

It’s a computer doing it. I called and reported it and they filed a complaint with review board, then I got an automated response from the review board stating they carefully reviewed my account and found I was in violation. Well it was obvious to me that was b.s. and this was a form letter so I replied to it stating: clearly you did NOT carefully review my account because if you had you would see I was innocent and restored my account!!!

About 7 days later they replied saying my reviews and privileges were restored. I replied directing them to this site and letting them know this was a huge problem and not isolated.

So don’t give up! You have to complain at least twice before a human gets involved.

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Review
#1362722 Review #1362722 is a subjective opinion of poster.
Service
Amazon Review Listing
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution