I was an Amazon Prime Member and had used 7 months of my membership when my Yahoo email account I used for Amazon got breached. I closed my Yahoo email account and tried to update my Amazon account to my new email.
Simple, right? After 7 weeks of online chats, emails and 5 phone calls I finally gave up and closed the Amazon account since not one of the 9 different customer service reps could change the old email address to the new one. I was not given a refund for my Prime membership which I think they should refund since the closing of the account is due to their incompetency.
I cannot receive invoices or order information so the Amazon account is useless to me. I will be recommending to as many people as I can to avoid the Prime "RIP OFF" membership.
Product or Service Mentioned: Amazon Prime Membership.
Reason of review: Poor customer service.
Monetary Loss: $45.
Amazon Cons: Prime membership.