Amazon Prime Membership Reviews and Complaints
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Verified ReviewerAmazon Prime Members Beware!
Update by user Nov 28
I just alerted Amazon of this review. Representative could care less.
Original review posted by user Nov 27
Up to hour 8 of chat and phone calls trying to correct Amazon applying my refund to a closed bank account, despite me telling the first rep to put it on a gift card. Their solution: Have me spend hour 9 and go down to my old bank and ask for a check. The last supervisor, Jane, from the states (who sounded just like an overseas rep) told me that Amazon's policy states PRIME members could only get refunds back to original payment methods. A regular shopper - not a Prime member - could get a gift card. My work around - never pay for another prime membership again.Review
Service
Amazon Prime Membership
Cons
- Company doesnt take responsibility for its mistakes
- Horrible customer service
Reason of review
Poor customer service
Loss
$75
Preferred solution
Full refund
Amazon - Charge my card for a prime account I did not order
So I ordered something from Amazon 6 months ago and found out they were charging my card every month for a Amazon prime account I did not order. when I tried to call customer service they were rude and they hung up on me three times. So I finally found a us number and finally got it cancelled! the best thing to do is never order from Amazon they'll put your debit or your credit card in for a prime account that you didn't order then they'll be rude to you I think they should just close down the whole site
Review
Service
Amazon Prime Membership
Cons
- Bunch of liars
Reason of review
Made a whole bunch of unauthorized charges on my debit card
Preferred solution
Full refund
Tags
I'm an Amazon Prime member. I've ordered for years now with no issues. Last month, I tried to order a $20 purse for the wife. Got a message saying item can't be shipped to my address. I tried my home address, and I tried my p.o. box. Would not let me complete order....
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Review
Service
Amazon Prime Membership
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
After I posted this review on Amazon, they decide not post it because does not comply with their review policies. Where to complain for this kind of bad service. Here the original review I tried to post. I am paying a Amazon Prime service, and I have made an order that...
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Review
Service
Amazon Prime Membership
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Amazon - Waste services and cheap movies in prime videos
Amazon prime membership is a waste service and of money you don't even get good movies in prime video. apart from that they don't have 90% movies that are listed in IMDB. We need prime membership only for watching movies and series. Where we get quality content in Netflix and Hotstar. really this is a not satisfied service. Don't opt for the service is my opinion.
Review
Service
Amazon Prime Membership
Cons
- Waste of time and money
Reason of review
Poor customer service
Loss
$10
Preferred solution
Full refund
Tags
Evidently when I ordered an Item from amazon. I was signed up for Amazon Prime. The item came which I was happy with and I paid Synchrony Bank in full. I did receive an email in March and April which I ignored since my account was paid in full. On May 20, 2019 I get a...
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4 comments
Ok we get it, you forgot to cancel your amazon prime trial. You figured you would use the trial period for the free shipping and cancel once your package arrived.
But then life distracted you and you didn’t respond to the emails because you literally forgot. We have all been there at one point or another. It’s just one of those life lessons we all get. Yep it blows chunks the monkey!
It’s a reminder that free really isn’t free and there is always a cost somewhere. I get you didn’t use it beyond that one instance but they made all of the benefits available to you during that time. It’s how a membership works. You pay for the right and availability to use a product or service.
Always be wary of ANY website that offers you a freebie for trialing their service. Never order a trial size item either or seriously discounted item either. Both lead to membership scams.
Do try and be adult enough to just admit the mistake though. I realize that admission may cause the cosmos to end as we know it seeing as nothing is ever anyone’s fault personally.
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Review
Service
Amazon Prime Membership
Reason of review
Misleading membership fees
Loss
$15
Preferred solution
Membership was canceled, make the bill dissappear
Amazon in Orlando, Florida - Delivery Dates NEVER gauranteed
Very disappointed that Amazon has not figured out how to handle their logistics better for businesses. Whats the point in paying for PRIME account and expecting a delivery date and packages NEVER arriving on date needed when we have informed Logistics that our business is not open after 5pm. Then we keep getting a delivery has been attempted but the driver does not make our delivery their first priority the next day to deliver!!! Its as if they could care less on continuing to keep customer service. (Just wait till this keeps happening to other businesses...it will hurt AMAZON eventually). Amazon really needs to work doin a better job on their failure to deliver and make it a priority to deliver the next morning. ***
Review
Service
Amazon Prime Membership
Reason of review
Poor customer service
Amazon's opt-in is not transparent as it should be, and neither are the other options you have for shipping that should be along side the Prime option on the same page and in the same size. I found this very deceptive. There could be lots of people signed up and...
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Review
Service
Amazon Prime Membership
Cons
- Disguising a costly sign up to prime when choosing free shipping
- Calling the shipping service free when it is not
- Deceptive prime pricing practices
Reason of review
Pricing issue
Amazon - Must Delete Viewing History One Video At A Time
We have been Amazon and Amazon Prime members for 19 years. Years of videos in our viewing history and there is no way to delete all the history except one video at a time. Why can't Amazon do what other streaming companies do and have a one click deletion? After dealing with chat and asking to have the question/problem escalated we were assured that one click deletion is not possible. Arrgh have spent a couple hours so far deleting video history one video at a time. We'll just take a break when our prime is up. Customers since 2001 but it just doesn't matter to Amazon.
Review
Service
Amazon Prime Membership
Amazon in Rome, New York - Free movie one day,Pay the next?
I have Amazon Prime mainly for the video content now that most of their products are fake or expensive. Last night I watched Chinatown included with Prime. I got sleepy and turned it off to finish today...went to watch it and I now have to pay for it! Less than 24 hours when I watched for free???? I also added the sequel to my watch list,yesterday it was free,today for pay. As Amazon gets bigger,it sucks more and more....
Review
Service
Amazon Prime Membership
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How on earth are people this stupid? If your address is showing up as undeliverable in their system, it is an issue with the post office or it's simply that you are outside of the shipping area for whomever the shipper is on that product.
Happens sometimes. The drop boxes are literally the easiest thing on earth and if you can't figure those out....well.....