Amazon Prime Membership Reviews and Complaints
Amazon - Prime is supposed to be cancelled
I cancelled prime after a week or so deciding I don't order from Amazon enough to use prime
ID
Service
Amazon Prime Membership
Cons
- Cannot reach a real person to resolve a wrong charge
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAmazon - I am VERY upset!! Can't get into my account!!! Closed my account
I have been as loyal amazon prime customer for years. I have been locked out of my account due to suspicious activity. i can't get a hold of a person that speaks good english or that will give me any answers. I am seeing a bunch of amazon charges on my credit card and I need to know if they were purchases I made or not. I need someone to contact me ASAP. 360-359-2919 is my phone number. I have NEVER had bad customer service and now for 4 days it has been awful!! I can't check my orders, use ANY of my devices, this is *** They closed my account I cant even see what has been ordered.
ID
Service
Amazon Prime Membership
Pros
- I have used amazon many many times
- Generally smooth
Cons
- Zero customer service
Loss
$600
Preferred solution
Let the company propose a solution
Amazon Prime Account suspended!! Pissed!
I HAVE BEEN PAYING FOR A PRIME ACCOUNT FOR YEARS!!! YOU HAVE SUSPENDED MY ACCOUNT FOR 3-4 MONTHS NOW AND NOBODY IS FIXING THIS!!
User's recommendation: DON’T WASTE YOUR TIME WITH PRIME!
1 comment
ID
Service
Amazon Prime Membership
Pros
- Variety of items sold
Cons
- False a-to-z guarantee
- Devalue customer
- Inability to speak with a person
Loss
$150
Preferred solution
REFUND SUSPENDED PRIME AND TURN BACK ON
Amazon Prime Account
I have already cancelled the Amazon prime membership on 9th August 20,now again Amazon has debited 12.99 USD from my credit card. Please refund the amount.
User's recommendation: Yes I'll recommend only when my matter resolve.
ID
Service
Amazon Prime Membership
Pros
- Only problem i have ever had with amazon
Cons
- Deducted from credit card
- Refund membership amount
- Refund my membership
Loss
$13
Preferred solution
Full refund
My account is locked, as I have used International cards on my Amazon account for the latest order which is cancelled. I got a message asking for billing information and I have provided it couple of times however it still says couldn't unlock my account. I called you...
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ID
Service
Amazon Prime Membership
Cons
- Worst customer service
Loss
$1000
Preferred solution
Account to be unlocked especially my Amazon Prime account for my entertainment which I took for year subscription and paid for it
Amazon video
My review is that the customer service representative was very helpful and very nice , we were able to get movie to watch on prime video
User's recommendation: I recommend it.
ID
Service
Amazon Prime Membership
Pros
- Good prices
- Shopping is easy
Charged for being an Amazon prime membership
I was charged membership fees and wasn't recieving any of my membership benefits my packages were constantly being late or lost
ID
Location
Denver, Colorado
Service
Amazon Prime Membership
Amazon - Multiple charges on multiple credit cards
2 credit cards were being charged for prime membership for months! Not being tracked by name but by credit card number! I had to repeat myself multiple times. Then asking me if I want to speak to someone from US. Of course I want to speak to someone who understands English. Very frustrated
ID
Location
Chicago, Illinois
Service
Amazon Prime Membership
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAmazon - Complaint
I was charged 3 times within 3 weeks with $12.99 for the membership. I'm so disappointed! They are taking advantage of you! I hope I can recuperate the money. Canceled the membership immediately!
User's recommendation: Check your card after every transaction.
ID
Service
Amazon Prime Membership
Pros
- Much too difficult to resolve issues
- Enjoy products
- No phone contact to resolve issue
Loss
$26
Preferred solution
Full refund
Due to subscription of amazon prime
Subscribed on 02. 08.2020 for amazon prime still now not activated. So please resolve this problem
User's recommendation: Please check while subscribe.
ID
Location
Visakhapatnam, Andhra Pradesh
Service
Amazon Prime Membership
Amazon - Amount deducted from my account
Amount got deducted call me
ID
Service
Amazon Prime Membership
Loss
$999
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Verified BuyerThis review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Amazon - Duplicate charge and other
I am a senior low income customer. I did signed up with amazon prime for a year b4 i was cancelled and i had to renew. Before i renewed i was charged $5.99 on june 21st and June 29th, 2020. The membership was under Dsvaligura@gmail.com. Also i just sighned up with my Ebt card again. At a student rate. And im a senior not a student i have a hold on my Amex for $6.89 it says prime shipping club. I only want to be charged the $5.99 After the 30 day free trial ends. I dont understand why there is all these charges. If not please credit back the over charges to my amex account. Thank you
ID
Service
Amazon Prime Membership
Pros
- To inform customers when removing funds from their accounts
- Shipping fees ans 2 day delivery
Cons
- No easy was to complain to amazon
- Return policies
Loss
$12
Preferred solution
Let the company propose a solution
Amazon Prime Time have been taking £7.99 from my account since October 2019 and never noticed this and I have never heard of this Prime i do now and I want this stopped now and my money returned as I
Amazon Prime Time have been taking money from my account for some think I never signed up and never used, I did no know what Prime Time was but I do now. Will you please sort this for me I want the money paid in and account stopped Thank you Frank 07758882383
ID
Service
Amazon Prime Membership
Pros
- Dont take money from some account without permission
Loss
$80
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAmazon - Deduction of money in favour of annual charges of prime membership
From my credit card Rs 999/- have been deducted against prime membership, but my amazon is not showing the amount they are giving the message that your account has expired pl recharge. I want to know that where my amount has gone. Further I request that I do not want to take annual membership please refund my money immediately.
ID
Service
Amazon Prime Membership
Loss
$999
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAmazon - I have mistakenly deregister my device
Dear, Hope you r good i have mistakenly deregister my device from prime amazon videos app now it is not logging in and my account is being debited by the same amount kinldy block my service i dont want to continue amd if possible refund my amount Looking forward for immediate response
ID
Service
Amazon Prime Membership
Pros
- Selection returns refunds prime
- Currently zero customer service
Loss
$8
Preferred solution
Let the company propose a solution
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There must be a reason for the suspension. What did they tell you it was? That's the starting point for this discussion.