Product: Amazon Prime Membership Clear all filters (93 of 93 reviews match)
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Amazon - Customer Service Needs Training

1.0
Details
On 11/28/17, I spoke with a customer service rep who couldn't either understand my question or had little if any knowledge of how to resolve issue. I have a monthly prime membership and decided pay for an annual membership. Since I was charged the monthly fee 6 days before I upgraded to the annual fee, I wanted to know would I have any reimbursement (pro-rated/full amount) for the monthly fee which I previously paid. The rep couldn't relate and kept repeating that I had 2 prime memberships. It was a rather laboring and frustrating conversation, so I decided to cancel the annual, keep the monthly and pay for the annual next month on the date I pay for my monthly membership. (This way I wouldn't have an extra payment) She still couldn't relate. I told her we had a communication issue and needed to speak to someone who had the skill set to assist me. By the time a new rep came on the line, my membership was cancelled totally. The prior rep cancelled everything. I just hung up, went to the website and re-subscribed to Prime. What a waste of 39 mins!
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Review
#1138722 Review #1138722 is a subjective opinion of poster.
Service
Amazon Prime Membership
Cons
  • Customer service
Reason of review
Poor customer service
Prime membership promises 2 day delivery right? Not!...within the last 6 months we have, what customer service has described to me as "delayed" shipments. Why pay the membership, use Prime at purchase (which usually increases the cost of an item over regular options we...
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2 comments
nativenyer
#1439247

When Amazon says "Two Day Delivery", it now means "We'll Ship the Item Two Days After Whenever the #^!% We Feel Like Fulfilling the Order."

Review
#1133448 Review #1133448 is a subjective opinion of poster.
Service
Amazon Prime Membership
Reason of review
Not as described/ advertised
Amazon - Trend in lying about delivery times
Having been a Prime Member for 10 years lately I have been progressively getting more and more exacerbated about the shipping. 1st - Prime 2 day guarantee is worthless. Why? Because as a Prime member you are already getting free shipping on Prime orders. Rarely do 2...
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1 comment
Anonymous
#1406765

What does your order from a third party vendor have to do with Prime? Exactly nothing. Before you place your order it tells you when you will get delivered, whether it be pr...

Review
#1131829 Review #1131829 is a subjective opinion of poster.
Service
Amazon Prime Membership
Reason of review
Problem with delivery
Preferred solution
Sellers to be held accountable for lying. Amazon should have a meter on the sellers page that shows percentage of deliveries made as promised.
1.0
Details
subsequently they had the audacity to bill me for their prime membership. they will not get a dime from me. crooked company. tried to resolve issue with amazon and their credit card department and that went no where. they have gotten so big they think they can take...
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5 comments
Anonymous
#1398332

Well I've been a good customer for a while now!- but after seeing all of these terrible complaints by many customers- not anymore!! I won't be ordering from them again! Bye AM...

Review
#1131375 Review #1131375 is a subjective opinion of poster.
Service
Amazon Prime Membership
Cons
  • Idiots in customer care with no authority to resolve a situation
  • Billed for prime after account cancellation
Reason of review
account canceled subsequently billed for prime
Loss
$120
Preferred solution
Full refund

Amazon - Pet peev of Prime!

1.0
Details
I ordered two laptop computers for my kids' birthdays. I being a Prime member look forward to the two day shipping. when I asked customer service at amazon can they expedite shipment sooner than estimated date of a week, they said they didn't know until I placed the order. then once placed order, they said oops cant do it for sooner, ha ha! you're a sucker! when I cancelled order because of this, amazon couldn't get my money back to my debit card sooner than 7-10 business days! I called my bank and gave them a verification code to release funds back to my bank, but bank said they need direct phone call with amazon to verify this transaction. amazon's policy is never talk to banks. they will hang up! I asked about a Fax? no! email confirmation? no! bottom line is amazon Prime didn't promise me two day shipping and won't give me back my money any sooner than red tape through snail mail will allow. this all done over the phone with someone whom I can barely understand, and when I did get an eloquent person speaking to me, they were rude! Prime sucks big donkey!
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Review
#1129197 Review #1129197 is a subjective opinion of poster.
Service
Amazon Prime Membership
Cons
  • Ripped off
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund
Tags
  • liar
1.0
Details
Amazon states "Guaranteed Delivery Date" at the time of checkout, and then changes the delivery date after you've already paid. Then they won't refund the portion of your Prime membership used up by the false delivery date. Does anyone know if there is any...
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4 comments
Anonymous
#1627616

why is UPS delivering amazon boxes anyways

Review
#1112468 Review #1112468 is a subjective opinion of poster.
Service
Amazon Prime Membership
Cons
  • Bait and switch tactics
Reason of review
Problem with delivery
Loss
$34
Preferred solution
Price reduction
1.0
Details
I had an Amazon account that was ...somehow linked to their Prime Account - this includes a monthly $39.99 fee. But, I never sold anything on Amazon; I was only considering to do this. Then I notice a charge of my bank statement for $39.99. I never authorized it. When...
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2 comments
ValuesTruth
#1376297

ClosedAmazon did process the credit of $119.97 to my account. What's unfortunate with Amazon's activities - it appears to "presume" that potential sellers, somehow, will autom...

Review
#1108362 Review #1108362 is a subjective opinion of poster.
Service
Amazon Prime Membership
Reason of review
Poor customer service
Loss
$120
Preferred solution
Full refund
I am so pissed at Amazon for arbitrarily charging me $107.17 for Prime for which I NEVER REQUESTED INFORMATION ON OR SIGNED UP FOR !!!!!!!!!!!!!!!!!!!!!! I was paying bills and always look at my statements and saw this charge. I immediately called Customer Service and...
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3 comments
Anonymous
#1375982

I've been waiting for 20+ days for a refund for the identical problem. I have been promised 4 times that a refund would be issued. I am still waiting. Amazon makes people erro...

Review
#1100865 Review #1100865 is a subjective opinion of poster.
Service
Amazon Prime Membership
Reason of review
Attempt to steal from me
"Prime" now means FOUR to SEVEN days. When my membership is up, I am ending it..
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1 comment
Anonymous
#1371859

I have had the exact same issue, and their customer service keeps coming up with different excuses. First that it was because package hadn't shipped, then saying 2 day shippin...

Review
#1100860 Review #1100860 is a subjective opinion of poster.
Service
Amazon Prime Membership
Reason of review
Not as described/ advertised

Amazon will sign you up for things you didn't purchase

Let me start saying it's not my first time placing an order on Amazon. On September 11, I tried placing an order on Amazon for Coleman grill and a few accessories. As I proceeded to check out, I noticed all of the items said Prime. I didn't purchase the Prime membership and tried backing out. I went as far as clearing my browser history and resubmitted my order. Amazon picked up on it and added Prime to the order. I did not purchase or proceed with the order at all and DID NOT CHECK OUT!!!! I proceeded to contact Amazon consumer service and tell them the story above. The representative of Amazon told me they removed the Prime Membership and I was good to purchase my items. I asked " how did I sign up for something when I didn't complete my purchase". He replied "it was something I clicked". I'm not an *** and I know how to use a computer, I didn't click or submit anything to purchase this program. ( I didn't even check out). I asked to speak with a manager and after eighteen minutes on hold I shared the history with him. When I asked how I signed up for anything without checking out, he said I must have clicked the free two day shipping. Bye it does not say Prime Membership. Be careful. When I pressed further and asked his name, he hung up on me. It's fraudulent what Amazon is doing by signing you up for things without your actual consent. No I didn't give any consent and never checkout to purchase anything from them for this to happen. Now I have gone in and have to pay thirty dollars more for the same item because of the wasted time. Be careful when you are checking out, if Prime is listed and you don't purchase call right away. This has to be illegal in so many way.
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Review
#1099546 Review #1099546 is a subjective opinion of poster.
Service
Amazon Prime Membership
Reason of review
Not as described/ advertised