Product: Amazon Prime Membership Clear all filters (94 of 94 reviews match)
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Started getting charged for Amazon Freetime Unlimited even though my child doesn't use it. No way to turn it off without calling and experiencing the terrible customer service at Amazon. Same thing for Amazon Music Unlimited. My daughter has played a few songs she...
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1 comment
Floyde
#1453365

Someone in your household HAD to approve the Music Unlimited. I know this because my son uses the free music streaming and the other day he wanted to hear a new song he had heard about. When he tried to play it he got a message that it wasn't included in the free streaming and did he want to sign up for Music Unlimited.

Review
#1206885 Review #1206885 is a subjective opinion of poster.
Service
Amazon Prime Membership
Reason of review
Problems with payment
Sometime in late 2017, I purchased something from Amazon. Shortly after I noticed an charge for nearly $80 for a Prime Membership, which I know I did not request. When I purchased the item, I remember seeing that I would have a 30 day free Prime membership. There...
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1 comment
Nashly
#1753190

They do most definitely steal, I had prime through my phone provider. I changed plans and no longer had prime so I purchased one membership.

I got charged for 2 memberships within a week. I had just enough in my account to get lunch at work but when i went and my card was declined i was extreamly confused as to what happened, I checked my account and seen amazon prime come out AGAIN less than 3 days since the last one. They apologized for the "inconvenience" of the flat out theft and informed me it would be back in the account in 3-5 business days.

So I went the day without eating because amazon can't keep their hands off of people's money then refuse to put it right back in my account. I have to wait for money that was already mine and wasn't owed to anyone.

Review
#1202376 Review #1202376 is a subjective opinion of poster.
Service
Amazon Prime Membership
Reason of review
they stole money from me
Loss
$80
Preferred solution
Let the company propose a solution
4.0
Details
I placed a couple of orders with Amazon . .. and guess what? When I went online to double check the billing . .. there was a $100.00 'prime membership charge.' I called to have it removed . .. they were nice . . . almost too nice, as though they received a number of...
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Review
#1200293 Review #1200293 is a subjective opinion of poster.
Service
Amazon Prime Membership
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
3.0
Details
I bought a children's book on Amazon and paid $10.00 plus shipping. This was a couple of weeks ago. Today I see a charge for $107 for a membership I did not want nor gave my permission to charge my credit card. How is this legal? This is unbelievable that Amazon can do...
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6 comments
Anonymous
#1757511

complete fraud. amazon started charging my card fraudulently and after 3 months of phone calls they refuse to cancel the account.

they told me to dispute the charges with my credit card company.

worst service I have ever received. how can they get away with this???

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Review
#1198978 Review #1198978 is a subjective opinion of poster.
Service
Amazon Prime Membership
Cons
  • Deceptive practices for charging membership without my ok
Reason of review
Poor customer service
Loss
$107
Preferred solution
Stop charging membership without permission
1.0
Details
On January 25, 2018, Amazon Prime pulled $100 out of my account for a year of Amazon Prime and an additional $11 for a month of amazon prime. I never ordered or asked for either of those. I cancelled my Amazon Prime account on December 29 all together...I had never...
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Review
#1186398 Review #1186398 is a subjective opinion of poster.
Service
Amazon Prime Membership
Reason of review
Amazon prime stole money from my bank account
Loss
$111
Preferred solution
Full refund

Amazon - Credit card overcharged

Without my permission, i was charged over $100 for an amazon prime membership. Lady on phone said they do that to everyone who asks for 2 day delivery. Such a dishonest and deceptive thing to do. I hope there is a class action lawsuit against them for overbilling.
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Review
#1183758 Review #1183758 is a subjective opinion of poster.
Service
Amazon Prime Membership
Reason of review
Problems with payment

Amazon series

2.2
Details
As of now, I will no longer get into a series on amazon! It appears they can never put fourth the effort to continue it! My wife and liked “Mad Dogs”, “The Collection” and “Good Girls Revolt”. I read they just want a LOR or nothing! Well invest some time! HBO had many late followers that had to watch up to 4 seasons to catch up!! Wast of my time basically!
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Review
#1178533 Review #1178533 is a subjective opinion of poster.
Service
Amazon Prime Membership
Reason of review
Bad quality
1.0
Details
Do not waste your money ! just another way to get your money shipping everything to the damn post office what happened to UPS ordered several thing all coming different days, so at least four r 5 days stand in line at the post office,what fun ! the movie are not good...
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1 comment
Machele
#1424325

If you order alot from Amazon, paying for Prime is a good idea. The only problem is Amazon's insistence now on having the USPS deliver most of their packages and this is where the main problem is.

The post office delivery is slipshod and most of their delivery employees seemingly without common sense nor a willingness to even get out of their vehicle to deliver the package. Today, a Saturday and after our mail had been delivered, I saw the postman drive up to the mailbox and put the package I was expecting in the mailbox. This is after I had walked out three hours prior to get the mail. The postman was just too lazy to drive into the drive and leave it at the door so it wouldn't be sitting in the mailbox all weekend.

And, of course most of these rocket scientists don't know enough to drop packages at the back door, you know, the door most people use instead of an unshoveled front entrance.

They will traipse through snow to the front door, not seeing no one uses it to set a package in the snow at a front door. What a crew!

Review
#1177415 Review #1177415 is a subjective opinion of poster.
Service
Amazon Prime Membership
Cons
  • Do not like customer service r shipping
Reason of review
Problem with delivery
2.6
Details
I have apparently had a prime membership for 7 months. Problem is when I look at my account dashboard for membership/ subscriptions it shows I have none. Shipping for me is not expedited and I have paid for returns. This Christmas I had an order of over $ 200 that was...
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Review
#1176959 Review #1176959 is a subjective opinion of poster.
Service
Amazon Prime Membership
Pros
  • Convience
Cons
  • Lack of response from a manager
  • Unable to get an invoice for payment
  • Deceptive billing practices
Reason of review
Poor customer service
Loss
$150
Preferred solution
Let the company propose a solution
3.3
Details
I received a email from Amazon Prime with a link titled "•Now Streaming: CBS All Access on Amazon Channels". I opened the link and saw the new CBS Star Trek series, I added the series to my "Watch List". When trying to watch the series through the app on our smart TV...
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Review
#1173473 Review #1173473 is a subjective opinion of poster.
Service
Amazon Prime Membership
Pros
  • Most of products
Cons
  • Rude customer service
Reason of review
confusing information
Preferred solution
Do not allow addition to watchlist of a show that is not available for rent or purchase.