I ordered 6 items which was split into 2 separate orders, got one at 2pm today thru UPS and the other one was suppose to be thru USPS but guaranteed delivery was by 8pm on both 2 day guarantee. The second order never showed up even after 8pm as promised.
I notified Amazon and they told me there was a delay. Um, would you think to let your customers know of a delay instead of them waiting on a package that was never going to show up. I even confirmed the correct tracking number and per USPS it showed it was still in a pre-shipment status. I was so angry that I will never do business with them again.
They went against their 2 day guarantee for Prime customers. I could have went to another place to purchase the items but Amazon had a better price. The agent offered me a free 1 month Amazon Prime. *** NO, after you failed to tell a customer that their package was going to be delay why in the *** should I trust you with future purchases.
Secondly why was there a delay when it wasnt in an obvious stormy or problematic area.
I should have also been more skeptical when they tried to send it Parcel Select. Too bad they lost a customer that had been doing business with them over 2 years now.
Reason of review: Problem with delivery.
Monetary Loss: $33.
Amazon Cons: No notification of delays for product delivery.