Amazon Membership Reviews and Complaints
(2 of 44 reviews match)
I have cancelled my membership because Amazon Prime is $99.00 but then they attach a tax of $6.93 on to it bringing the total cost of membership up to $105.93. This is a recent added charge since I have been a member for a while now and it used to be $99.00 total. This is something cable and phone services do. They advertise their membership as one price but it turns out to be another after all the other charges are included. If Amazon chooses to follow this practice I choose to discontinue my membership.
- Hidden charges in membership renewal
Reason of review
membership renewal charge
Amazon Prime Membership charge
This week I received a call from my wife on Weds 01/27 that there was a 99 dollar charge from Amazon on our checking account. I called Amazon, explained that I did not order nor did I want Amazon Prime. They were very nice and apologetic and refunded my 99 dollar charge and told me that they changed my account so things like that will never happen again. I go to the bank Friday 01/29 and was told that yes the money was refunded but I had a 36 dollar overdraft fee. Today I call Amazon again and explain that I had a overdraft fee. They asked how much, I told them 36 dollars, they asked me to hold and after a few minutes they once again apologized and said that the 36 dollars would be refunded. I asked them for a fax number so I could send them something from the back showing the overdraft fee and they said "no need, it is already on the way. Once again , we apologize and we appreciate your business. Is there anything else we can do for you???" That , my pissed off consumers is customer service. That got me thinking, did Amazon have a previously have a tougher policy on refunds, or do a lot of people just get on a website and *** and complain instead of picking up a phone and getting it resolved. The way Amazon handled the situation made me happy to do business with them.
- Selection and the customer service
Reason of review
Good customer service
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Amazon? What happened? What can we help you with?