Product: Amazon Membership Rating: 5 Stars Clear all filters (2 of 44 reviews match)
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Amazon Prime

5.0
Details
I have cancelled my membership because Amazon Prime is $99.00 but then they attach a tax of $6.93 on to it bringing the total cost of membership up to $105.93. This is a recent added charge since I have been a member for a while now and it used to be $99.00 total. This is something cable and phone services do. They advertise their membership as one price but it turns out to be another after all the other charges are included. If Amazon chooses to follow this practice I choose to discontinue my membership.
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Review
#798127 Review #798127 is a subjective opinion of poster.
Service
Amazon Membership
Cons
  • Hidden charges in membership renewal
Reason of review
membership renewal charge

Amazon Prime Membership charge

5.0
Details
This week I received a call from my wife on Weds 01/27 that there was a 99 dollar charge from Amazon on our checking account. I called Amazon, explained that I did not order nor did I want Amazon Prime. They were very nice and apologetic and refunded my 99 dollar charge and told me that they changed my account so things like that will never happen again. I go to the bank Friday 01/29 and was told that yes the money was refunded but I had a 36 dollar overdraft fee. Today I call Amazon again and explain that I had a overdraft fee. They asked how much, I told them 36 dollars, they asked me to hold and after a few minutes they once again apologized and said that the 36 dollars would be refunded. I asked them for a fax number so I could send them something from the back showing the overdraft fee and they said "no need, it is already on the way. Once again , we apologize and we appreciate your business. Is there anything else we can do for you???" That , my pissed off consumers is customer service. That got me thinking, did Amazon have a previously have a tougher policy on refunds, or do a lot of people just get on a website and *** and complain instead of picking up a phone and getting it resolved. The way Amazon handled the situation made me happy to do business with them.
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1 comment
Anonymous
#1129738

How long did it take for the overdraft redound?

Review
#781139 Review #781139 is a subjective opinion of poster.
Service
Amazon Membership
Pros
  • Pricing
  • Selection and the customer service
Reason of review
Good customer service