Product: Amazon Membership Clear all filters (44 of 44 reviews match)
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Amazon - I have problem about charging kids high membership charges for the prime and charging them twice in one month.

My son was charged for a membership twice in the same month and he is under sixteen. That I do have a problem with.
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Review
#1597999 Review #1597999 is a subjective opinion of poster.
Service
Amazon Membership
July 13 2019, I have finally ended my membership with Amazon! Is anyone running their logistics division? Whenever an expensive is supposed to be delivered it gets "lost". Except after going through 5 different customer service reps who repeat the same B.S. and asking...
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Review
#1586674 Review #1586674 is a subjective opinion of poster.
Service
Amazon Membership
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
In September 2018, my fingerprint was no longer recognized my my Amazon app on my iphone. I tried logging in with my e-mail and password and was told it was incorrect. I tried to reset my password and never got the link in my e-mail. I e-mailed customer service several...
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Review
#1453669 Review #1453669 is a subjective opinion of poster.
Service
Amazon Membership
Cons
  • Being charged for services i could not access
Reason of review
Charged for services I could not access, Amazon refused to help me recover my account
Loss
$150
Preferred solution
Full refund
I also have been banned forever from Amazon as of last week. I was always being emailed to please give feedback. I called customer service & talked to a woman so nice & she told me it was because I sent a pair of shoes back. So if something doesn't fit & you send one...
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2 comments
Anonymous
#1639252

Sue 'em

Review
#1444310 Review #1444310 is a subjective opinion of poster.
Service
Amazon Membership
Reason of review
banned from giving feedback
Loss
$38
Preferred solution
Let the company propose a solution
Before Amazon Prime, I would purchase items on Amazon, get free shipping, and receive the items sometimes the next day. Never more than three days. I live in NY. NJ and CT has Amazon locations that I've received my items from. Prime offers the same service I used to...
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Review
#1327682 Review #1327682 is a subjective opinion of poster.
Service
Amazon Membership
Reason of review
Poor customer service
Loss
$1000
Preferred solution
End holding up shipping items to acquire Prime Members

Amazon - Terrible

1.4
Details
I never aware that they charge me prime memership fee . When i checked out for 2-3 shipping. So they charge me memership fee. Ridiculous. Now i find out called them to cancel and refund my membership fee. They refused to refund me. This company is scram. Stolen money from everybody who like me.
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Review
#1253813 Review #1253813 is a subjective opinion of poster.
Service
Amazon Membership
Reason of review
Return, Exchange or Cancellation Policy
3.1
Details
So yesterday March 26 i called and talk to a rep and explain to her i called amazon last week about this rate and she told be that i needed to give my information to customer service and will make the rate change when current when current expires. And i would also...
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Review
#1220220 Review #1220220 is a subjective opinion of poster.
Service
Amazon Membership
Reason of review
Poor customer service
I was charged for my membership that I did not agree to.what the *** is wrong with you people. what right do you have charging my credit card without my consent. I got my bill and I didn't know what it was for, how dare you charge my account for something I did not...
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Review
#1199186 Review #1199186 is a subjective opinion of poster.
Service
Amazon Membership
Cons
  • You cannot charge me for something i did not order
  • Fact you try to sell something you dont have
  • Do not like customer service r shipping
Reason of review
Problems with payment

Amazon - What customer service???

3.5
Details
I have been dealing with Amazon and Chase bank to cancel my membership, I even have letters saying it was cancelled and refunded dating a month ago. Yet again another bill with interest and late fees on something that I have dealt with twice before. Shame on Amazon for even dealing with Chase, they are a hot mess.
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Review
#1069419 Review #1069419 is a subjective opinion of poster.
Service
Amazon Membership
Reason of review
Return, Exchange or Cancellation Policy

What happened to Amazon

Something has happened lately to Amazon. For years I heard from friends and family about Amazon's amazing customer service, the myriad of amazing products & expedited shipping. I signed up in Dec for ALL of my Christmas presents and EVERY SINGLE Amazon transaction has been a nightmare. Not received, companies that no longer operate, 2 day shipping is more like 5-7 days, drivers are awful in their lies of multiple attempts - yet no one is seen on any of our 6 home cameras having made any attempts to even drive by the house & God forbid don't try to make a return...... Any returns made (once you are done arguing with them about it 1st) they don't apply back to my Amazon card to which I made the original purchase but instead I racked up a credit of almost $200. (For the record, 1 credit actually went back to my card without asking for that type of refund - all others, they chose for me) The customer service reps are ill equipped to make any decisions, the hold button or mute button seems to be the way of their service and that is if you can understand what the person is saying. After accruing my nearly $200 credit, somehow, they 'couldn't' take the membership dues from the credit and they were still charged to my Amazon card.. I have given them several opportunities to prove it was a fluke as I believe companies all have employees that have bad days, they are human, but after the last 20+ contact attempts via chat, email and phone, unless every single employee is having a bad life, there is no excuse for the poor service for a place you have to pay for.. They should be giving away prime memberships.. If you haven't already signed up for a prime membership - DON'T DO IT!!!! (Not even the free trial)
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Review
#1067630 Review #1067630 is a subjective opinion of poster.
Service
Amazon Membership
Reason of review
just about all of the above