Amazon Membership Reviews and Complaints
(44 of 44 reviews match)
Latest review first
Everything started on december 25th. I ordered a galaxy note 10.1 from amazon and decided it was time to get amazon prime since I usually order quite frecuently from amazon. So I got the 2 day shipping since I'm moving to florida (currently in CA) tomorrow. Short story: package hasn't arrived yet and the support people gave me an extra month of amazon prime and they shipped the package again yesterday for overnight (or at least that is what the guy sais) but site says it will be delivered by january 2nd. Great solution amazon! I won't be here by then! So obviously i'm not interested on extending my amazon prime membership since it sucks and I'm gonna have to look for the *** thing in florida after I finish moving which sucks couse I really wanted it before.
Amazon - 2 day delivery...BALONEY!!!
I have been an Amazon Prime member for many years. My paid membership entitles me to 2 day delivery. TO MY DOOR. Up until recently I have been very happy with Amazon. Now they are delivering most of my packages via FedEx Smart Post, which means the items are delivered to the post office, not my home. The problem is I do not have US Mail delivery to my home. Therefore when Amazon sends items via FedEx Smart Post, this adds an average of 2 to 4 additional days to the delivery time, because the post office doesn't know what to do with it since I don't have US Mail delivery to my home. This also means I have to drive 10 miles one way to the post office to pick up my package. I have complained. Even though they could ship my packages via UPS or the normal Fed Ex services as they did in the past, they refuse to help me. Their attitude is "tough cookies" basically. After that, I asked in my email correspondence to speak with a supervisor or manager, and was told the matter was finished. How is this decent customer service?
Amazon.com Swindles Disabled Vet-Author Out of Book Sales Profits
Amazon.com Swindles Disabled Veteran-Author Out of Book Sales Profits Let this be a warning to all who would do business with the corporate giant, Amazon.com. I don't want to have to fight this battle. God knows, I've had enough of them – serving as a helicopter ambulance pilot in Vietnam; playing a part in exposing a corrupt state prison system as a young counselor, and more minor battles against injustice than I can remember. I'm tired, and have not been well. But this is plain, *** wrong, what Amazon.com did to me – and apparently as well to other vendors on their site. They will not get away with my deserved profit. Since 2002, under the Amazon Advantage program on their site, I have been selling a book I wrote and published. Because I had no money to promote the book, I settled for the less-than-customary percentage in exchange for a chance to get it out there on Amazon.com. Nine years later, in the process of requesting profits from my account that I have never requested over the years, I had a shocking discovery. Instead of a balance of over a couple hundred dollars, that I expected, I was informed that I have a negative account balance of $151.19! How could this be? Without funds to promote it, the book was always a slow seller, but I had lost track of the times I had received orders from Amazon.com, always for only one or two books at a time, but the modest sales had built up over the years. I shall not go into detail about the hellish exchange of messages I endured with this company, trying to get the information about my account. Beyond farming out support to other countries, they apparently train their representatives to a high degree in the skills of deflection and obfuscation, I think designed to wear a person out and make him or her give up their pursuit of answers – or, for that matter, collecting a profit. After three days of exchanges, I finally had my answers. The money in my account – my profits for sales on the Amazon.com site – was gone . . . more than gone. I was informed in the email (they refused to communicate by phone) that the negative balance would have to be resolved by enough sales to result in a positive balance before I could expect to receive any payments. (Duh!) A casual ledger provided a breakdown of "fees" charged yearly for "membership" – deducted from my account. Their "fees" had outpaced my profits. Shocked, I wracked my brain for recollection of previous communications with the Amazon.com Advantage Program. I remembered no membership fees when I first signed up in 2002. I remembered problems trying to receive payment early on, because Amazon wanted a significant minimum balance to build up before they would disburse payments – seems they didn't want the overhead of processing frequent checks. Also, there would be a $35 processing fee, per payment check, unless I gave my bank information for direct transfer. Somewhere along the line, over the years, I remember getting something in an email about a membership fee. I take full responsibility for my part in any miscommunication – but Amazon's designs and strategies of non-communication and obfuscation lie at the heart of how they wound up with all of the profits for the sale of my book – theirs and mine. I expected to be billed for their "membership fee". I didn't expect it to be a yearly fee; the site was already set up, so lack of contact about billing was of no concern. At least, in a business relationship, I expected regular communication and a yearly statement on my account. Amazon Advantage does none of this. They do communicate with an urgent email when ordering a book. That's the only predictable communication. I lost track of the times I rearranged my schedule to invoice, process, pack and deliver to the post office the one or two books ordered to meet Amazon's deadline. Over the course of nine years. How could it be that Amazon.com set it up to take all the profits? Days earlier, that thought was furthest from my mind when I tried to contact Amazon through my Amazon Advantage account. I thought the money was there. I thought I would arrange to have my book published in a Kindle version to promote sales. My primary income is now my VA disability check and Social Security. Facing financial hardship in the family, in these times, I thought a Kindle version of my book would provide additional income to tie us over – partly because it would stimulate sales of hard copies. So, I intended to try to purchase a Kindle with funds from my Advantage account, learn the device, and arrange for a Kindle version of my book. Nowhere on Amazon.com – not even with a search – could I find a link to the Amazon Advantage program. After a general email inquiry, during which I had to reset my password, I was able to access my empty account. I believe Amazon.com used its sophisticated technological and communication skills to essentially embezzle the money in my account. I admit, I could have been more aggressive about following up on my account. I was too trusting. Like many others in the Amazon Advantage program, I am not a businessman first – but rather a writer and retired counselor, and Amazon took advantage of that. I trusted Amazon.com to be ethical and fair. Back when I was unable to secure payment for my initial profits from Amazon.com, I had turned my attention to other things. It was like having money in the bank, having a small account, where profits were slowly growing with each occasional order. Over those years, I sought what looked like more lucrative financial pursuits. Illnesses came with my disability, and a bad car accident. But there was always the book. Earlier this week, I had a plan to promote that book. I would use the funds in my account to pursue the Kindle route, but they weren't there. Amazon.com, in a master-stroke of corporate greed, had acquired all the profits from my book – a book for which we second-mortgaged the house to publish. Granville Angell Further Clarification in Response to Amazon.com (which has been ignored) Mr. Aly, I have no idea whether or not you are even receiving my reply. Once again, Amazon restricts dialogue. You don't seem to have any idea that the way your company went about depleting my account is my major issue. Therefore, let me try to clarify my perceptions here. I am wondering if my narrative had the clarity I was attempting to develop. The pivotal point here is that Amazon.com did not communicate with me, except to order books: no yearly statement, indicating balance, a fee deducted yearly, nothing like that. Further, neither is there a link to get into the Amazon Advantage program on your site, and a search for the program does not yield the Amazon Advantage sub site. So I had to send email to discover the links in order to access my account. I believe Amazon structured it this way to discourage routine account checks by Advantage vendors. Yes, I could have retained link information on my computer (I did), but I changed computers and had a drive crash. And, when one is not getting much activity in a business venture, one is inclined to direct attention to more promising pursuits. This should not be a signal for Amazon to change their contract, add a yearly fee regarding membership and start deducting from vendors' accounts! I do remember an email from Amazon, well AFTER I signed up, indicating an intent to charge the membership fee. At the time I was expecting enough book sales to offset additional overhead partnering with Amazon. But, out of sight, out of mind - especially since I was expecting billing. Had Amazon sent me a statement, indicating deduction from my account, I would have been able to make a determination of whether it was worth it to continue with them or cut my losses. Rather, your company continued to deplete my account to a significant negative balance, without even notifying me! People like me, who are not savvy businesspeople, and who usually have other pursuits in the fire are especially vulnerable to stealth strategies like Amazon's. It may not be illegal, but it sure as *** is unethical! How can Amazon justify taking all of the profits from the sale of my book, under any circumstances? Under the present arrangement dictated by YOUR post-contract terms, I have to sell many more books through Amazon before even breaking even. And, if I cannot increase book sales because I cannot cycle profits back into financing further promotion, I have essentially become a slave to this Amazon rat race. At Amazon's beck and call, one one-book order at a time, I have to drop what I'm doing and deliver the goods at considerable cost to me! I call this corporate feudalism – and I'm the serf here. BTW, I did file a complaint with the Better Business Bureau, as well as begin circulating accounts of my experience on the Net. Another thing, I did not mean to imply that Amazon is out to swindle disabled vets. I think your Amazon Advantage program (an ironic play on words) is designed to swindle anybody who vends their books with them. That I happen to be a disabled vet, with limited resources, is a more salient point to the kind of collateral damage your policies inflict on people. So, this all started because I wanted to purchase a Kindle out of my account, learn the ropes and further promote my book through publishing for Kindle. Amazon's actions have crippled all of that! Tell Jeff Bezos that he has ruined the plans of this old vet through the greed of his company, though I bet he is nowhere to be found, celebrating a holiday of which he probably has no clue of its meaning. I have been a faithful Amazon customer from the beginning, but not anymore. Granville Angell
Amazon - Sly business practices and spying
Amazon renews your credit card information every year on the assumption you want 2-day shipping. If you click the 1-click button they charge you for 2-day shipping (something I couldn't cancel even after < 2 hours, even though the items had not yet shipped). Amazon has a terrible habit of spying on your reading habits. It is an insult to discerning readers that Amazon feels it necessary to make recommendations along the same lines (other books by same author or similar titles written by someone else). Readers know what they want. I feel they should: (a) Ask you every year if you want to renew the $70 membership in the 2-day shipping club, instead of charging your credit card without consent (b) Be clear and upfront about the 1-Click deal (c)Stop spying on our reading habits. It's unAmerican and downright eerie. I have had good experiences with Amazon, by and large, but am now turned off. Back to the library and bookstore for me!
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Amazon? What happened? What can we help you with?