Los Angeles, California
2 comments
Not resolved

I am a busy mother of six-year-old twins.I intended to purchase three Amazon Gift Cards for $60 each for three upcoming children's birthday parties.

I wrongly purchased three Amazon Instant Video Gift Cards for $60 each instead. They were purchased at Ralph's Supermarket in Agoura Hills on Saturday, April 16th at noon. I caught this mistake within 15 minutes of purchase and contacted Amazon.com's customer service. I was told to return the Instant Video Gift Cards to Ralph's where they were purchased.

Ralph's store manager refused to refund my money saying that the cards were now activated and that all sales of gift cards are final. I then contacted Amazon.com to explain that Ralph's refused to refund my purchase. The cards are unused and I have the PIN numbers on the back of each card. I asked if these Amazon Instant Video Gift Cards could be cancelled and then exchanged for regular Amazon Gift Cards, or for a credit to my Amazon.com account.

I was told that they would "check" and respond within 48 hours. I received an email from Amazon.com's customer service (on Sunday, April 17th) stating that nothing could be done since the Amazon Instant Video Gift Cards were not purchased directly from Amazon.com. I then called Amazon.com's customer service this morning, Monday, April 18th, and asked to speak with a manager. I calmly and politely explained my situation.

The manager stated that I needed to go back to Ralph's. He hung up on me after saying "there is nothing we can do." This is unfair, as this is an Amazon.com product. I have not used the product (i.e., 3 Amazon Instant Video Gift Cards) and would like to return or exchange it. Nether Ralph's nor Amazon.com will honor a refund, return, or exchange.

I have always been so happy with Amazon's service and am very surprised by this situation.Please help me and thank you for your time!

Review about: Amazon Instant Video Gift Card.

Review #831889 is a subjective opinion of a user.

PRODUCT OR SERVICE Amazon Gift Card
Reason of Review / Monetary Loss Order processing issue / Not specified
Preferred solution Not specified

Had an Experience with Amazon?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1159886

I may be mistaken, but I believe if you add them to your account they add to the normal Amazon gift card balance.

Anonymous
#1150247

I dont know what planet you are from but gift cards are NEVER refundable.In the 15 minutes it took to realize your mistake, how is the store not to know that you didn't go out to your car and make a $60 purchase on Amazon Video before trying to return/exchange the cards?

You should have been more careful in your selection as it is your fault you now have buyers remorse.

Why not just give the Instant Video Cards to the kids as their gifts - they will surely enjoy the movies they will get to watch.Stop making a big to-do and blaming others for your mistake.

You May Also Like

Amazon Jarrah Honey Review Amazon "Don't order from this AMAZON SELLER! AMAZON WON'T REMOVE THIS BAD SELLER, NOR LET BUYERS RATE THIS BAD SELLER AND WARN OTHER AMAZON BUYERS ABOUT THIS BAD SELLER. I ordered..." Read more Amazon - ANGRY RIPPED OFF SENIOR CITIZEN Amazon "TO ROCKMOUNTAIN BOOKS AND AMAZON AS A SENIOR CITIZEN ON VERY LIMITED INCOME FROM NOW ON ALL OF MY CORRESPONSE WILL BE THROUGH THE AMAZON SITE. I TRIED TO SETTLE..." Read more Very disappointed in Amazon - service going downhill FAST Amazon "To anyone who has not yet signed up for or been pushed into Amazon Prime by Amazon itself, DON'T DO IT! Delivery is unreliable - over the last month more..." Read more Over 3 weeks to get refund on amazon gift card Amazon "just utterly disappointing. 10year customer, $20,000 spent over last 4-5 years. My return was received by you on 3-20-17 in the late PM. It was all sent in ONE box..." Read more Green Dot Corporation - PayPal refunded money,gave me print showing they did . Green don't won't refund money Green Dot Corporation "Green dot says money wasn't refunded.refuse to allow me to speak to a live person..Green dot and it's employees are nothing more that common thieves.ill include as of PayPal mail..." Read more OfferUp protects scammers Offerup "Got scammed out of $200 by fellow OFFER UP user in downtown Indy for what was supposed to be a new Haier Portable AC (never used/new and working - see..." Read more Viribright LED Light bulb must be used less then 3 hours day to guarante 3 year warranty Viribright "On the Viribright website it says:" Viribright’s LEDs are specially engineered and tested to last an astounding 25,000 hours. When operated 3 hours a day the Viribright LED can last..." Read more Petco - Paid 2-day shipping and haven't received order 4 days later Petco "I ordered canned cat food and paid for 2-day shipping. I received an email it shipped on 4/24/2017. I called on 4/28 because I had not received it. I told..." Read more