The following is the Kafkaesque conversation I had with amazon on line after I ordered two gift certificates which were not delivered. I did not realise that I had ordered print outs and they were never sent. When I didn find out - I was not able to change them so that...
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4 comments
Anonymous
#701671

Sessa, your not a someone who should be calling out another, as after reading a couple of your postings your a real loose cannon. Someone who comes to the site repeatedly yet has nothing constructive to offer.

If your a representation of what a customer gets when they contact Amazon.com site small wonder of all the complaints. Pathetic.

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ID
#416719 Review #416719 is a subjective opinion of poster.
Product
Amazon Gift Card
Loss
$80

Amazon Enable Others to Use Your Credit Card

I bought a Kindle Reader from Amazon as a gift for someone. Amazon fraudulently then provide the recipient with the option to use my credit card to buy goods from the Amazon Store. On this occasion it was e-books In summary Amazon are fraudulently enabling other people to buy stuff with your credit card. Your credit card details are stored with Amazon on their systems and the person making the purchase is not asked to verify any details about the card. In fact the purchasor does not even need to know the credit card details to buy products! Be aware of this especially when buying an electronic device from Amazon which is intended as a gift for someone else!! Just imagine what financial loss you could incur if the product was delivered to a wrong address
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1 comment
Anonymous
#653579

When purchasing a Kindle from Amazon, it does give an option to mark as a "Gift" during check out so that the Kindle is not registered to you, the buyer.

You also have the ability to un-register any Kindle from your Amazon account in "Your Account" then "Manage My Kindle". So, if your Kindle did not show up/you meant it to be a gift, you could un-register it from your end.

If there were any unauthorized purchases made on the Kindle, contact Amazon Customer Support. They are very helpful and understanding. They can also un register the Kindle from your account as well as talk about the options if refunding is available.

ID
#408880 Review #408880 is a subjective opinion of poster.
Product
Amazon Gift Card

Amazon - Postage - Order No. 204-0119126-8632332?

The above product was delivered with normal packaging after I had paid for gift wrapped PLUS a card - both were not received after I had specifically paid for it!!! I am thoroughly disgusted and upset as I live overseas and wanted my daughter on her birthday to receive a specially wrapped gift which did not happen. This has left me extremely depressed, annoyed and frustrated. How can you get away with this?????? Something needs to be done about it WHAT HAVE I PAID EXTRA FOR???????????? Kindly reimburse my account forthwith and be assured I shall NEVER trade with Amazon again!!!!!!!!!!!! Yours, a VERY angry customer
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1 comment
Sara L
#625859

If you're extremely depressed because your gift wasn't wrapped then I think you have bigger problems. Give me a break.

Don't worry, we'll reimburse you promptly. (oh wait, THIS ISN'T FREAKING AMAZON!!!) :roll :roll

ID
#394216 Review #394216 is a subjective opinion of poster.
Product
Amazon Gift Card
Loss
$10

Amazon - Gift Card RIP OFF!!

Tried to use gift card on site, had customer NON-service assist - hit with "pre-authorization" charges that were initially removed when card could not be processed. For 5 days, still has not be refunded. Customer NON-service said it takes 7-10 days for them to refund....then told me I need to call the issuer to refund it, that "we don't do that." Several run ins now with HORRIBLE customer service - leave you on hold for heaven knows how long, without resolution. Cancelling account now. Will use any other resource before using them ever again. Ridiculous and end result is run around. "VALUE OF LOSS - MY TIME that I won't get back!"
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1 comment
Sara L
#604990

What a bunch of *** Amazon has some of the best customer service around, and yes, when you use a credit/debit card you get pending charges!! Don't use financial products if the policies are too complicated for you to understand!!

ID
#382304 Review #382304 is a subjective opinion of poster.
Location
Houston, Texas
Product
Amazon Gift Card
Loss
$500

Inconsiderate Amazon seller and no response

I ordered an item as a Christmas gift, which was actually given on Dec 28th, as we traveled to the recipient's home after Christmas Day. We didn't arrive home until after Jan 2, the deadline from the Amazon seller (ebusiness). My first request to return the item, which was around Jan 8 (I didn't then know about their deadline) went unanswered. I tried again and was told it wasn't returnable. So 3 things: 1) January 2 is an inconsiderate deadline.2) There's no excuse for not responding to a customer, and 3) it is nearly impossible to contact Amazon with a complains such as this. The menu of options doesn't address it as an option. What is, I suppose meant to make contacting them easy, is a lesson in frustration. Less business - far less - for Amazon from me, and none for ebusiness.
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ID
#381725 Review #381725 is a subjective opinion of poster.
Location
Chicago, Illinois
Product
Amazon Gift Card
Loss
$40

AMAZON STOLE MY MONEY

My amazon account had a $100 gift card balance on it. I placed an order with my credit card on Amazon and received a message that my account is on-hold until I fax in a credit card statement with my name and billing address on it. I was told my account would be restored once I fax these documents. Not only has my account no been restored but each time I fax in the required documents I receive a message that I did not fax in the documents they need, no explanation to what is missing from them and no help at all from customer support! I have reviewed the documents I sent several times and confirmed they do contain the information they asked from me.
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ID
#381486 Review #381486 is a subjective opinion of poster.
Location
Tel Aviv, Tel Aviv
Product
Amazon Gift Card
Loss
$100

AMAZON HOLDING CREDIT CARD INFORMATION, GIFTCARD, AND PROMOTIONAL FEES IN LIEU OF OUT OF STOCK MERCH

In December 2012, I purchased a game console from a trade in of text books in which I received a gift card. Found out 10 0f 13 books was received. Asked amazon about the 3 missing books. "You are responsible for the books". Compalined to customer service, and was given promotional credit for missing books. OK. Used gift card, promotional credit, and credit card to purchase console. Found out that game console is temporary out of stock (Over 14 days). Told that I could cancel, and order from other sellers. 1/5/13 and item is still out of stock. Why ask consumers to purchase items out of stock? why tell consumers that their credit card will not be charged until item is shipped? Oh! I forgot. consumer can not use promotional credit to buy items from other sellers who charge extra for shipping. Drum roll! Answer to each question above is simply frAud with a capital A(mazon). Please take a moment to contact the Attoney General in your state. DO NOT PURCHASE ANYTHING FROM THIS COMPANY. Amanzon must be stopped. Reminds me of Shame Stop, if you follow my aim.
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ID
#372897 Review #372897 is a subjective opinion of poster.
Product
Amazon Gift Card
Loss
$80

Amazon gift cards still want info irrelevant to card

Seems they want your credit card numbers and address. Stating it's to prove you are from the United States. I do not want to give them My credit card number at all, and they will not refund my money from the gift card. I can't find where it states buying a gift card requires giving them your credit card number in the policy, nor do they state they require credit card to use gift card to purchase downloadable pc games. When I state I don't want to use my credit card online at all, that's why I bought a gift card in the first place. They say it's required and will not refund gift cards. So what is the pupose of gift cards?
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ID
#331942 Review #331942 is a subjective opinion of poster.
Location
Greenville, South Carolina
Product
Amazon Gift Card
Loss
$25

Amazon Lies

I bought a ice tea maker labeled as new. I got it in the actual box (no secondary box with padding) which was dented and destroyed (this was bought as a gift). When this was opened it was 100% clear it was a used tea maker (GROSS). And to boot it did not work. They are not responding to me nor making any effort to make this right! At this time I am extremely frustrated and plan to contact amex to dispute the charges as well as post a complaint with the BBB this is completely unacceptable. I hope they go out of buisness
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2 comments
Anonymous
#561870

Actually as a former employee of Amazon I can confirm they DO in fact send out out merchandise that was already marked as deffective. It was so frustrating working there and KNOWING you weren't doing right by the customer. WHen I finally complained I was fired like everyone else

Anonymous
#512446

Did you happen to call their customer service department? From the sounds of it, you may have purchased this from a third party seller.

If that's the case, they do have a process that protects you.

I'd give them a call before coming to the interwebs and ranting about it.

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ID
#331217 Review #331217 is a subjective opinion of poster.
Location
Peoria, Arizona
Product
Amazon Gift Card
Hi ALL, have you been on this endless loop with Amazon ? I tried to purchase a gift card and got an Address-verification email (email number 1) from Amazon and my account was locked. I confirmed my visa debit details in a reply email as requested. After a day or so...
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2 comments
Anonymous
#545265

Yea... I'm going through the same thing right now lol... got the account locked and prompted to fax in a credit card billing statement - however, I'm using a debit card, it pulls any purchase right off my bank account, so I make a futile attempt to send in my account statement (with ALL the parameters they asked for and explanatory notes), after waiting half an aeon I get the same mail as before "DERP send us CC billing statement HERP" - I mail back and tell them this is what I can offer - they reply with the same *** copypasta "DURR send us billing statement"

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ID
#298420 Review #298420 is a subjective opinion of poster.
Location
Dallas, Texas
Product
Amazon Gift Card

Can't buy Amazon.com gift card with Amazon.com Visa

You are now connected to Manisha from Amazon.com. Me:Merry Christmas. I am trying to purchase an amazon.com gift card with my amazon.com visa card and the checkout process is requesting that I select Amazon.com Visa for a payment method. That payment method is not listed in my choices.10:04:19 AM Me:The only 2 choices available are "Credit or Debit" and "Amazon.com Store Card". I've tried entering my number in both options, but I receive an error stating that I did not select the right type of payment.10:04:19 AM Me:Please provide feedback that it is incredibly frustrating and totally absurd to not be able to purchase something on Amazon.com with an Amazon.com credit card. The technical controls put in place here do nothing for security or fraud prevention and the last thing a business should do is make it hard for customers to give them money.10:04:19 AM Me:If you've got a fix to circumvent the issue, I'd love to know it.10:04:19 AM Me:Thank you!10:04:19 AM Me:Michael10:04:19 AM Manisha:Hello, my name is Manisha. I'll be happy to help you today. 10:04:23 AM Me:Thanks, Manisha. 10:04:42 AM Manisha:Let me check.10:05:10 AM Manisha:Can you please tell do you want to send the gift card via e-mail, mail which procedure you are selecting?10:05:56 AM Me:via email.10:06:26 AM Me:great question!10:06:36 AM Manisha:Thank you. Let me check.10:07:12 AM Manisha:I would like to inform you that there is no need to select the amazon.com visa card separately, you just need to put the credit card number, card holder's name & expiration date & click on continue & your order will good to go.10:11:25 AM Me:As stated above, I keep getting an error when I do. 10:12:10 AM Me:"The credit card number did not match the card type that you selected. Please check the credit card number and select the proper credit card type from the dropdown menu.10:12:59 AM Me:"10:12:59 AM Manisha:Michael then in this case I request you to give us a call at 1-866-216-1072 & we'll add the credit card for you.10:13:27 AM Me:Thanks for the advice, but I will not. It's too much trouble, so I will go somewhere else. Please provide this feedback that when you make it too difficult to do business, you lose money. Especially with an Amazon.com Visa card. Ridiculous. Thanks for your help, Manisha.10:15:17 AM Manisha:I am sorry for the inconvenience you've faced. You're welcome. Thanks for visiting Amazon.com. Have a nice day.10:16:04 AM Manisha from Amazon.com is OnlineSecure Connection.
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1 comment
Anonymous
#397197

There is an Amazon VISA and an Amazon Store card, I think you got the 2 confused. I buy gift certificates with my Amazon VISA a LOT but I don't select Amazon store card to use it. HTH

ID
#283925 Review #283925 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Product
Amazon Gift Card

Amazon closed my account and steal my money

Hello I have 250 $ in my gift cards account at amazon, and I made order for mobile Nokia , and sent them prepaid card details to use it in my method payment, but they closed my account with no reason and steal my money, I sent many emails but there is no answer, I don't know what I should do? I can't believe that they are diffidently thieves , I used to buy from many websites , and it is my first time to face this problem . can any one help me please? How can I get my money back? Thanks
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4 comments
Anonymous
#395648

I used to be a seller on amazon.co.uk. Because I got too many customers complaining about one product, that amazon failed to describe properly.

Amazon suspended my account and took over 3000 GBP!! I should receive my money back in 90 days, which is *** lot of a time.

Think again if you want to sell something on amazon.

Very risky business and amazon do not care if customer left you negative feedback because postman left parcel outside his house.

Anonymous
#388957

I have just had the same exact thing happen to me and they will not give me any excuse except that the gift card was invalid, which is wasn't. That is all they keep telling me.

They are a huge rip off and I will NEVER order from them again. The relative that gave me the gift card is extremely mad and cannot even get his money back from the gift card now.

Anonymous
#377608

:cry

Anonymous
#366490

they stole mines to

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ID
#270906 Review #270906 is a subjective opinion of poster.
Location
Cairo, Al Qahirah
Product
Amazon Gift Card
Loss
$252
I was given a couple hundred dollars in gift cards for Amazon.com. I went in to make my purchase and Amazon refused to accept their own gift cards for the items I was was attempting to purchase. If they are not going to accept their own gift cards on items it should...
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5 comments
Anonymous
#583252

I recently also bought gift vouchers and cashed them in to make purchases. The numbers were all accepted as were the purchase orders, but later all trace disappeared and I never received anything.

Contacting Amazon.com on this was a nightmare. I probably need to drive myself to India or Bangladesh into that call center to solve the problem.

One thing is certain, I will never buy on amazon again and recommended to my friends and acquaintances not to do so either.

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ID
#267873 Review #267873 is a subjective opinion of poster.
Location
Danbury, Connecticut
Product
Amazon Gift Card

Amazon Refund Nightmare

Well, I have shopped with Amazon for years and was one customer who spent a lot of money with them. I did most of my Christmas shopping thru them as well as gifts all year round. I never had a problem with them until now and did it turn out to be some mess!!!! I ordered a camera from them on Dec 8th. I received it on Dec 12th and realized I ordered the wrong camera. I called Amazon and Mary was the person on the other end. I explained to her I ordered the wrong camera, that the mistake was mine and can I return it ASAP so I could re-order the correct one.. SHe assured me I could and sent an UPS shipping label to me. I then explained to her that I wanted to place an order for the correct camera and get it in time for xmas but that I would need the refund credited back to me before I could do that. Needless to say, credits go much much slower than the debits!!! I asked if there was anyway she could expedite things for me. She advised me to get that return camera back out to her as soon as I can. A little while later I get an email from Mary saying: Due to the circumstances surrounding your order, I have made a one- time exception to our standard policy. For an advance refund. I thought that was a great gesture on their part and I was praising Amazon!!!!! Indeed on 12/13 I went to the site and found under that purchase: refund settled; amount of $216.31 (minus shipping) refunded back to bank account and they sent me an email to confirm. I waited a day and then re-ordered the correct camera thinking that the deposit from them would should be back in my account before they took the new amount out. On Dec 17th I get a notice from my bank that I have an overdraft and I find out that Amazon never deposited the money back into my account. SO on the 17th I placed my first call and got Miah and after going over everything she advises me to contact Telecheck. Now, this just did not seem right to me. I didnt pay with a check and I didnt like the feeling of being blown off by her. I call Telecheck and after a long waste of time I find out they cant help me. So I call Amazon AGAIN and now I get Mary!!!!! Now Mary seems very helpful and assures me with a speech that this is going to be settled, not to worry, she will take care of this for me. She advises me to fax my bank statement to her for verification of bank fees and showing no deposit yet from Amazon and also advises me to call my bank and check on their end as she felt they could be holding things up for some reason (huh?) Yeah, whatever. One other thing: she is forwarding an inquiry to their billing dept to find out where the money went. She follows up with an email confirming her advice to me and ends with saying I will hear from them in 1-2 days. I faxed my bank statement and also called my bank and the manager did a search of their records and just as I had suspected, they had received nothing from Amazon. I call back a third time that day and got Reena and just asked her to update my status with a note that my bank is not the one holding up the money. Well, I had received no communications whatsoever from Amazon and decided I was going to call on the 18th and see if someone could give me an update and see if anything is moving ahead here and making progress. Now I get a Ron who gives me that very same speech about being certain he could resolve this and leaving me all warm inside. I go over the whole story AGAIN and he then proceeds to put me on hold. He comes back on and tells me it's too bad I didnt get him from the beginning because he could have helped me then. Now, it's too late, everything is pending and everything right has been done on their part and there was nothing more to do. I was getting the blow-off!!!! Oh, he says, one last thing, he'll give me a $30 gift certificate for my troubles. He'll get that off to me right away. Well, thanks for that gesture. Dec 19th- no word from Amazon regarding anything, no money and no *** $30 gift certificate. Now they are just adding insult to injury!!!!! Dec 20th-called AGAIN got Angelo this time who gives me the very same exact speech but says it like he REALLY REALLY means it!!!! reiterates all the same things to me: sending an inquiry to billing and now he'll up that gift certificate to $60 because he's really really sorry about all this!!!! He makes arrangements to call me between 10 and 11 am the next day to tell me how the inquiry with billing goes. Well, by 11:30 the next morning after getting no phone call from my friend Angelo, I call and get Alvin who makes me go through the whole *** story AGAIN and he proceeds to give me that VERY SAME EXACT SPEECH and I realize now with horror that they are all just reading a speech off a piece of paper. I get a chill from this. I ask to escalate this now and pass me along to a supervisor. After making me hold for 45 minutes (!!!!!!). I'm pretty sure that I spent an easy 6 to 8 hours on the phone by now. Now I get Kirk the supervisor!!!! Now here's someone who should be able to get to the bottom of things. First I get that speech which she recites a few times during our conversation then makes me go over everything all over again!!! No one seems to pass on the info or read the notes that everyone tells me there are entering into the computer. Just wasting my time...... What do you think happened???? After much pleading with her to please give me my money back before Christmas as I could really use it, she implies several times that she's suspicious about my bank being the problem, she will forward this to billing (this is the third freaking time I heard this). I told her this was done twice before without results and why did she think I should expect results this time? She told me she has friends in billing and she will get to the bottom of this eventually. Essentially, the supervisor offered nothing more than all the other people I talked to, she really blew me off and didnt even comment on the missing gift certificates. She wasnt going to go there and made that perfectly clear. She also made it clear that I wasnt going to get this money by Christmas and she didnt know how long it would take. Basically, I have been given a royal run around by this big company who have wasted hours of my time, cost me bank fees, took my money and kept it and didnt keep one promise any of them made to me. I am disgusted big time with Amazon and will do everything I can to publicize my story and embarrass them!!!! Also, I paid with a credit card and am filing a complaint with them to recover my money as I dont think AMazon is ever going to give me back my money!!!!!
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ID
#109214 Review #109214 is a subjective opinion of poster.
Location
Newburgh, New York
Product
Amazon Gift Card