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Amazon - Beware of the Prime Billing Fraud

Amazon Prime initial trials turn into fraud and theft. I tried to purchase a membership for my son after the trial expired. I paid $99 for a year's membership for a Prime gift card. Amazon's system would not activate the card even though my payment was processed successfully. I called an *** at Amazon customer service who ended up having my card charged TWICE for services never rendered. I let Wells Fargo deal with it as outright theft and fraud, because the reps at Amazon said they could not correct THEIR error. STAY FAR AWAY FROM AMAZON!!! They are not accountable for their billing errors. I will never do business with those thieves again.
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Glasgow, Delaware
Product
Amazon Gift Card
#534617
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Amazon - Account credit ignored

Had account credit and gift card, checked both boxes to use for order this week. Account credit was not deducted at checkout,called rep and was informed that it would be credited 'at shipping' and 'don't worry, we do this all the time' and 'we know what we're doing'. Waited for shipping notice, received today. NOT CREDITED. Called, and was told Justyne credited it to my credit card, received email verification of same. Few minutes later, received notification email by Rey that after an order is shipped/closed, this is not possible; the email was written to blame me for all of the errors; "we're sorry YOU didn't... credit it before you checked out", etc.. Called again, spoke w/ sprvsr Daniel who first stated that he saw that, indeed, I had checked both boxes for those credits toward this order, and that therefore is was Amazon's error. Then stated that he couldn't put it on the order. Told him I received email that was credited to credit card, he said 'then it is' and just wait the few business days (which will be 1 more week) to see the credit. UNFORTUNATELY, they speak with forked tongues, because Rey's email was sent specifically to negate Justyne's, and they won't admit it, but successfully put me off for another week, and for which I now will have to file a formal complaint with the BBB and other regulatory agencies, and spend yet more valuable time and energy to fix what Amazon screwed up on despite multiple efforts by me to correct it both BEFORE and after the fact.
Product
Amazon Gift Card
#527436
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When my daughter rented a book from Amazon it was with an email that I no longer use for anything important. I didn't realize there was a rental book due. They charged my credit card $259, 3 times the cost of a used book. Amazon will not do anything after several...
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MattD78
MattD78

If the book isn't returned at the end of the 15 day extension, you'll be charged the purchase price (minus any rental fees and/or late charges you've already paid).Disputing t...

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Amazon Gift Card
#505365
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You are now connected to Vivek from Amazon.com Me:Failed to send a mother's day gift card to my mother Vivek:Hello, this is Vivek. I'll be happy to help you. Me:Order Placed: May 9, 2014 Amazon.com order number: 002-3247482-3875402 Order Total: $30.00 I'm quite upset,...
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Anonymous
Andrea

Me:your service stinkseven after realising that there's a screw upVivek:Thanks for waiting.I tried to cancel the order since the order si already processed, I'm unable to canc...

Product
Amazon Gift Card
#486969
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Last Christmas my wife got a $25 gift card from her daughter-in-law in Arizona, we live in Omaha, Ne. My wife has a Kindle and was going to use the gift card until it stated it was not valid. We called Amazon.com Customer Service and what a joke . They wanted us to...
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Anonymous
Anonymous

you need to have your daughter in law get involved. if she is a good customer of amazon they will correct this. I mean a person that orders weekly, some one that spends lots...

Product
Amazon Gift Card
#482013
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OK, I did not order last minute - I ordered 2 IN-STOCK items way back on 12-12 and 12-14. They were Christmas presents and per Amazon, were to arrive by 12-19-13. One arrived late, on 12-26....and the other one is still MIA, hung up in Forest Park IL per tracking...
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kthpetrie7
kthpetrie7

EXPECT ALL YOU WANT TO! Amazon simply just does not care, as long as you have given your money to Amazon. Amazon execs are laughing all the way to the bank!Are you STILL buyin...

Product
Amazon Gift Card
#467403
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Granted any company this big and amount of retail business is going to have complaints but mine is simple. Yet Jeff Bezos' Executive Team doesn't get (or refuses to get it). Went to Amazon to buy a $398 watch - last one in stock. Clicked on Purchase when Amazon -...
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Anonymous
happy customer

well lesson learnt, it shows always read the terms and conditions, surprising the amount of people who don t and then complain. I know this from experience having worked in a...

sessa
sessa

You can send me that $30, I'll be happy to take it and continue to shop at Amazon

Product
Amazon Gift Card
#458132
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The following is the Kafkaesque conversation I had with amazon on line after I ordered two gift certificates which were not delivered. I did not realise that I had ordered print outs and they were never sent. When I didn find out - I was not able to change them so that...
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Anonymous
TRC

Sessa, your not a someone who should be calling out another, as after reading a couple of your postings your a real loose cannon. Someone who comes to the site repeatedly yet ...

sessa
sessa

Holy ***. You are a rude, arrogant, jacka$$. Not Amazon's fault that YOU made a mistake! Unbelievable. Also, please explain to us what "swopping" means. :roll :roll

Product
Amazon Gift Card
#416719
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I bought a Kindle Reader from Amazon as a gift for someone. Amazon fraudulently then provide the recipient with the option to use my credit card to buy goods from the Amazon Store. On this occasion it was e-books In summary Amazon are fraudulently enabling other people...
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Anonymous
Amanda

When purchasing a Kindle from Amazon, it does give an option to mark as a "Gift" during check out so that the Kindle is not registered to you, the buyer. You also have the a...

Product
Amazon Gift Card
#408880
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The above product was delivered with normal packaging after I had paid for gift wrapped PLUS a card - both were not received after I had specifically paid for it!!! I am thoroughly disgusted and upset as I live overseas and wanted my daughter on her birthday to receive...
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sessa
sessa

If you're extremely depressed because your gift wasn't wrapped then I think you have bigger problems. Give me a break. Don't worry, we'll reimburse you promptly. (oh wait, ...

Product
Amazon Gift Card
#394216
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