Amazon Gift Card Reviews and Complaints
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Amazon - Executive Team doesn't get it
Update by user Dec 17, 2013
No change. Actually no response either. Didn't even get anything via drones.
Amazon still has this "virtual" $30 sitting somewhere but won't give it to the cusomter to use as a gift.
I sit here letting everyone know how incredibly *** Amazon is. A now-former avid Amazon buyer hasn't purchased anything in 30 days and will not in the future.
Godo customer relations Amazon!
Original review posted by user Nov 16, 2013Granted any company this big and amount of retail business is going to have complaints but mine is simple. Yet Jeff Bezos' Executive Team doesn't get (or refuses to get it). Went to Amazon to buy a $398 watch - last one in stock. Clicked on Purchase when Amazon - **Amazon did this** -generated a pop-up: Apply for an Amazon Credit Card and we'll take $30 off this purchase! Don't need another credit card but 30 bucks is 30 bucks, right? Wrong! Well I filled out the app and clicked Submit. I get a Amazon pop-up stating, "Our system is down right now." No $30 off. Well it was the last ("supposedly") watch of its type so I bought it for $398 thinking Amazon will contact me re: the app and give the $30. Nothing. Nada. Zilch. Zip. I had to contact Amazon. Sure enough I was right, Amazon's site was down right then and they want to make it good. They'll give me $30 credit. Now two months later I still don't see it on my statement. Not so fast, buster. Amazon: "We'll credit your Amazon account with $30." So now a month later I figure I'll use that $30 to buy a Christmas gift for someone who loves Amazon. Not so fast, buster #2. That is $30 promotional money. Promotional money? That means - and they literally fault me for NOT reading the Account Conditions when I bought the watch - I can't use promotional money to get a Gift Card. They totally dismiss my argument: If YOUR system had worked properly I would have paid $368 for the watch not $398 and had $30 CASH in my pocket – period. Amazon Executive Team, i.e., Bezos henchmen, refuse to answer, dismissing my argument and repeatedly tell me I should have read the Conditions Agreement. First and last time I deal with Amazon. Hopefully I'll be able to tell numerous people about this experience. That $30 "promotional money" will sit in Amazon's coffers forever.
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