Amazon - Charged for free trial

4.9
Details
I was charged a day early for a free trial that ended. I called customer service and waited only about 30 seconds for an agent. She then asked what was going on, so I explained I was charged a day early for a trial that ends tomorrow and that I didn't want to keep it. Very professionally, she did exactly what I needed; gave no fuss or excuses, and I was off the call within 5 minutes of dialing the number. I am super satisfied.

User's recommendation: Just speak up, they are an awesome company.

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ID
#2123891 Review #2123891 is a subjective opinion of poster.
Location
San Antonio, Texas
Service
Amazon Free Trial

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Verified Reviewer

Amazon - TAKEN MORE MONEY

Amazon - TAKEN MORE MONEY
Amazon - TAKEN MORE MONEY
Took More money than what they should from an order I did
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ID
#2103374 Review #2103374 is a subjective opinion of poster.
Service
Amazon Free Trial
Pros
  • I just would like to get my delivery or a refund
Cons
  • Website could be improved for access to customer service avenues
Loss
$64
Preferred solution
Price reduction

Amazon prime membership

I cancelled prime video membership during free trial but annual subscription of -999/=debited from my credit card N:*************4702. Please arrange for refund urgently. Regards.

User's recommendation: Good Company.

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ID
#2056678 Review #2056678 is a subjective opinion of poster.
Service
Amazon Free Trial
Preferred solution
Full refund

Amazon - Login

I have a log in and password yet everytime I log in I have to through receiving a one time log in code. Is this normal?
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ID
#1984317 Review #1984317 is a subjective opinion of poster.
Service
Amazon Free Trial
Preferred solution
Let the company propose a solution

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Verified Reviewer

Amazon - Disappointed free trail on Brown Sugar app, did not work.

1.3
Details
The free trial app Brown Sugar app on 6/6/20, didn't work for us at all. We are not able to get in the app at all. Try calling a couple of phone numbers and keep saying go online for trial cancellation, which we would like to have it remove off my credit card immediately. We are not paying for something we can't use.
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ID
#1976431 Review #1976431 is a subjective opinion of poster.
Location
Bridgeport, Connecticut
Service
Amazon Free Trial
Pros
  • Amazon product availability
Cons
  • Arbitrary canceling of my account and refusal to explain
Loss
$4
Preferred solution
Full refund

Amazon - Need a refund

I need a refund for my amazon prime account Ive been trying to get ahold of someone for weeks. The money was taken out of my account today. I havent even been using the account which is why Ive been trying to get it canceled. I cant even afford to live right now let alone pay a bill Ive been trying to get off of. Please help me! Please contact me by my phone number (936)239-3989 or my email kaitlin.michelle2019@icloud.com
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ID
#1967880 Review #1967880 is a subjective opinion of poster.
Service
Amazon Free Trial
Preferred solution
Full refund

Amazon Prime Account

You guys charged me for Amazon Prime and it said a free 30 days and then I would be charged monthly. I just want my 12.99 back and to be charged at the correct time which is next month I just signed up this morning.
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ID
#1923792 Review #1923792 is a subjective opinion of poster.
Service
Amazon Free Trial
Loss
$13
Preferred solution
A refund for amazon prime 12.99 I’m supposed to get a free 30 days and you guys charged me and I just signed up this morning

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Verified Reviewer

Amazon - Because you are not answering your phone

2.2
Details
I have an issue with Prime Video benefits. I am currently using a 30 day free trial of Up with Faith and Family . I am trying to watch a movie, A Question of Faith, on Up. However, there is a charge for the film. This is supposed to be FREE! Please correct this issue. Also, I have noticed that MANY of your movies are not available without a cost; if a movie is over 20 years old, there should be no charge. It makes me wonder why Amazon calls Prime Video a benefit. Please advise.
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ID
#1905210 Review #1905210 is a subjective opinion of poster.
Service
Amazon Free Trial
Preferred solution
No charge for movies from extra channels during customer’s FREE trial period.

Amazon - You all gave me a number. And they are not answering right now.

5.0
Details
Amazon - You all gave me a number. And they are not answering right now.
They been taking 13.69 out of my bank account. And I don't know what for. What ever it is is I want to cancel it.
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ID
#1901859 Review #1901859 is a subjective opinion of poster.
Service
Amazon Free Trial
Pros
  • Gets their on time or even a little earlier
Loss
$14
Preferred solution
Cancel what ever you are taking 13.69 out of my account. I don't want no refund. I just want it cancelled. Please

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Verified Reviewer

Amazon - Can't get a hold of no one but your are quick to take my money

I applied for 7 day free trial HBO last nite and it said my card will not be charged till after the 7 days but you took the money anyway can I get a refund
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ID
#1901657 Review #1901657 is a subjective opinion of poster.
Service
Amazon Free Trial
Loss
$14
Preferred solution
Full refund

Amazon - Regarding prime membership

3.0
Details
I want to discontinue Amazon Netflix.My tata sky I'd is1199796325
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ID
#1879552 Review #1879552 is a subjective opinion of poster.
Service
Amazon Free Trial
Preferred solution
Price reduction

Amazon - Cannot cancel free trial

My free trial ends Monday April 6 for Masterpiece PBS. I have tried to cancel but I cannot . I do not want to continue and I need help canceling . Thank you .
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ID
#1854938 Review #1854938 is a subjective opinion of poster.
Service
Amazon Free Trial
Preferred solution
I need you to cancel my trial subscription on Sunday April5.

Amazon - Problem with billing

3.1
Details
was billed twice a month for 2 years due to a simple mistake of signing up for a free trial period and then changing email so didnt get notification about auto charge to my credit card. Now have two amazon prime accounts but only order and use one. totaly unaware of the other one. Asked for a refund and was told that the best they could do was a 6 month refund. If they can do a 6 month why couldnt they do the whole 2 years?
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ID
#1809684 Review #1809684 is a subjective opinion of poster.
Location
Nampa, Idaho
Service
Amazon Free Trial

Amazon - They double charge you for some reason even though you cancel a membership on time.

1.2
Details
I was trying the 30-day free trial and I canceled 2 days before I was supposed to pay the $12.99. I cancelled it and they took the money out of my account even though I was no longer a member. And then I go in my account and I see that they took another $12.99.
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ID
#1799717 Review #1799717 is a subjective opinion of poster.
Service
Amazon Free Trial

Amazon - Would not recomend trying free trail

1.0
Details
Cancelled service they not only charged my card once for 98. Which cost me 35. Overdraft at bank and then took 11. The next one and gave another 35. Over draft so in the end i got 70. In overdraft. NICE. Thanks for Nothing
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1 comment
Anonymous
#1406758

It sounds like you got a free trial and didn't cancel. How Is that Amazon's issue?

You should really read participation agreements before you sign up. It says that you will be charged after the free trial is over.

This is your error, not Amazon's. Maybe you should complain to your bank.

ID
#1143046 Review #1143046 is a subjective opinion of poster.
Service
Amazon Free Trial
Reason of review
Problems with payment