Toronto, Ontario
0 comments
Not resolved

I ordered a set of Cuff Daddy cufflinks from Amazon on August 29, 2016 for $39 along with few other things. On August 30, 2016 Amazon sent me an email that they shipped this particular item. Then two days after on September 1, 2016 amazon sent me another email stating "Unfortunately, we're unable to deliver your order. We're sorry for any inconvenience this causes. When something like this happens, we normally send out a replacement order. In this case, though, a replacement wasn't possible, so we've requested a full refund for your order. You'll see the refund apply to your original payment method within the next few days." Amazon did not give me any actual reason why they could not deliver this item. Then I went online to Amazon site and found that the price has increased from $39 to $49 in these two days and the cufflinks are still available if I would like make a new order. So I assumed Amazon could not deliver the item probably because the price has increased by $10. But since I placed the order before, the company (Amazon or Cuff-Daddy) should honor my purchase order as it's some sort of contract between me and the seller.

For me this was an extreme example of bad customer service. I look at a product holistically - product quality as well as the buying experience and after-sales service. Both Amazon and Cuff-Daddy miserably failed in these areas - that's why I gave this product a one star review when Amazon asked me on September 18, 2016 to review this item that they never supplied! When I delivered the review, after one day on September 19, 2016 Amazon told me that they can not post this review as it did not meet their guideline. How convenient! They simply wasted my time. (All the order screen shots are attached.)

Mo Faruqe

Toronto, Ontario, Canada

I liked: Quick delivery.

I didn't like: Customer service.

Review #921348 is a subjective opinion of a user.

1.0
Customer service
PRODUCT OR SERVICE
Amazon Shipping Service
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Let the company propose a solution

Had an Experience with Amazon?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"Amazon as a money transmitter and Amazon’s payment services is governed by each State's Money Services Act. I have been selling on Amazon marketplace for the last 8 month as..." Read more
"Hello from Amazon.com. We can certainly understand your concerns about this claim being closed. However, as stated in our previous message, regarding 1x4-1726519-22xxx69: The seller who fulfilled this order indicates no return has been..." Read more
"I was charged $99.00 for a service I DID NOT ask for nor approve. 2 days ago I came upon a Year Old charge for $99.00 for Amazon Prime...." Read more
"I ordered a Stun Master Mini 4.5 Million Volt Stun Baton. Rechargeable battery, LED Flashlight, Safety Switch and Safety Wrist Strap Pull Pin via Amazon. After I'd received my order..." Read more
"I upgraded my phone from I phone 6 to i phone 7 January 18, 2017. unfortunately, before 15 days I changed my mind to get I phone 7 plus instead..." Read more
"Give your head a shake Nascar. you had a winner in 2001. NOW THIS STAGE STUFF. i'M A 74 YEAR OLD WHO LIVED FOR THE BRICKYARD TILL THAT WENT DOWN..." Read more
"Took in my vehicle 2007 Saturn to do a timing chain cause engine light was going on apparently never been touched engine light is still on not only that they..." Read more
"My entire family (11 people) switched from T-Mobile to Verizon Wireless just recently. My Dad and Brother travel a lot for work, and weren't getting great reception with T-Mobile, so..." Read more