I bought a Tag Heuer watch sold by a company by the name of Watch Passion. When I received the watch I took it to the Tag Heuer Sole Authorised Distributor for verification.
They informed me that the watch was not original but a counterfeit. The watch was send to the police as it is an illegal product. I informed the seller about what I just described. They asked me for a letter from the Distributor explaining why can they say that the watch was fake, for them to investigate.
I submitted the letter to them and never heard ftom them again despite sending more emails asking them for a refund. After not receiving any reply from the seller a A to Z case was open with Amazon for a refund. Amazon has declined the claim twice lastvtime thecreason was that they have confirmed that the seller is an authorised Tag Heuer reseller. I confirmed with Tag Heur that Watch Passion is not an authorised reseller of theirs, in fact they dont know who that company is.
I informed Amazon of that and asked them to send me the proof that seller is an authorised reseller of Tag Heuer and they never did. Since then I have kept calling and sending emails to Amazon asking for a manager to call me and to reopen my case without anybody contacting me. The seller is still selling watches through Amazon which means more people are buying fake watches thinking that they are original and Amazon is doing nothing about it. That is a crime, fraud, and Amazon is knowingly facilitating it.
Amazon should stop the seller from selling and contact all the clients that bought watches from him for them to verify them and return them if fake. I have told them to do that but they haven’t. They are allowing for their clients to keep a fake product having paid for an original one without knowledge.
That is surely a crime as well. I want a refund from Amazon as my purchase was covered by their A to Z warranty and they are trying not to pay an ignoring my claim and multiple calls.
Reason of review: Not as described/ advertised.
Monetary Loss: $1139.
Preferred solution: Full refund.
Amazon Pros: Vast selection and convenient ordering.
Amazon Cons: Ignores customer complaints, Tries to deny a to z claims, Tries to avoid refunds, Counterfeit products are sold on website, No protection against counterfeit.