Product: Amazon Delivery Service Rating: 3 Stars Clear all filters (4 of 36 reviews match)
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Rating:
2.8
Details
I have been a customer of Amazon Prime for the last few years. Now they have raised their price and claim to do next day delivery. However, my last three purchase have been delayed more than two days. What’s the point of raising prices if they are not going to deliver...
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1 comment
Machele
#1753776

Amazon's "guaranteed delivery" is not to be taken literally as they must rely on the various delivery companies to actually deliver the package timely. When they use the USPS you can never be sure it will come as stated or even if they use UPS or FedEx these companies may deliver to the local post office and then rely on the post office to make the final delivery.

If you are lucky and UPS or FedEx will themselves deliver to your door it will almost always be within the guaranteed delivery date.

Whenever you get the USPS involve, things tend to go awry due to the unreliability of the post office. When your package is not delivered by the guaranteed date, Amazon does nothing for you, of course as this "guaranteed delivery" slogan is but a scam---a marketing slogan at best.

Review
#1664966 Review #1664966 is a subjective opinion of poster.
Service
Amazon Delivery Service
Reason of review
Problem with delivery
3.2
Details
I guess it was bound to happen... growing so big that it becomes difficult to control quality. Could always count on Amazon when products didn't meet expectation or for decent pricing or for two-day delivery. Now? Pricing isn't all that competitive. As for delivery, I...
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1 comment
Anonymous
#1744834

If Amazon doesn't want to leave the deliveries to experienced delivery companies they should come up with a sincere way of apologizing to the customers they let down. Perhaps a 25% discount or every day the order is late which would make the product free on the 4th day. It might give them an incentive to get their act together.

Review
#1642771 Review #1642771 is a subjective opinion of poster.
Service
Amazon Delivery Service
3.0
Details
I work for a custom shop and order many unique items from Amazon daily. We receive probably 10-15 packages a week from amazon and 9/10 the drivers are rude and inconsiderate of business practices. Just today we had a driver go to our lobby area where our customers are...
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2 comments
Anonymous
#1739548

Amazon delivery drivers are contracted out. Amazon Does Not directly hire their delivery drivers.

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Review
#1630940 Review #1630940 is a subjective opinion of poster.
Service
Amazon Delivery Service
Pros
  • Quick purchasing
  • Product price
  • Product selection
Cons
  • Atrocious delivery drivers
  • Terrible customer service
Reason of review
Problem with delivery
Preferred solution
Get out of the delivery service industry or fix your hiring credentials... Maybe even have an automated service that would have use rate the delivery experience to hold your drivers accountable cause you clearly arent with the amount of complaints I see
Tags
  • Delivery Drivers
2.8
Details
on june 6th driver came driving down our street at afairly high rate of speed. I asked him to slow down and he got very defensive asking if I had a radar gun and if I owned the street. He refused to give me his name but took a picture of me and my car. there was a...
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Review
#1552244 Review #1552244 is a subjective opinion of poster.
Service
Amazon Delivery Service
Reason of review
rude speedy driver