Product: Amazon Delivery Service Clear all filters (36 of 36 reviews match)
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4.3
Details
The bigger and more successful Amazon gets, it's apparent the sloppier it gets. Order fulfillment has gotten extremely unreliable. I order from the site constantly -- have been for about 12 or 13 years -- and it seems lately that their packages are often delivered late...
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2 comments
Melyna
#1782603

Totally agree. I've been a loyal Amazon customer for 20 years but am about ready to cancel my Prime membership.

My stuff never arrives on time and I've had to file 3 property damage claims in the last 9 months since the drivers continually drive in my lawn to turn their trucks around which has caused major damage to my lawn. One of the times based upon the ruts it appeared that he drove off my lawn and right up to my front porch and then got stuck.

Other times it appeared the driver was doing donuts on my front lawn. I raved and raved about Amazon until they decided to start handling their deliveries "themselves".

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Review
#1707248 Review #1707248 is a subjective opinion of poster.
Service
Amazon Delivery Service
Pros
  • Selection
  • Competitive prices
  • Large assortment
Cons
  • Bad - unprofessional
  • Prime delivery service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • bad service

Amazon - Horrible Delivery Service

2.2
Details

Update by user Nov 04

You can't put a price on all the time spent dealing with customer service to find out where your shipments are!!

Original review posted by user Nov 04

Packages are constantly late with customer service having no knowledge of why, or when they will delivered. I've also had package lost and they offer know explanation or alternative. I would prefer if they use UPS. The amazon deliver service is by far the worse!! Additionally, when the delivery truck does come, it takes the driver a while to find my package(s). We order constantly from them, but are very irritated with their current service. And, by the way, their PRIME service no longer means delivery in 2 days.
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Review
#1699157 Review #1699157 is a subjective opinion of poster.
Service
Amazon Delivery Service
Pros
  • Was great before they began using their own delivery service
  • Convient shopping
Cons
  • Stupid new delivery service
  • Amazon not supporting customers
  • Unhelpful customer service replies
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Amazon in Los Angeles, California - Bad delivery practices

Amazon - Bad delivery practices
amazon is not delivering to individual units in this 90 unit complex..simply throwing the packages over the front gate rather than use code to deliver to units..packages are piling up
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Review
#1693557 Review #1693557 is a subjective opinion of poster.
Service
Amazon Delivery Service
Reason of review
Problem with delivery

Amazon - Went way downhill in 2019

2.3
Details
Messed up deliveries, poor customer service, longer wait times for return refunds. While their competitors are stepping things up, Amazon is tanking. Goodbye Prime. Competition offers 2 day no cost and returns immediately.
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1 comment
Anonymous
#1767293

Courier service SUCKS. It has made me order a lot less from Amazon that’s for sure…

Review
#1678582 Review #1678582 is a subjective opinion of poster.
Service
Amazon Delivery Service
Reason of review
Poor customer service
Loss
$112
Preferred solution
Cancelled prime
1.2
Details
I ordered a gas control valve for my hot water tank paid for 2 day delivery it gave me a delivery day of 4 days straight from the time i ordered then amazon billed my old card (over a year old ) and cancelled my order on the day it was supposed to be delivered i had to...
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2 comments
Machele
#1755142

Amazon's vaunted "guaranteed delivery" is nothing but a nice slogan and marketing phrase. It usually works, but when it doesn't, for example for Prime members, their response is "oh, well it happens." In your case I wonder why, if the part was so important to have ASAP you didn't just buy it locally from a plumbing & heating company, etc. instead of relying on Amazon?

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Review
#1667728 Review #1667728 is a subjective opinion of poster.
Service
Amazon Delivery Service
Pros
  • Usually quick delivery
Cons
  • Delayed billing
  • Lousy customer service
  • Delivering service
Reason of review
Problem with delivery
Loss
$1125
Preferred solution
Full refund
Tags
  • Amazon Runaround
  • Bad Delivery Experience
  • Billing Trouble

Amazon - Poor Customer Service

1.0
Details
Walked up to my door to find packages I didn't order. Called telling them that some packages were misdelivered and they said there was nothing they could do about it. Can't send a driver to pick it up because they don't have contact with the drivers. I was shocked that they wouldn't do anything about the two large packages they left at my door and expected me to take care of it. Danny M. was very rude and unhelpful.
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Review
#1666580 Review #1666580 is a subjective opinion of poster.
Service
Amazon Delivery Service
Cons
  • Inept and unethical customer service
  • No manager follow up
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.8
Details
I have been a customer of Amazon Prime for the last few years. Now they have raised their price and claim to do next day delivery. However, my last three purchase have been delayed more than two days. What’s the point of raising prices if they are not going to deliver...
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1 comment
Machele
#1753776

Amazon's "guaranteed delivery" is not to be taken literally as they must rely on the various delivery companies to actually deliver the package timely. When they use the USPS you can never be sure it will come as stated or even if they use UPS or FedEx these companies may deliver to the local post office and then rely on the post office to make the final delivery.

If you are lucky and UPS or FedEx will themselves deliver to your door it will almost always be within the guaranteed delivery date.

Whenever you get the USPS involve, things tend to go awry due to the unreliability of the post office. When your package is not delivered by the guaranteed date, Amazon does nothing for you, of course as this "guaranteed delivery" slogan is but a scam---a marketing slogan at best.

Review
#1664966 Review #1664966 is a subjective opinion of poster.
Service
Amazon Delivery Service
Reason of review
Problem with delivery
1.0
Details
I was advised by Amazon delivery of black7decker battery, would be Wednesday 18/09/ 2019. The delivery guy left a card in my letter box, it said, unable to deliver item, no one home, this is a lie, my wife and I were home all day we have a door bell that is very loud I...
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Review
#1660669 Review #1660669 is a subjective opinion of poster.
Service
Amazon Delivery Service
Reason of review
Problem with delivery

Amazon - Misleading and bad customer service

1.0
Details
I was transferred to several agents where none were being honest and lied about their actions to resolve matter. Package was never delivered and Amazon did nothing to help, but issue a $5 credit which did not help as I lost more than that. Disappointed in such a big company providing service like I did for over 30 minutes.
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Review
#1658785 Review #1658785 is a subjective opinion of poster.
Service
Amazon Delivery Service
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • False Information

Amazon - Delivery of large box to the middle of our 3 car driveway for all to see.

1.0
Details
Amazon - Delivery of large box to the middle of our 3 car driveway for all to see.
Amazon - Delivery of large box to the middle of our 3 car driveway for all to see.
Amazon - Delivery of large box to the middle of our 3 car driveway for all to see.
Our sidewalk is only a few steps away to a covered, somewhat secure porch area with protection from the weather and porch pirates. But, whoever you contracted to deliver this package was just too lazy to take those few extra steps. This package sat here in the middle of our driveway for four hours before we arrived home. We are fortunate it was not stolen. This delivery person needs to be FIRED!!! It looks like it was up against the garage, but it was about 6 feet away from the garage structure. No other delivery drive has EVER done this!
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Review
#1656134 Review #1656134 is a subjective opinion of poster.
Service
Amazon Delivery Service
Pros
  • Generally
Cons
  • Contracted
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Lousy Delivery Service