Product: Amazon Delivery Service Clear all filters (33 of 33 reviews match)
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Amazon - Went way downhill in 2019

2.3
Details
Messed up deliveries, poor customer service, longer wait times for return refunds. While their competitors are stepping things up, Amazon is tanking. Goodbye Prime. Competition offers 2 day no cost and returns immediately.
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Review
#1678582 Review #1678582 is a subjective opinion of poster.
Service
Amazon Delivery Service
Reason of review
Poor customer service
Loss
$112
Preferred solution
Cancelled prime
1.2
Details
I ordered a gas control valve for my hot water tank paid for 2 day delivery it gave me a delivery day of 4 days straight from the time i ordered then amazon billed my old card (over a year old ) and cancelled my order on the day it was supposed to be delivered i had to...
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2 comments
h.kitchener
#1755142

Amazon's vaunted "guaranteed delivery" is nothing but a nice slogan and marketing phrase. It usually works, but when it doesn't, for example for Prime members, their response is "oh, well it happens." In your case I wonder why, if the part was so important to have ASAP you didn't just buy it locally from a plumbing & heating company, etc. instead of relying on Amazon?

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Review
#1667728 Review #1667728 is a subjective opinion of poster.
Service
Amazon Delivery Service
Pros
  • Usually quick delivery
Cons
  • Delivering service
  • Passing the buck
  • Delayed billing
Reason of review
Problem with delivery
Loss
$1125
Preferred solution
Full refund
Tags
  • Amazon Runaround
  • Bad Delivery Experience
  • Billing Trouble

Amazon - Poor Customer Service

1.0
Details
Walked up to my door to find packages I didn't order. Called telling them that some packages were misdelivered and they said there was nothing they could do about it. Can't send a driver to pick it up because they don't have contact with the drivers. I was shocked that they wouldn't do anything about the two large packages they left at my door and expected me to take care of it. Danny M. was very rude and unhelpful.
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Review
#1666580 Review #1666580 is a subjective opinion of poster.
Service
Amazon Delivery Service
Cons
  • Inept and unethical customer service
  • No manager follow up
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.8
Details
I have been a customer of Amazon Prime for the last few years. Now they have raised their price and claim to do next day delivery. However, my last three purchase have been delayed more than two days. What’s the point of raising prices if they are not going to deliver...
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1 comment
h.kitchener
#1753776

Amazon's "guaranteed delivery" is not to be taken literally as they must rely on the various delivery companies to actually deliver the package timely. When they use the USPS you can never be sure it will come as stated or even if they use UPS or FedEx these companies may deliver to the local post office and then rely on the post office to make the final delivery.

If you are lucky and UPS or FedEx will themselves deliver to your door it will almost always be within the guaranteed delivery date.

Whenever you get the USPS involve, things tend to go awry due to the unreliability of the post office. When your package is not delivered by the guaranteed date, Amazon does nothing for you, of course as this "guaranteed delivery" slogan is but a scam---a marketing slogan at best.

Review
#1664966 Review #1664966 is a subjective opinion of poster.
Service
Amazon Delivery Service
Reason of review
Problem with delivery
1.0
Details
I was advised by Amazon delivery of black7decker battery, would be Wednesday 18/09/ 2019. The delivery guy left a card in my letter box, it said, unable to deliver item, no one home, this is a lie, my wife and I were home all day we have a door bell that is very loud I...
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Review
#1660669 Review #1660669 is a subjective opinion of poster.
Service
Amazon Delivery Service
Reason of review
Problem with delivery

Amazon - Misleading and bad customer service

1.0
Details
I was transferred to several agents where none were being honest and lied about their actions to resolve matter. Package was never delivered and Amazon did nothing to help, but issue a $5 credit which did not help as I lost more than that. Disappointed in such a big company providing service like I did for over 30 minutes.
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Review
#1658785 Review #1658785 is a subjective opinion of poster.
Service
Amazon Delivery Service
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • False Information

Amazon - Delivery of large box to the middle of our 3 car driveway for all to see.

1.0
Details
Amazon - Delivery of large box to the middle of our 3 car driveway for all to see.
Amazon - Delivery of large box to the middle of our 3 car driveway for all to see.
Amazon - Delivery of large box to the middle of our 3 car driveway for all to see.
Our sidewalk is only a few steps away to a covered, somewhat secure porch area with protection from the weather and porch pirates. But, whoever you contracted to deliver this package was just too lazy to take those few extra steps. This package sat here in the middle of our driveway for four hours before we arrived home. We are fortunate it was not stolen. This delivery person needs to be FIRED!!! It looks like it was up against the garage, but it was about 6 feet away from the garage structure. No other delivery drive has EVER done this!
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Review
#1656134 Review #1656134 is a subjective opinion of poster.
Service
Amazon Delivery Service
Pros
  • Generally
Cons
  • Contracted
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Lousy Delivery Service
1.4
Details
Amazon - Delivery Sucks
Amazon - Delivery Sucks
Amazon delivery services are definitely not up to par. I pay for prime to have items delivery fast, free, and with no hassle. It’s saturday and some of my items should have been delivered today but usps never feels like delivering on Saturday so they said at my home or...
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1 comment
Anonymous
#1751598

I don't get why your complaining about amazon delivery? Amazon is not the delivery agent for these two problems.

First usps what was the problem. You said you live in an apartment complex? Can they get in your building? I know if I can't get in my apartment buildings I'm not going to leave the package too many thefts.

If that is not your problem you need to contact your local postmaster.

Don't just talk to a supervisor but ask for the postmaster. If that doesn't fix the problem ask for the mpou or district managers number.

Review
#1647180 Review #1647180 is a subjective opinion of poster.
Service
Amazon Delivery Service
Pros
  • Diversity of products
  • Reviews from other customers
Cons
  • Prime price increase
  • Poor customer service
  • Lies about free 2 day prime delivery
Reason of review
Problem with delivery
Loss
$120
Preferred solution
Deliver product or service ordered
Tags
  • Amazon Delivery Review

Amazon in Lee's Summit, Missouri - Worst in the business

1.0
Details
Amazon home delivery service is the worst in the business. Drivers don't care and they definitely cannot figure out a nav system. Also, the home delivery is just lazy, incompetent people who, when they don't feel like making deliveries that day, somehow seem to report the package went to the wrong location.
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Review
#1642926 Review #1642926 is a subjective opinion of poster.
Service
Amazon Delivery Service
Reason of review
Problem with delivery
3.2
Details
I guess it was bound to happen... growing so big that it becomes difficult to control quality. Could always count on Amazon when products didn't meet expectation or for decent pricing or for two-day delivery. Now? Pricing isn't all that competitive. As for delivery, I...
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1 comment
Anonymous
#1744834

If Amazon doesn't want to leave the deliveries to experienced delivery companies they should come up with a sincere way of apologizing to the customers they let down. Perhaps a 25% discount or every day the order is late which would make the product free on the 4th day. It might give them an incentive to get their act together.

Review
#1642771 Review #1642771 is a subjective opinion of poster.
Service
Amazon Delivery Service