I am sitting here writing this as I wait on hold with Amazon Customer Service. So far I have been all this call for 40 minutes and been placed on hold 6 times. I am now waiting to speak to a third person, hopefully one that speaks clear enough for me as a senior with bad hearing to understand!
I have Amazon Prime and the last time I made a purchase I was offered the opinion of waiting longer for my item to arrive and receive a credit of $5.99! I accepted the offer only to find out afterwards that the credit is only good for the Amazon Pantry! Which even if you have Prime the shipping on Pantry is $5.99, I have never used Pantry and never intend to as the items would be cheaper locally on sale using a coupon. I felt the offer was somewhat deceiving and called to complain. The first person I spoke with had to get all my information, name, email, address, zip code, phone number to then put me on hold and come back and repeat to me what I had told him when I called about the Pantry! I then explained I now was aware of the fact the credit was only God to order from the pantry and was of no use to me and had I realized that I would never had accepted the offer and waiting longer for my item to arrive. Then I was put on hold again for him to come back and again repeat the same thing! I am not sure if because it seems you always get someone with a heavy accent if they are at a call center overseas and have trouble understaning everything being explained to them in a second language to them, I do know as a senior with bad hearing I have trouble understanding them at times. After another hold and not getting anywhere I asked for a supervisor, after a very long hold I now got a female with an accent that basically did a repeat of the first guy! I then asked for a manager preferably someone that English was a first language that perhaps could understand me better and that I could understand better. After another very long hold the same female came back to tell me that their was no one available at this time and she would instead issue a credit I could use on a regular purchase (only being fulfilled by Amazon and not a third party)! Not sure it was worth the 52 minutes online nor the heartburn from being so wound up.
I purchased Prime and cannot use the movie part because I will not also purchase a Amazon Firestick, most often the items I want seem to be 3rd party and therefore do not qualify for Prime shipping, or are cheaper elsewhere especially eBay and I seriously thing eBay has much better customer service!
Amazon use to be a totally different experience I believe they have grown too much and now the products, service (especially customer service) has gone way down! Will I pay the cost for Prime again? Absolute not for what it cost and the few occasions I have used it and have not been able to utilize the "other" extras they claim come with it, it is not worth it!
Prime aside Amazon needs to start doing a much better job in general or they will go under!
Product or Service Mentioned: Amazon Shipping Service.
Reason of review: Poor customer service.