Product: Amazon Customer Care Clear all filters (0 of 158 reviews match)
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Sorry in advance that this post is so long but I just wanted to explain the complete story of what happened regarding my Amazon account. ‘Amazon Customer Service’ is horrendous. A person illegally accessed my account and fraudulently used my account to place orders. I...
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Anonymous
Laurie Serran

Hi I just wanted to tell you that the exact same thing happened to me starting on February 12th and my account was hacked by someone in Russia, They actually changed something...

1.0
Product
Amazon Customer Care
I didn't like
  • Amazon has done nothing
  • Customer service is horrendous
#1206355
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Amazon sends me yesterday morning 3/7 an email confirming my package is "out for delivery" when I track package a map pops up with a red dot for delivery destination and a blue dot for the driver whom they stated was only 7 stops away. That blue dot was stationay in...
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2.8
Product
Amazon Customer Care
#1205757
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The last order for a book I found on Barnes and Noble for only $ 3.00 more and order was so much easier. At least their website loaded with on problem and was very fast. I have other options on the internet that are better. I am done with Amazon. They are getting too...
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2.1
Product
Amazon Customer Care
I didn't like
  • Lack of customer service being helpful with problems
#1205191
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don't deal with amazon after they were charging for a returned item and were incapable of understanding their own paperwork,now they are charging us for free time wich we never had or used,when we called we got nowhere,with chase's assistance they said they would close...
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1.0
Product
Amazon Customer Care
I liked
  • Very annoying
  • No help from customer service
#1203535
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I have used amazon for many years...very positive and happy. You know what the service is and they have a very defined step by step order process that You follow to select the product and specify how It will be charged how it will be shipped and the place to deliver...
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3.2
Product
Amazon Customer Care
I liked
  • Great until i was robbed
I didn't like
  • Not able to confirm order
#1202235
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Amazon - Phone charges

Phoned Amazon in january was on the phone for less than 20min Most of that was because i was put on holed just got my phone bill Was charged 120pounds that is disgusting, there must be a cheaper Number that c an be used, least to say i will n o t be phoning Amazon again.
Product
Amazon Customer Care
#1201077
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Getting charged for all my free videos I have watched for 2 years.Apparently they have 2 accounts under my name and gmail. Huh I guess they can view both but I cant. and I am getting charged for everything I do that should be free. what a scam. I have made 5 phone...
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Product
Amazon Customer Care
I didn't like
  • Inept and unethical customer service
  • Service or the followup service
  • Deceptive customer service
#1199886
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Amazon - Crooks

They screwed me on a return for 380 dollars. Won't give them my money anymore
2.8
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Amazon Customer Care
#1199347
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I wish Amazon would give some kind of customer service over the phone that would resolve issues. I phoned them when I was falsely charged (AGAIN) for a subscription to Audible I never signed up for. They told me to call Audible, which I did a month ago, and I thought...
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h.kitchener
h.kitchener

Sounds like, at some point in ordering an oral book or such, you mistakenly checked or unchecked a box asking if you wanted to sign up for Audible. This is why it is always be...

Product
Amazon Customer Care
#1191294
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When I told the Amazon person that this could not be so as there were no active cards, he said that there was (clearly lying), as I had previously been told by a Amazon service person that there was not open credit cards registered and had checked days before myself....
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2.0
Product
Amazon Customer Care
I didn't like
  • Attitude to customers
#1190275
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