Product: Amazon Customer Care Rating: 2 Stars Clear all filters (23 of 215 reviews match)
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Verified Reviewer
2.0
Details
I would advise anyone to refuse to buy from Markeplace (3rd party) sellers. Amazon allows these traders to advertise their goods on the website, to use Amazon's good name to get the trust of Amazon customers, and to get sales that would otherwise be out of their reach....
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Review
#1732033 Review #1732033 is a subjective opinion of poster.
Service
Amazon Customer Care
Pros
  • Range of products
Cons
  • Customer service staff do not assist customers
Reason of review
Poor customer service
Loss
$65
Preferred solution
Full refund
Tags
  • A To A Guarantee

Amazon in Franklin, Massachusetts - All good things come to an end

1.7
Details
And so it is with Amazon. Have been a loyal customer since the beginning when they sold only books, then videos. Customer service used to be authentic. They now don’t care. They are more interested in 3rd party sellers than honoring the customer experience. I’m going elsewhere for anything available elsewhere. Limiting my purchases to only what I can’t find somewhere else and only if I can’t do without. Forget prime- it’s limited to only certain sellers with no ability to exchange with prime shipping from any other seller unless they themselves offer it. Forget Amazon. It was fun while it lasted -other companies are stepping up while Amazon arrogantly treats us with disrespect.
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#1678893 Review #1678893 is a subjective opinion of poster.
Service
Amazon Customer Care
Reason of review
Poor customer service

Amazon in Bradenton, Florida - Wont help with a return!

1.5
Details
I gave him my number on the order and my address, he wouldnt help me because it came from another email address, because I used paypal account too buy the item, but he was rude and couldnt help , hung up on me in the end, they should put the sub contractor info on the info in the box if they are not dealing with paypal, well thank God for palpay, they will stop it asap! I will use walmart if I can or anyone else, because they are rude and I here they treat there employees like dogs anyways, amazon can go away as fast as they come!
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#1675146 Review #1675146 is a subjective opinion of poster.
Service
Amazon Customer Care
Reason of review
Return, Exchange or Cancellation Policy
2.2
Details
I Ordered 2 Toshiba Hard Disks (MK5056GSY - 500GB 7200RPM 16MByte Cache) , While I Received (1 Toshiba 1TB MQ01ABD100 + 1 Fujitsu 320GB MHZ2320BH, Both 5400RPM 8MByte Cache). Problem Is Items Being Shipped To Virtual Address In Germany Provided By Freight Forwarder...
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#1641599 Review #1641599 is a subjective opinion of poster.
Service
Amazon Customer Care
Pros
  • Diversity of products
Cons
  • Deprive me right to return wrong items against refund
Reason of review
Return, Exchange or Cancellation Policy
Loss
$160
Preferred solution
Full refund
Tags
  • disputes
  • Poor Quality Control
  • Missing Refund
  • Discrimination Against Customers
  • Wrong Items Delivered

Amazon in Milford, Massachusetts - Fire stick with talk to Alexa

2.1
Details
I’ll be watching something and it will totally turn off and it’s not really nice at all especially when my kids are watching there shows
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#1324379 Review #1324379 is a subjective opinion of poster.
Service
Amazon Customer Care
2.1
Details
They randomly charged a card on my account that wasn't the default payment card, and the purchase amount of $1400 got declined because they used an old card that they weren't supposed to use. So, I got an email saying my order was canceled because the payment didn't go...
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Review
#1299065 Review #1299065 is a subjective opinion of poster.
Service
Amazon Customer Care
Cons
  • Only customer service office is in the philippines
  • Customer service was bad
  • Messed up
Reason of review
Poor customer service
Loss
$623
Preferred solution
Price reduction
Tags
  • Mismanagement

Amazon - Don’t Forget your old email address that you signed up with

1.8
Details
Otherwise they can’t help you I guess you are just out your money They said they can’t open up my account without my old email even though I gave them my address order number everything else they have to have a better system than this
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Review
#1267319 Review #1267319 is a subjective opinion of poster.
Service
Amazon Customer Care
Reason of review
Poor customer service
2.3
Details
Sir I am the loyal customer of amazon who believes that amazon gives best services and its prime aim is customer satisfaction. But recent incidences changed my views about amazon ,not only it frustrated me by sending wrong products many times but also had a bad...
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Review
#1260601 Review #1260601 is a subjective opinion of poster.
Service
Amazon Customer Care
Reason of review
Poor customer service
2.3
Details
Seller refused to respond to me so Amazon itself advised me to file an A to Z claim. What a joke, they denied me based on the fact that I received the right product. In essence they called me a liar and protected the seller. I filed a dispute, again denied now for no...
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Review
#1240021 Review #1240021 is a subjective opinion of poster.
Service
Amazon Customer Care
Pros
  • After 15 years i deserve better
Cons
  • Being called liar
Reason of review
Return, Exchange or Cancellation Policy
2.1
Details
The last order for a book I found on Barnes and Noble for only $ 3.00 more and order was so much easier. At least their website loaded with on problem and was very fast. I have other options on the internet that are better. I am done with Amazon. They are getting too...
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Review
#1205191 Review #1205191 is a subjective opinion of poster.
Service
Amazon Customer Care
Cons
  • Lack of customer service being helpful with problems
Reason of review
Poor customer service
Loss
$30