Product: Amazon Customer Care Clear all filters (15 of 213 reviews match)
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1.0
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Amazon - Bad Customer Service
I ordered a Product from Amazon 3 days later they canceled the order because they marked the price wrong online. I called them to complain that it is against the law to cancel due to there error in pricing. They refused to give the product for the purchased price....
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3 comments
Elieser
#1720493

Received a damaged item contact Amazon immediately. Requested amazon resend item that was broken.

Representative was very nice and stated that I discard the broken Item and new item would be sent. Days later received an email from amazon stating that I needed to return the damaged item or get penalized with the cost of the item.7/15/19 Called amazon and informed the rep that I was told to discard the damaged item. Joseph (rep) told me he resolved the item in the computer. I should not have received that email, and I would not be charged a dime.

On 7/19 received notice from amazon that the cost of the item was deducted from my account. "Very upset!" Called amazon AGAIN spoke to Carlos (rep) Carlos stated that he resolved the issue and that Joseph, the previous rep didn't have the authority to resolve the this issue. (what?) So the rep basically lied to get me off the phone. 7/22 had not received any notice of a refund and the charge was still on my account.

Called Amazon for the fourth time and asked to speak to a supervisor. Gaby answered. Complained to Gaby about the amazon order. Gaby said she fixed the problem, apologized and gave me the cooperate apology!

.I would receive the refund in 3-5 business days... amazon didnt take 3-5 business days to steal the money from my account! Is the problem resolved? Who knows, reps Joseph and Carlos said the same thing and the issue was never entered to be fixed.

I have spent too much money through Amazon to be lied to and and wasted too much time to resolve this issue. Again Amazon stole the money from my bank account. WTF is going on with amazon?

This should not have happened. Extremely poor services and liars!!

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Review
#1544719 Review #1544719 is a subjective opinion of poster.
Service
Amazon Customer Care
Cons
  • Never shipped product
Reason of review
Poor customer service
Preferred solution
Price reduction
Tags
  • Fraudulent offers
1.0
Details
Amazon - Removing money from my account for wrongful return
I am making an official complaint towards Amazon for removing £30.03 from my account without contacting me about an A-Z Guarantee claim or communicating with me about it at all. Amazon refunded this buyer the FULL amount without any prior warning or communication with...
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Review
#1387677 Review #1387677 is a subjective opinion of poster.
Service
Amazon Customer Care
Cons
  • Poor delivery service from amazon
  • Customer service
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
Tags
  • Internet Fraud
  • Amazon Shipping
  • Amazon Account
  • Amazon Customer Service
  • Amazon Customer Team
1.0
Details
Amazon - Lack of Service and Do not want to give me an refund
Amazon - Lack of Service and Do not want to give me an refund
i order an items from Amazon.com. I order an Georgia-Pacific Standard 92 Multipurpose 8.5 x 11 inches 1 box of 3 packs. The order number is 113-4004279-1935430. I order on September 2, 2018. And They want me print out the Return Label. The amount of the items is...
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Review
#1348157 Review #1348157 is a subjective opinion of poster.
Service
Amazon Customer Care
Cons
  • Hoprrible a-to-z guarantee claim
  • Refund
Reason of review
Poor customer service
Loss
$22
Preferred solution
Full refund
Tags
  • Amazon Customer Team
1.0
Details
Amazon - Billion dollar company won't accept return?
Amazon - Billion dollar company won't accept return?
Amazon - Billion dollar company won't accept return?
Amazon - Billion dollar company won't accept return?
I was gifted a Herman Miller chair that was purchased from Amazon. The company I previously worked for gifted it to me as a parting gift. I have already reached out to them and was not able to find the information Amazon was requesting. I do not know who purchased it...
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Review
#1291662 Review #1291662 is a subjective opinion of poster.
Service
Amazon Customer Care
Cons
  • Customer service
  • Return policy
Reason of review
Damaged or defective
Loss
$1495
Preferred solution
Full refund
Tags
  • Refund And Return Policy
3.5
Details
Amazon refuses to post legitimate complaint
from Amazon Customer on March 13, 2018: ____________ "Missing parts--was previously purchased/returned. Booo! Couldn't use it. Came with missing part (taped up like a previous return--that's bad management. Returned and reimbursed as expected. Tried to order another...
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2 comments
Anonymous
#1716208

They did the same thing to me. They sold me a substitute for the product I ordered and got away with doing so by having the words "packaging may vary" on the sales page.

What I received was not just a different package, but a different product with a different consistency and a different name.

When I said "Not what I ordered. Not happy" on my review I got the same letter you received, although I'm sure I didn't violate any policies.

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Review
#1210222 Review #1210222 is a subjective opinion of poster.
Service
Amazon Customer Care
Cons
  • No consequences for sellers
  • Refused to post my complaint on amazon
  • Terrible waste of my time
Reason of review
Poor customer service
Tags
  • Ethics Violations
  • Mismanagement
  • Ignored Complaint
3.7
Details
Amazon - I never received a refund issued by Amzon on Dec. 8, 2017
I purchased a dash camera for Model X on Amazon on Oct. 25. I paid US$209 with my credit card. Upon receiving it, I noticed the item did not fit the product description at all. I immediately requested a product return. The seller then asked me to cancel my product...
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Review
#1189406 Review #1189406 is a subjective opinion of poster.
Service
Amazon Customer Care
Pros
  • Only problem i have ever had with amazon
Cons
  • I am unable to get a response from customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$209
Preferred solution
Full refund
Tags
  • fraudulent ad
  • Amazon Fraud
Amazon - REFUND NOT ISSUED EVEN AFTER 4 MONTHS
I made payment using Visa debit card but on 20 Jan 2018 I got a message - "SBI Debit card cashback was credited on 19-Jan for your Amazon order during 13-17 Oct. Check your account statement for Amazon October Cashback 2017". I don't even have SBI account then in...
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Review
#1186894 Review #1186894 is a subjective opinion of poster.
Service
Amazon Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$12
Preferred solution
Full refund
3.8
Details
Amazon - Lost untracked returns
Amazon - Lost untracked returns
Amazon - Lost untracked returns
Amazon - Lost untracked returns
I returned several different Amazon.com return items at the same day and time. I watched them be scanned into the system. Only one item was refunded. Two items show that they were delivered to the Amazon Return Agent. Another is showing as undeliverable due to the...
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Review
#1183163 Review #1183163 is a subjective opinion of poster.
Service
Amazon Customer Care
Cons
  • Csas that cannot communicate due to language barriers
  • Knockoff merchandise sold as brand name from 3rd party sellers
  • Inability to reach a customer service agent
Reason of review
Poor customer service
Loss
$140
Preferred solution
Full refund
Tags
  • Knock Off Merchandise
  • Foreign Call Centers
  • Multiple Contacts For Returns
  • Inconsistencies In Listings
  • Language Barriers With Amazon Csa
1.0
Details
Amazon - Very late delivery and for refund i have to wait for 1 month 2 days!
Amazon - Very late delivery and for refund i have to wait for 1 month 2 days!
Amazon - Very late delivery and for refund i have to wait for 1 month 2 days!
Order ID: 408-8775598-4433911 So i had purchased Men's Cotton Track Pants (Pack Of 2) ORDER NO # Order Date :6 May 408-8775598-4433911 Promised refund date: 2 June Courier: INDIAN POST, Tracking #: EW256485975IN Last update is on 8 may that product delivery was...
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Review
#1049664 Review #1049664 is a subjective opinion of poster.
Service
Amazon Customer Care
Cons
  • Unhelpful customer service
  • Because they are cheating innocent people
  • Price discrimination
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
Tags
  • Bad Customer Service
Over 3 weeks to get refund on amazon gift card
Over 3 weeks to get refund on amazon gift card
felt uncomfortable after that with talking on the phone as i should not feel intimated talking to a AMAZON representative. So my next commutation was via chat. i explained the situation and was told that it was resolved before i could respond to explain how he did not...
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1 comment
Anonymous
#1379122

Call your Credit Card or bank. They will do a chargeback usually, especially if you say you feel it's fraud.

(They seem to appreciate that specific word.) Just because a company is as big as Amz doesn't mean they can get away with random ripoffs of customers.

People forget that VISA card will go to bat for you when rich bullies pull {{Redacted}} like this. Good luck to you-- report back how it turns out.

Review
#1030447 Review #1030447 is a subjective opinion of poster.
Service
Amazon Customer Care
Reason of review
Poor customer service
Loss
$560
Preferred solution
Full refund