Product: Amazon Customer Care Clear all filters (116 of 116 reviews match)
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Amazon - Lost untracked returns
Amazon - Lost untracked returns
Amazon - Lost untracked returns
Amazon - Lost untracked returns
I returned several different Amazon.com return items at the same day and time. I watched them be scanned into the system. Only one item was refunded. Two items show that they were delivered to the Amazon Return Agent. Another is showing as undeliverable due to the...
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4.0
Product
Amazon Customer Care
I didn't like
  • Csas that cannot communicate due to language barriers
  • Inability to reach a customer service agent
  • Inconsistent shipping or return policies with 3rd party sellers
#1183163
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Amazon - Problem with account specialist returning call in a timely m

I have made several calls trying to return items i have bought and i was told an account specialist would email me or call me within 24 hours and they have not. Why do i feel as if my emotions are being played with.
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
Product
Amazon Customer Care
#1179300
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I ordered an Bose Amplifier for my 2009 Chevy Traverse, and a Startech PEX2M2 adapter, come Tuesday January 16TH, both items were stolen from the shipping container on my door step, and when I reported it to Amazon, who I also told that the police were being notified...
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Anonymous
Anonymous

How in the world is Amazon responsible for theft on your property? It’s your responsibility to ensure a safe place for deliveries.

3.1
Product
Amazon Customer Care
I didn't like
  • Customer service or the credit card fraud
#1172425
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Silly me! I thought it would be a good idea to order a book from Amazon. They shipped the book to an incorrect address. Then I asked for a refund and they charged my credit card another charge. So I now have TWO CHARGES AND STILL NO REFUND! Amazon just doesn't care...
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1.2
Product
Amazon Customer Care
I didn't like
  • Customer service they do not speak english and do not help
#1167412
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Although I have had good experiences with Amazon customer service, I've also had two very bad experiences. Last year I ordered a scanner, which was listed by a third party for $295. After it did not arrive in two weeks I called Amazon and was told it was a third party...
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3.3
Product
Amazon Customer Care
#1167206
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My son tried to order from Amazon today for a product that we both needed for our home and he was surprised to find out after putting in his debit card info he sees a camera asking him to place his card in the camera! All of a sudden!- that never happened before the...
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Anonymous
Anonymous

I have a feeling your son was not on the official Amazon site.

1.0
Product
Amazon Customer Care
#1165002
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For some reason amazon cancelled two items in the order without authorization or notice to me as account owner. Suppose to refund $145.32 to my bank account in 10 business days, but none refund has been done as of today and the worst part is Amazon wash his hands...
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1.0
Product
Amazon Customer Care
I liked
  • Ease of use
I didn't like
  • No help from customer service
  • Unhelpful customer service
  • Vague unhelpful responses
#1164273
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I have ordered quite a lot opf goods from Amazon for my business over the last 5 years and each year the service gets worse and the products they are sending out is pure junk. This is what happens when a mail order company gets a foot hold then they turn to screwing...
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1.0
Product
Amazon Customer Care
I didn't like
  • Policy
#1163951
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Originally Amazon said they would assist with this. I offered to pay for the shipping. Because apparently they are not returnable. I offered to pay for the shipping. Then they came back and said they would not help me. I wrote again and got a brief comment from the...
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4.0
Product
Amazon Customer Care
I liked
  • I really love amazon and this time i was truly disappointed
I didn't like
  • Lack of response from a manager
#1161958
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The concept of Amazon might be great but it has become a breeding ground for ripping off consumers. I made 60+ purchases in the last month on Amazon.com. When I went to return an item that was broken when it got here I noticed that the item "retail" price had been...
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Sneaker411
Sneaker411

To date, Amazon hasn't done anything to fix this problem. All they seem to care about are the greenbacks.

Anonymous
Jeff

Are you serious? That is literally what a sale is. Did you really think things that were on sale were being sold at a loss??

1.8
Product
Amazon Customer Care
I didn't like
  • Lack of interest of consumers
#1160135
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