Product: Amazon Customer Care Clear all filters (191 of 191 reviews match)
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3.6
Details
Received a damaged item contact Amazon immediately. Requested amazon resend item that was broken. Representative was very nice and stated that I discard the broken Item and new item would be sent. Days later received an email from amazon stating that I needed to return...
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Review
#1597182 Review #1597182 is a subjective opinion of poster.
Service
Amazon Customer Care
Pros
  • Products
  • Stuff they sell on their website
Cons
  • Customer service is poor
Reason of review
Poor customer service
Preferred solution
An actual apology for their mistake and theft, not an “apolo-lie” to get me off the phone
Tags
  • amazonexposed
1.0
Details
Synchrony Bank and Amazon was contacted on June 6, 2019 at 15:12 p.m. to discuss the discrepancies of purchased and returned items. The conversation lasted for one hour. I discussed line-by-line items current status and requested a confirmation of the current balance...
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Review
#1586443 Review #1586443 is a subjective opinion of poster.
Service
Amazon Customer Care
Pros
  • Click & swich order access
Cons
  • Advertise but can not deliver
Reason of review
Return, Exchange or Cancellation Policy
One week Back the product should deliver but not yet I received .message got me ur order has delivered
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1 comment
Anonymous
#1713020

Hi. Have you tried going onto your order page and selecting item not received? Then follow the prompts. Sometimes you have to select a link about having order issues before yo...

Review
#1569920 Review #1569920 is a subjective opinion of poster.
Service
Amazon Customer Care
Cons
  • Amzl delivery
  • Terrible delivery service
Reason of review
Poor customer service
Loss
$400
Preferred solution
Deliver product or service ordered
I have had more problems getting my orders delivered BY amazon and when you call to complain they hang up on you, EVEN THE MEN AT YOUR CORPORATE CUSTOMER SERVICE DEPARTMENT HUNG UP ON ME!!! Then one time when I asked to speak with a supervisor they transferred me to...
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1 comment
h.kitchener
#1704727

Amazon.com is not a ripoff, but their customer service leaves alot to be desired and their "guarantee" delivery dates are unreliable, due apparently to their ever-more frequen...

Review
#1563377 Review #1563377 is a subjective opinion of poster.
Service
Amazon Customer Care
Reason of review
Poor customer service

Amazon - Customer service is a joke. Takes way too much time to explain issues and get results.....too many canned responses and I'm so sorry.... bs

Package not delivered when it said and then marked as delivered on Amazon site. Took 1-1/2 hrs to get resolved.
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Review
#1558175 Review #1558175 is a subjective opinion of poster.
Service
Amazon Customer Care
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund
Tags
  • Customer Service Chat
3.0
Details
i ordered something using my amex points, the next day I looked at my account to see when I would receive all my orders, and I could not see them on my account. I looked at the order I placed, called amazon, and asked where is my order. After explaining this situation...
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Review
#1552333 Review #1552333 is a subjective opinion of poster.
Service
Amazon Customer Care
Pros
  • Website
Cons
  • Customer service and policies
Reason of review
Poor customer service
Loss
$700
Preferred solution
Deliver product or service ordered
1.2
Details
I hate Amazon. Long story short they promised me free expedited shipping to use on a new order because I complained about a previous order. They applied one day shipping for free to that new order, but they shipped the package ground instead of next day air (The proof...
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Review
#1548028 Review #1548028 is a subjective opinion of poster.
Service
Amazon Customer Care
1.0
Details
Amazon - Bad Customer Service
I ordered a Product from Amazon 3 days later they canceled the order because they marked the price wrong online. I called them to complain that it is against the law to cancel due to there error in pricing. They refused to give the product for the purchased price....
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3 comments
ShabbyAnt779
#1720493

Received a damaged item contact Amazon immediately. Requested amazon resend item that was broken. Representative was very nice and stated that I discard the broken Item and ne...

Review
#1544719 Review #1544719 is a subjective opinion of poster.
Service
Amazon Customer Care
Cons
  • Never shipped product
Reason of review
Poor customer service
Preferred solution
Price reduction
Tags
  • Fraudulent offers
1.0
Details
The "supervisor" had dogs barking in the background and gave the exact same generic response that didn't actually apply to my situation or order. Never got any resolution as no one was empowered to do anything more than try the same cancel button I have access to on my account. Really a baffling experience that this is the type of service Amazon...
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1 comment
Anonymous
#1689506

Similar experience with half robotic, uneducated costumer “care” crew.

Review
#1533859 Review #1533859 is a subjective opinion of poster.
Service
Amazon Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
Tags
  • Customer Service Associate
  • Customer Service And Returns

Amazon deleted ALL my reviews!

1.0
Details
Amazon said I asked for a discount or asked for free stuff in return for a good review. I did NONE of those things!! I mean NONE! I called Amazon 9 times! I told them : You made a mistake Tell me what I did and when. Like I said I know No seller, I never asked any seller for anything! This is Nuts. You keep saying I violated you guidelines but Never tell me what or how I violated them. I NEVER Violated anything! NO RESPONSE from them. Just the same form letter.
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Review
#1533247 Review #1533247 is a subjective opinion of poster.
Service
Amazon Customer Care
Reason of review
Poor customer service
Preferred solution
Restore my right to post reviews