Product: Amazon Customer Care Clear all filters (0 of 174 reviews match)
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For most web shoppers Amazon is the 800 lb gorilla and often the cheapest and best. But there have been several recent, bad customer experiences; and, they seem to have become more frequent over the past two years with little to no restitution or aim to improve. Here...
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Anonymous
Anon

I have only had to return one item to Amazon a few years back when I inadvertently ordered a duplicate of a dvd. I had no problemed returning it at all. The last few items tha...

Product
Amazon Customer Care
#1243832
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Seller refused to respond to me so Amazon itself advised me to file an A to Z claim. What a joke, they denied me based on the fact that I received the right product. In essence they called me a liar and protected the seller. I filed a dispute, again denied now for no...
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2.3
Product
Amazon Customer Care
I liked
  • After 15 years i deserve better
I didn't like
  • Being called liar
#1240021
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thinking it was from amazon.....well..it wasn't. it had problems practically from the box. but since it was over 14 days,( i was in the hospital and recovering for over a month before i could get to use it.) amazon REFUSED to do anything. they referred me to the...
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Anonymous
Durpa

Actually he does get to speak to you in that way because......wait for it........YOU STARTED IT!! You can’t play the victim when it was your attitude and threats that caused t...

Product
Amazon Customer Care
#1222367
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On 03/15/18 starting at 3:09AM, I called Amazon customer service to assist me on my Kindle HDX. I told the agent I was trying to ‘clear the furthest page read’ on my book. I had moved the pages of the book to the beginning, ‘cleared the furthest page read’ on the...
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Product
Amazon Customer Care
#1210852
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Monthly for 12 years I bought everything except groceries from Amazon and I am a Prime member, suddenly I went to make a review and I couldn't. As with others on this sight, they give you no reason and no chance to change the decision. I am disabled, retired and mostly...
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Anonymous
Anonymous

I too was banned from reviews without given a reason. I was referred to their guidelines and found none I violated. The only thing I can think of is I was offered a refund to ...

3.8
Product
Amazon Customer Care
I liked
  • Convenience
I didn't like
  • Unfair policies
#1210806
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Amazon refuses to post legitimate complaint
from Amazon Customer on March 13, 2018: ____________ "Missing parts--was previously purchased/returned. Booo! Couldn't use it. Came with missing part (taped up like a previous return--that's bad management. Returned and reimbursed as expected. Tried to order another...
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Anonymous
Anon

I have posted what could be considered negative reviews and they were published. I was to the point, was not overly derogatory and just explained why I gave a lower rating.I t...

3.5
Product
Amazon Customer Care
I didn't like
  • Terrible waste of my time
  • Product defective-could not get another at same price
  • Knowingly selling previously returned product
#1210222
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Sorry in advance that this post is so long but I just wanted to explain the complete story of what happened regarding my Amazon account. ‘Amazon Customer Service’ is horrendous. A person illegally accessed my account and fraudulently used my account to place orders. I...
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Anonymous
Laurie Serran

Hi I just wanted to tell you that the exact same thing happened to me starting on February 12th and my account was hacked by someone in Russia, They actually changed something...

1.0
Product
Amazon Customer Care
I didn't like
  • Customer service is horrendous
  • Amazon has done nothing
#1206355
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Amazon sends me yesterday morning 3/7 an email confirming my package is "out for delivery" when I track package a map pops up with a red dot for delivery destination and a blue dot for the driver whom they stated was only 7 stops away. That blue dot was stationay in...
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2.8
Product
Amazon Customer Care
#1205757
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The last order for a book I found on Barnes and Noble for only $ 3.00 more and order was so much easier. At least their website loaded with on problem and was very fast. I have other options on the internet that are better. I am done with Amazon. They are getting too...
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2.1
Product
Amazon Customer Care
I didn't like
  • Lack of customer service being helpful with problems
#1205191
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don't deal with amazon after they were charging for a returned item and were incapable of understanding their own paperwork,now they are charging us for free time wich we never had or used,when we called we got nowhere,with chase's assistance they said they would close...
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1.0
Product
Amazon Customer Care
I liked
  • Very annoying
  • No help from customer service
#1203535
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