Product: Amazon Customer Care Clear all filters (191 of 191 reviews match)
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1.0
Details
Do not buy from Amazon. Their customer service has become among the worst in the industry. I purchased a number of items all of which were not the products that I ordered, were defective, and/or were damaged. I was instructed to return the items at my cost and Amazon...
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#1346571 Review #1346571 is a subjective opinion of poster.
Service
Amazon Customer Care
Cons
  • Not resolving the problem and non answerable to the customer
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • Amazon Ripped Off

Amazon - Fire stick with talk to Alexa

2.1
Details
I’ll be watching something and it will totally turn off and it’s not really nice at all especially when my kids are watching there shows
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#1324379 Review #1324379 is a subjective opinion of poster.
Service
Amazon Customer Care
Amazon has grown exponentially in a decade and has gone from the high level customer service to low level, poor quality customer service as many large retailers. Amazon's primary focus became growth and expansion and diversification of products and services. Which...
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#1318487 Review #1318487 is a subjective opinion of poster.
Service
Amazon Customer Care
Reason of review
Poor customer service
Preferred solution
Reduce effort to obtain acceptable customer service
2.1
Details
They randomly charged a card on my account that wasn't the default payment card, and the purchase amount of $1400 got declined because they used an old card that they weren't supposed to use. So, I got an email saying my order was canceled because the payment didn't go...
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#1299065 Review #1299065 is a subjective opinion of poster.
Service
Amazon Customer Care
Cons
  • Only customer service office is in the philippines
  • Customer service was bad
  • Messed up
Reason of review
Poor customer service
Loss
$623
Preferred solution
Price reduction
Tags
  • Mismanagement
I have ordered from amazon for years, but when I forgot my password, I was not able to re-set it, and instead have just wasted time shhad already opping and preparing my order, only to find out that since my credit card number changed, and I cut up the old one, I did...
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#1296388 Review #1296388 is a subjective opinion of poster.
Service
Amazon Customer Care
Reason of review
Poor customer service
Preferred solution
either reset my list without needing my OLD crredit card expiration datte, and without a phone call, or forget about it. I thought this was a place to post bad reviews, not get assistance, I have given up on assistance and wanted to post a bad review.
Featured
1.0
Details
Amazon - Billion dollar company won't accept return?
Amazon - Billion dollar company won't accept return?
Amazon - Billion dollar company won't accept return?
Amazon - Billion dollar company won't accept return?
I was gifted a Herman Miller chair that was purchased from Amazon. The company I previously worked for gifted it to me as a parting gift. I have already reached out to them and was not able to find the information Amazon was requesting. I do not know who purchased it...
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#1291662 Review #1291662 is a subjective opinion of poster.
Service
Amazon Customer Care
Cons
  • Customer service
  • Return policy
Reason of review
Damaged or defective
Loss
$1495
Preferred solution
Full refund
Tags
  • Refund And Return Policy
Resolved
3.0
Details
It can be hard to get to the return policy for a supplier; if not stated at all, it is an Amazon return policy. I have found, though, if I gripe about paying for a return, they usually capitulate. They have no physical store like many other online suppliers do, so it...
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#1289507 Review #1289507 is a subjective opinion of poster.
Service
Amazon Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Amazon wrote me to demand that I pay them $50 to reimburse for a double credit issued to my credit card account. They did not provide any info to verify the original charge or that the credits had indeed been given. That email (the first contact I received on this...
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#1288491 Review #1288491 is a subjective opinion of poster.
Service
Amazon Customer Care
Reason of review
Poor customer service
Loss
$1500
I no longer have the giftcard and can not figure out how to prove the payment was made. So frustrated Have sent them an explanation they just keep asking for another means of payment. No more AMAZON for me. They have joined COMCAST on my list of poor customer service...
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#1275773 Review #1275773 is a subjective opinion of poster.
Service
Amazon Customer Care
Reason of review
Problems with payment
I cancelled a seller account because of the site being so complicated yet I have continued, every month, to be charged for services I have NEVER used. Not a good company to work with due to the fact they have no one to speak to nor do they make it easy to have access to support. It is like no one exists in the Amazon...
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Review
#1275052 Review #1275052 is a subjective opinion of poster.
Service
Amazon Customer Care
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund