Recently I tried to purchase some Toro lawnmower parts on Amazon.com. The site included a photo fo a small plastic bag with the pinion gears i wanted and the lettering qty 5.
The photo showed 5 gears in the bag. The normal person would assume the bag of 5 is one quantity as depicted. I order one and got one gear and not the small bag with 5 gears. I called to complain and Amazon customer service then refers me back to a third party supplier by the name of Mowtown Inc, Kennesaw, Ga.
When i emailed Mowtown, they quickly blamed Amazon. Is it not funny that ones blames the other to the detriment of the customer?
These anti consumer entities refuse to acknowledge their responsibility and claim the photos are the responsibility of the other or worse, claim it has no bearing on my transaction. Buyers beware of Amazon.com and also Mowtown Inc or Mowtown USA.
Location: Washington, District Of Columbia