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Amazon Closed my Account and I lost all access to purchases, returns, etc. I have been a customer for 15 years and this has never happed.

Closed my Account, Amazon shipped the wrong item, I need Correct Return label to replace.

I am homebound with MS and can't call out if I have an emergency.

Your website and paperwork reports you shipped an Note 20 Ultra, but I received a Note 20. I cannot make calls out that's why I needed this phone. I can't even contact the seller because the information is not avail online.

I cannot call this #888 number with no working phone. Only way to communicate is via text or email.

You shut down my original account after I ordered a $700 phone.

Amazon sent the wrong phone s/b Galaxy Note 20 Ultra instead I received an Galaxy Note 20.

the Amazon order confirms I ordered a Note 20 Ultra, but the phone is not. Now I cannot access the order to start a return.

I have 2 picture of phone and Order #.

Pamela Chapman

Monetary Loss: $660.

Preferred solution: Send the correct phone and allow access to original account to track other orders and returns..

Amazon Pros: Charged me and i didnt buy.

Amazon Cons: Charged for the wrong item.

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