I opened an account on AMAZON.COM on December/08/2012 to buy stuff of my interest witch I did and everything was fine until January/22/2013 when I checked my checking account witch I have linked with my Amazon account and found out that Amazon was charging me with the amount of $39.99. So i decided to take action for this and contacted Amazon by email with the question of why i was charged by them.
Amazon in about 4 to 5 hours reply to my email asking if I have an Sellers Account and if I did that they charge monthly this amount. I reply to them that i do not have a sellers account that my only account is a buyers account and send them evidence of the Terms and Agreement I said yes to. Amazon reply back and saying that they are sorry about this error and they are going to fully refund me back in about 2 to 3 business days. But the trouble does not stop here, since on my checking account I only had about $4.00 to $5.00 and Amazon charge me by mistake my bank fees me with $35.00 if I do not pay the amount that Amazon charged me in 24 hours.
Already 24 hours past and my bank charges me and now I owe the bank even if Amazon refund me the $39.99. I send another email to Amazon regarding this situation and they say that Amazon will only refund me the amount they have charge me and that they are sorry about what have happen to me and tells me that I need to call my bank about what happen so they can discard the fee. I called my bank and they told me that they were going to check my situation and they need to contact Amazon to confirm what I said. So once again I send another email to Amazon with my problem with complete details and asking for a contact number so my bank can call them to confirm my situation.
Amazon reply saying that I needed to fax them my bank statement were it shows Amazon charging me and the bank fee, also Amazon is asking for extra information with the statement such as name, address, phone number, case number and more...I am really mad that I have to go trough all this just because Amazon made a mistake by charging me for a service I do not have. What are my rights here? What should I do?
Should I take this matter to an upper level? Please need help!
Product or Service Mentioned: Amazon Account.
Monetary Loss: $85.