I canceled my Amazon Prime account 8/26/2015. I checked my account today, 3/25/17 only to find out that they charged my account 2 years later.
I contacted customer service to inform them of the unauthorized charge and I was told that I must of checked something online to reactive the account. Needless to say this is a lie. I haven't checked anything related to Amazon Prime. I was told that it would take 3-5 days for a refund of the membership fee of $104.
I am very pissed at this action because I know that I never reactivated or made a charge using Amazon. To add insult to injury, I asked why it would take 3-5 days, I was then told that they had to make sure the money was taken from my account before they could credit my account.
I told the Amazon representative that it has come out of my account and not only this, my account was put into over draft as a result. I will never purchase anything off of Amazon.
Product or Service Mentioned: Amazon Membership.
Reason of review: Unauthorized Draft.
Monetary Loss: $250.
Preferred solution: Full refund.
Amazon Pros: Very dissatisfied.
Store Location: Amazon, MT 59632, USA