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Amazon have put my account 'on hold' for absolutely no reason and refuse to unhold it.

"We didn't receive your fax", yes you did! I sent it to you five times!

Awful customer service, the 'account specialist' cannot be reached by phone, only by 80's era fax machines, appalling service, they just do not care at all. No other website I have used has this appalling and unintuitive 'verification method'.

Shoddy website. Accounts can be put 'on hold' for no reason at all and Amazon will then keep all of your gift card balance and any other balances all for themselves.

Product or Service Mentioned: Amazon Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Deliver product or service ordered.

Amazon Cons: Just plain poor customer service, Account on hold, Fax.

  • Amazon Account
  • Account Specialist
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Anonymous
#1153410

Amazon is *** !!!!