Product: Amazon Account Rating: 3 Stars Clear all filters (14 of 217 reviews match)
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Amazon - Account was frozen. Customer reps repeatedly say that someone will contect me and they never do

3.0
Details
Account was frozen. Customer rep states that their security team needs to review and will send email on how to reactivate account in 2 business days. Have never received an email. I have called 5 or 6 times and each time am told the same thing and nothing happens.
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Review
#1662010 Review #1662010 is a subjective opinion of poster.
Product
Amazon Account
Pros
  • Speed of delivery
Cons
  • Deprive me right to return wrong items against refund
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

Amazon - Wrost experience

2.6
Details
After cancelation of product still product has been arrived on place becuase payment already did earlier. fake commitement giving every executive your product has been cancelled .Even wrong status showing on site i was placed order at 6:30pm and after 25mints status gone be discpatched 3pm either make me fool or read my mind on 3pm before 3:15 hours how can be possible order dispatch .Troubles after doing shopping on amazon.
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Review
#1635513 Review #1635513 is a subjective opinion of poster.
Product
Amazon Account
Cons
  • Fake commitement
Reason of review
Poor customer service
Loss
$12999
Preferred solution
Full refund
Tags
  • Www amazon in
2.7
Details

Update by user Aug 27

See my update comments.

Update by user Aug 27

Amazon contacted me via email with a link to connect to customer service. The CS agent sent me another email with a link to close and delete the account.

I just received notice of closure. Some observations: 1) If CS had been given the ability to...

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Resolved
Review
#1635267 Review #1635267 is a subjective opinion of poster.
Product
Amazon Account
Pros
  • Convenient
  • Large assortment
Cons
  • Cannot delete account
  • Scripted customer service
Reason of review
Poor customer service
Preferred solution
Close my account. Delete it. Notify me of the closure and deletion in writing.
Tags
  • Amazon Customer Service
2.5
Details
Amazon - One click rip off

Update by user Jun 13

I finally got my money back after four weeks waiting. whether the delay was caused by my bank or by amazon is still an unanswered question

Update by user May 15

nothing has been done

Original review posted by user May 14

I was shopping at amazon.com and when I went to check out a little window came up and said get free shipping...
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1 comment
Rylyn
#1687330

Do not eat at golden coral 98 north lakeland fl. I am so sick been to ER now going to another doctorin the morning

Resolved
Review
#1534704 Review #1534704 is a subjective opinion of poster.
Product
Amazon Account
Pros
  • Product
  • I have used amazon many many times
Cons
  • Support service
Reason of review
Poor customer service
Loss
$127
Preferred solution
Full refund
Tags
  • Customer Service And Returns
2.9
Details
Please ever one, Add as much verification as you can, cancel your Amazon prime account and delete all payment methods. If someone else hacks your account and buys stuff, Amazon will lie to you and say they will fix it. I talked to them at least 5 times. :wtf: Then they...
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1 comment
Anonymous
#1673284

Interesting. I've had my account hacked twice in the last 5 years and both times it was resolved by Amazon within 24 hours.

Money back, orders cancelled that were not mine and everything put back as it was. The first time was about 5 years ago and the most recent was 2 months ago.

You obviously got a bad customer service person or something unless there's more to the story. I didn't even have to talk to anyone, did it all through customer service e-mail.

Review
#1510106 Review #1510106 is a subjective opinion of poster.
Product
Amazon Account
Reason of review
Poor customer service
3.1
Details
A few months ago someone hacked my Amazon account and charged two items illegally. I contact Amazon and my credit card company. Amazon didn't do anything; my credit care company reversed the charges and replaced my card. I called Amazon again about my card being...
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1 comment
Anonymous
#1628782

The good old days are GONE ; nobody cares how long you have or haven't been a customer. Your comment about "sign of the times" is 100% accurate.

Review
#1447155 Review #1447155 is a subjective opinion of poster.
Product
Amazon Account
Cons
  • Treament by security to fix my problem
Reason of review
Poor customer service
Loss
$40
Preferred solution
Let the company propose a solution
3.2
Details

Update by user Jul 11, 2018

One star. I've been mostly happy with Amazon, as reflected by my average 3.2 rating.

But most of the other factors are minor compared to their complete failure to follow thru on a security breach. Had I known that PissedConsumer was going to average all of the factors...

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Review
#1300611 Review #1300611 is a subjective opinion of poster.
Product
Amazon Account
Cons
  • Account service
  • Being mislead
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • Hacked Account
  • Inaction

$5 credit for Amazon slow shipping is a rip off

2.8
Details
All this does is save Amazon money by suckering you into accepting delayed shipping for a $5 credit. When you attempt to use the credit with the Amazon Pantry, Amazon slaps on extra shipping charges which makes the offer absolutely useless. In fact, it may even penalize you! Check it out, compare both ways. Unfortunately, this is the first time I've experienced Amazon using a cheap *** like this. Too bad, because even Amazon can stumble and others will slip into the space. Personally, I will no longer automatically assume that Amazon has a good price and begin shopping at other sites and compare the true, out-the-door delivered cost. Ultimately, this is good for the consumer. Perhaps Amazon has become a little too big?
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Review
#1065258 Review #1065258 is a subjective opinion of poster.
Product
Amazon Account
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
2.9
Details
Amazon Allowed A Phishing/Scam Artist To Buy $300.00 Worth Of Fraudulent Gift Cards Out Of My Account And Never Put A Stop To It!
Amazon Allowed A Phishing/Scam Artist To Buy $300.00 Worth Of Fraudulent Gift Cards Out Of My Account And Never Put A Stop To It!
Amazon Allowed A Phishing/Scam Artist To Buy $300.00 Worth Of Fraudulent Gift Cards Out Of My Account And Never Put A Stop To It!
Amazon Allowed A Phishing/Scam Artist To Buy $300.00 Worth Of Fraudulent Gift Cards Out Of My Account And Never Put A Stop To It!
Amazon Allowed A Phishing/Scam Artist To Buy $300.00 Worth Of Fraudulent Gift Cards Out Of My Account And Never Put A Stop To It!
Amazon Allowed A Phishing/Scam Artist To Buy $300.00 Worth Of Fraudulent Gift Cards Out Of My Account And Never Put A Stop To It!
Amazon Allowed A Phishing/Scam Artist To Buy $300.00 Worth Of Fraudulent Gift Cards Out Of My Account And Never Put A Stop To It!
Amazon Allowed A Phishing/Scam Artist To Buy $300.00 Worth Of Fraudulent Gift Cards Out Of My Account And Never Put A Stop To It!
Amazon Allowed A Phishing/Scam Artist To Buy $300.00 Worth Of Fraudulent Gift Cards Out Of My Account And Never Put A Stop To It!
Amazon Allowed A Phishing/Scam Artist To Buy $300.00 Worth Of Fraudulent Gift Cards Out Of My Account And Never Put A Stop To It!
Amazon Is Worst Than My Bank! I did write a letter back on Friday, October 7th, 2016 and they 100% Ignored It, until about a week before my Small Claims Lawsuit Court Date. Anyway, here is the Whole Story: I have been a victim of Amazon Online Fraud about one (1) year...
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3 comments
Anonymous
#1362203

Forget passwords, that obviously was an obstacle the thief had overcome. You should have immediately deleted your payment information and closed the account.

And canceled your cards with your bank and ordered new ones. It would be better to start a new Amazon account than to continue to change the password. It kept happening over and over. That should tell you something.

Unfortunately black hat hackers are ***. And put every security measure possible on all your accounts, like two factor authentication if possible.

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Review
#975343 Review #975343 is a subjective opinion of poster.
Product
Amazon Account
Pros
  • Stuff they sell on their website
Cons
  • Allowed the fraud to go through my account for a 2nd time
  • October 7 2016 complaint letters went ignored for the most part
  • Lizette fernandez legal said they dont protect fraud victims
Reason of review
they allowed $300.00 to be illegally stolen from my online amazon account without my password and they did NOTHING to stop it, even though i reported it right away!
Loss
$300
Preferred solution
Full refund

Amazon in New York, New York - HORRIBLE, INSOLUBLE SIGN-IN DIFFICULTIES

3.0
Details
I have used Amazon for years. Suddenly, over the past month, I have been getting a constant error message whenever I try to order online and I come to the point where I have to sign in. The system retains my original email address, which I registered with when I joined, and it exhibits a number of asterisks highlighted in blue - my password. At least 10 times I have clicked "sign in," assuming that the blue-highlighted asterisks represent my password, preserved in the system. When I do that I get another error message telling me that either my email or my password is incorrect. I have tried to solve this problem by changing my password - this has not solved the problem. I called customer service and was on the phone with a representative for an hour. He could not solve the problem. Moreover, he kept talking over me and not listening to what I was telling him. I am a journalist and interview people constantly for my work; I am accustomed to doing research, and to carrying out assignments requiring meticulous accuracy. So I do not believe the problem is mine. This company is the worst I have ever dealt with in my 60-plus years of life.
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Review
#848717 Review #848717 is a subjective opinion of poster.
Product
Amazon Account
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Bad Customer Service Care Support