Product: Amazon Account Clear all filters (207 of 207 reviews match)
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1.0
Details
I wanted to be able to send secret santa gifts to individuals so I researched how to do this using Amazon on the web - basically set up a new email address and Amazon account and send from there. I did that and was quite frankly surprised it let me use the same debit...
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Review
#1682551 Review #1682551 is a subjective opinion of poster.
Product
Amazon Account
Pros
  • Fantastic selection
Cons
  • No customer support at all
Reason of review
Poor customer service
Loss
$50
Preferred solution
Deliver product or service ordered

Amazon - One time pass codes are not working

1.0
Details
Amazon - One time pass codes are not working
I have been an Amazon customer and seller for many years. This week I was locked out of both my buyer and seller accounts because of one time pass codes. The codes either never arrive or when they do arrive they are expired or invalid. This is happened multiple days, on multiple devices, on multiple browsers, on multiple accounts, and on multiple networks. Amazon has admitted that I am not the only one having these problems but seem to have no ability to fix it. I have no difficulty receiving one time codes from any other company, just Amazon. If they don’t work and they know they don’t work then they need to come up with something else that does.
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Review
#1666221 Review #1666221 is a subjective opinion of poster.
Product
Amazon Account
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution

Amazon - Account was frozen. Customer reps repeatedly say that someone will contect me and they never do

3.0
Details
Account was frozen. Customer rep states that their security team needs to review and will send email on how to reactivate account in 2 business days. Have never received an email. I have called 5 or 6 times and each time am told the same thing and nothing happens.
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Review
#1662010 Review #1662010 is a subjective opinion of poster.
Product
Amazon Account
Pros
  • Speed of delivery
Cons
  • Deprive me right to return wrong items against refund
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution

Amazon - Press ! for English

1.0
Details
I was a long time Amazon Prime customer and my password stopped working. I attempted to create a new password without success (Amazon was suppose to send me a confirmation which never arrived) so I placed a call. I spoke with someone with a rudimentary knowledge of English who I couldn't understand and had to be transferred to another representative who could actually speak English. This rep was rude and condescending. He had my name, my address, my phone number, my email address and my credit card number but did his best to make my experience as difficult as possible. I told him to just cancel my account. I will subscribe to Netflix and stop shopping on Amazon. I don't need them.
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Review
#1658116 Review #1658116 is a subjective opinion of poster.
Product
Amazon Account
Pros
  • Fast shipping
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Hire help who can speak English. Train your customer service reps.

Amazon - Fraudulent charges

1.0
Details
I only used credit through Amazon.com and discovered recently fraudulent purchases in Europe were made. I am posting this as a warning to others so you frequently check/monitor your account/credit purchases. I notified credit company and authorities so they are currently investing this.
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Review
#1649293 Review #1649293 is a subjective opinion of poster.
Product
Amazon Account
Reason of review
Fraudulent charges
Loss
$1000
Preferred solution
Investigate this matter further
2.3
Details
My Amazon account was hacked for several purchases totaling over $1000 worth of Kyle cosmetics. I refused payment for these charges through my credit card and had my card number changed. In turn Amazon had placed a hold on my account pending an "investigation", but...
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1 comment
h.kitchener
#1738676

All, and I repeat ALL large corporations now have terrible customer service. Amazon is a giant and usually, things go well with them, even though they seem to rely on the USPS for deliveries and ignore it's unreliability.

They may or may not eventually get back to you.

Good luck. Find another online retailer to shop with.

Review
#1636080 Review #1636080 is a subjective opinion of poster.
Product
Amazon Account
Reason of review
Poor customer service
Loss
$500
Preferred solution
Unfreeze my account and generously prorate my Prime membership

Amazon - Wrost experience

2.6
Details
After cancelation of product still product has been arrived on place becuase payment already did earlier. fake commitement giving every executive your product has been cancelled .Even wrong status showing on site i was placed order at 6:30pm and after 25mints status gone be discpatched 3pm either make me fool or read my mind on 3pm before 3:15 hours how can be possible order dispatch .Troubles after doing shopping on amazon.
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Review
#1635513 Review #1635513 is a subjective opinion of poster.
Product
Amazon Account
Cons
  • Fake commitement
Reason of review
Poor customer service
Loss
$12999
Preferred solution
Full refund
Tags
  • Www amazon in
Resolved
2.7
Details

Update by user Aug 27

See my update comments.

Update by user Aug 27

Amazon contacted me via email with a link to connect to customer service. The CS agent sent me another email with a link to close and delete the account.

I just received notice of closure. Some observations: 1) If CS had been given the ability to...

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Review
#1635267 Review #1635267 is a subjective opinion of poster.
Product
Amazon Account
Pros
  • Convenient
  • Large assortment
Cons
  • Cannot delete account
  • Scripted customer service
Reason of review
Poor customer service
Preferred solution
Close my account. Delete it. Notify me of the closure and deletion in writing.
Tags
  • Amazon Customer Service
1.0
Details
I posted a thread here https://sellercentral.amazon.com/forums/t/amazon-suspended-my-account-i-sued-and-won-and-got-my-money-back/482548/43 stating that I won a lawsuit against Amazon for holding my funds and Amazon banned me from the forum saying this You have been...
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1 comment
Anonymous
#1737403

There isn't a company in the world that would allow you to post a brag session about how you won a lawsuit against them on their forums. This was childish and pathetic on your part.

Review
#1608012 Review #1608012 is a subjective opinion of poster.
Product
Amazon Account
Cons
  • Lower level customer service microphone cut out games
  • Banning reviewers without a specific reason
  • Fraud by employee and thenbad customer service
Reason of review
Poor customer service
Loss
$999999
Preferred solution
You can't fix Amazon.
Tags
  • No Response From Csr
  • Strict Censorship Of Reviews

AMAZON SUCKS

1.0
Details
GOT AMAZON AS XMASS GIFT FROM WIFE A YEAR AND A HALF AGO. IT TOTALLY SUCKS. NOTHING BUT ADS FOR TEENY BOPPER GAMES. JEFFY B CAN GO HAVE HIS *** GF SUCK HIM OFF AND MAYBE F HER. WOULD HAVE RETUNED AFTER ONE (1) WEEK BUT DIDN'T WANT TO HURT WIFES FEELINGS.....POS (PIECE OF ***
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Review
#1556808 Review #1556808 is a subjective opinion of poster.
Product
Amazon Account