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Hello,

Please solve my problem. I returned 5 things on December,2019, but I still have not received money($203.87) to my Prime card(ending 1367) in Chase

i wrote a lot messeges to Amazon and finaly I got messege from Customer service on April,14,2020

Sent: Tuesday, April 14, 2020, 03:00:41 AM PDT

Subject: A Message from Amazon Customer Service

Amazon

Your Account Amazon.com

Message From Customer Service

Hello,

I understand that you've not received the refund for the items you've returned to us.

While checking, I can confirm that $203.87 has been refunded for the items on the orders given below:

#112-817****-888****

#112-575****-119****

#112-817****-888****

#112-775****-281****

#112-253****-167****

You'll be able to see the refund here:

https://www.amazon.com/gp/css/summary/edit.html?orderID=112-817****-888****

https://www.amazon.com/gp/css/summary/edit.html?orderID=112-575****-119****

https://www.amazon.com/gp/css/summary/edit.html?orderID=112-817****-888****

https://www.amazon.com/gp/css/summary/edit.html?orderID=112-775****-281****

https://www.amazon.com/gp/css/summary/edit.html?orderID=112-253****-167****

If you don't see the VISA refund posted to your account, please contact your issuing bank for further assistance.

Your bank can clarify how long it'll take them to post the refund.

If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happening. You can e-mail them directly at charge-inquiries@***.com.

After this mes/ I tried to send messeges to charge-inquries@***.com , but I still have this problem and refund $203.87 did not post to my account

My English is not good this why for me better to write and read ( I have 5 returned items)

Larysa Posunko

1312 N.Martel Ave # 4

Los Angeles,CA 90046

Location: Los Angeles, California

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