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4.3

I have been an amazon customer since 2008 and have purchased many thousands items and have written just as many reviews of 4 stars or more. Those that I do not rate above three stars is due to quality or false statements made by the seller on the product being described.

Recently I received one of my many purchases and tried to write a review and was told that I violated the review guidelines. No where are any of my reviews available anymore. They are all gone. Here is a photo of the explanation that I get each time I try to write a review.

My helpful rating was 685.

I have tried to contact amazon without any success. No where on amazon website is there any option to contact customer service to ask for assistance why all my reviews were deleted.

Reason of review: Product reviews been deleted.

Monetary Loss: $1.

Preferred solution: Let the company propose a solution.

Amazon Cons: Could not find help on why all my product reviews were deleted.

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Teresa P Feo

This same thing has just happened to me. I know darn good n well that I always followed all guidelines when posting my reviews.

I also can't get an answer from Amazon as to why they took away my review privileges and deleted all of my years of reviews. It's funny though that they still allow me to buy items. They sure do still want my money.

I spend a ton of money on Amazon too, but not anymore. I'm done with Amazon.

Amoni Mol

Amazon is worse than a dictator. Same thing happened to me.

All my hard work, bad and good reviews were taken down without any notice they would do so, nor did they bother to tell me why all reviews were taken down. Amazon thinks that if you take the time to tell about your experience, take pictures or video to support why I am rating the item as such, they don't like it.

Guest
reply icon Replying to comment of Amoni Mol

Same thing here. No need to waste my time on reviewing any longer.

Guest
reply icon Replying to comment of Amoni Mol

Same here. The reason they gave was false. Amazon must see itself as the thought police.

Guest

Same deal. Almost all of the items I buy are sold directly BY Amazon, I feel like unless you leave super crap reviews they want no part of your feedback. I purposely work to leave positive reviews when warranted because studies show most people leave either no review or a negative - just another example of Amazon having no clue how to fix their stupid website.

Guest

Yup this happened to me. First was my helpful votes went down then they decided to just wiped all my reviews until I had to check myself.

They stated suspicious activity yet everything I bought on my own and like a lot of you I like leaving photos and sometimes videos. The videos help a lot when I look at reviews so I thought it might help others.

Guest

Amazon sucks, they don't even notify you they are removing reviews, they just disappear without notice or explanation. I guess when you control so much of the world you can do whatever you want.

Kariann Idq

I wrote this and accepted Thanks AmazonCustomerMZ, Your latest customer review is live on Amazon. We and millions of shoppers on Amazon appreciate the time you took to share your experience with this item.

Decorative Bookends. Geode Agate Book Ends for Office Décor and Home (Purple) 1-* from AmazonCustomerMZ on September 21, 2020 It’s is NOT natural, dyed artificially and it leaks. Photo tells you all the truth, it is not natural as other Also claims, the ink was leaking all over and will stain all over your furnitures. Stay away.

See your I post a picture that the ink were all over the package. As you’ll see, there is another review written the same thing. And then, I received this message (below) and the my review is deleted. WHY ARE THEY DELETING THOSE REAL LEGIT REVIEWS????

SO ANNOYED!!!! —— Thank you for submitting a review of Decorative Bookends. Geode Agate Book Ends for Office Décor and Home (Purple); we are sorry you did not have a positive experience. We investigated your concerns about product authenticity, and the information we have indicates that the product you received was authentic.

As a result, we removed the review you submitted. This ensures that customer reviews remain as accurate as possible for the benefit of future customers.

Guest

The same happened to me at about the same time. I have emailed them per the message multiple times with no response.

This is extraordinarily frustrating, as I don't review often, but when I do, I feel it is entirely necessary. Usually positive reviews.

Guest

Same thing happened to me the first of August. Their explanation was I accepted gifts and money from sellers for giving good reviews. I explained I knew no sellers anywhere on the net and my only response was another form letter stating the same.

Jacqueline H Vbp

You'll see reviews missing if they're hidden for sensitive content or if the product's no longer available. If you type "reviews I have written" in the search bar it will take you to a page that has all your reviews, even the hidden ones.

Maybe there's an answer there? Also, if you click on the help section, (click on the three horizontal bars in the upper left hand corner, then scroll to the bottom) then under "Browse Help Topics" click on "Need More Help" then "Contact Us" you can utilize their chat program or choose to have a customer service rep call you. Hope this helps and please, if you do indeed get an answer, please post what it was here in comments! I've heard conflicting stories from Amazon's doing this to reviews it deems are "fake" to they do it every year to random accounts.

In any case, apparently you weren't singled out, reviews are getting removed for many accounts.

I've yet to discover the true reason, but if I find it I'll post it under this thread. Good luck!

Guest

I wrote a 1 star review of "A Warning" by Anonymous in which I pointed out that the author kept (insanely) blaming the Democrats for everything the author doesn't like about Trump. I called and complained after they did NOT post my review, but were posting reviews dated a day later.

The customer service person said they'd get back to me. They didn't. I kept checking, and 24 hours later, my review was posted, but buried under about 20 newer posts. Today (which would be the second day of my post), I checked for my post, and IT'S GONE.

Clearly Jeff Bezos is directing what types of reviews get posted, and what kind of an average number of stars he wants to see for a variety of items sold by the behemoth. Obviously, he's courting the administration in an attempt to stave off the regulators coming at him. It's all just one big con.

Everything. The "new normal".

Guest

Welcome to the club! David R.

Guest

Bottom line is it's Amazon's court and they will always have the ball. Actual customer service is non-existent and they really don't care.

Eventually, they will run off enough customers to stop doing this practice of deleting reviews (without explanation).

Most people who this happens to and get upset, have spent a lot of time writing reviews to help other customers which of course in turn helps Amazon. There are other places to shop.

Guest

Same here. I was in the top 10,000 reviewers and have been a long time customer writing very thoughtful reviews with video and photos.

I took reviewing seriously as I know it helps me to understand the product more due to the reviews. I wanted to be part of the community by writing reviews to help others. Then one day all my reviews were gone. They won't even respond to tell me which review violated their guidelines or why?

I cannot even ask a question now regarding a product. I have also just went through rounds of interviews for a position at Amazon. I have been very loyal to Amazon for countless years, and even pursued a position at corporate. Now I just simply have a bad taste in my mouth about the company et al.

We have paid for prime since it was offered. I wrote 100s of reviews.

Maybe they should have looked at how they gave out vouchers to sellers and realize it was Amazon that is at fault here and not the reviewers. I am beyond disappointed that they are all gone.

Guest

Happened to me too. I've been customer for over 15 years and have spent TENS OF THOUSANDS with Amazon.

I used to get daily packages. Told everyone how much I love Amazon. Amazon banned me from the community and removed my hundreds of reviews, mostly for 5-star for products I love. I contacted customer service twice and they will not budge.

They sent me a very curt email saying "We will not reinstate you." Here's what happened: I was browsing for ear buds and came across a product with multiple, clearly fake reviews. The reviews were for unverified purchases, the same user name left multiple reviews, and they were very short, 5-star, poorly written reviews like "good product i like it fast delivery." I posted a review along the lines of "Watch out, these are clearly fake reviews." Then I got banned. I'm mad Amazon would treat me this way after being SUCH a loyal customer. You would think they'd talk through the issue and reinstate me.

It's not like I have a history of being profane or mean. I've been a great customer and always left 5-star reviews for the customer service reps who helped me. Why would they lose such a high-spending customer when all I was trying to do was warn people about a potentially fraudulent product? Why would they remove all of my positive reviews, yet leave up FAKE reviews??!

I'm done with Amazon. I'm deleting my account and cancelled Prime and got my money back since it had just renewed. I just ordered beauty products from Pharmaca cheaper than I would've gotten from Amazon. Started an account with Thrift Books which has a huge and cheap selection.

Downloaded my pics from Amazon photos and uploaded them to Irista, which has 15 GB free storage and keeps your pics at a high res. I ordered prints cheaper from Snapfish than I would've gotten from Amazon. I downloaded the Target and Walmart apps and am going to use Vudu to buy tv shows rather than Amazon Prime. I'll step up my Ebay and Thredup game for clothes.

In the end I'll save money, because I'm going to start comparison shopping rather than blindly buying everything from Amazon. Hope others will join me!

Guest
reply icon Replying to comment of Guest-1641176

I can't agree more , Chris. I have also transitioned all of my shopping to other sites on the web.

I am still waiting for the final break to occur when my Amazon Prime membership expires in June 2019 at which time I will be evicting Amazon Echo and Alexa. About the only thing I ever see myself purchasing from Amazon is an item which I absolutely must have and which isn't available anywhere else.

There aren't many - if any - such items. My general rule for shopping has become "anywhere but Amazon", even if the item is a bit more expensive elsewhere.

Guest

Same thing that happened to me. I had over a thousand book reviews, and over 2000 helpful votes, and Amazon removed them all three days ago.

They have done this once before, and put me through *** to get them back.

I love reviewing books, and love helping out authors whom have little to no reviews. This is ***

Guest

I have also just had this message and have wrote 100’s of reviews never anything that would violate any rules all positive good reviews as they are the only ones I take time to review if we can’t leave honest reviews what is the point of having reviews at all!!

Guest

This happened to me too. Violating community guidelines' Some of the reasons were ridiculous. My good comments "I must have company connections' That is insane, and when I asked where they got that idea from I got no answer I was honest, not rude on two reviews and they were deleted and I was given a 'warning' I think they leave up one or two critical reviews to appear honest, and delete the rest It's so unfair.

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