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1.0

Hello sir,

Below i mentioned Order ID, for which seller deduct the round-trip shipping fee from my refund though the fault was from their side.

You can check that in my order i mentioned the proper and 100% right address of mine, when i contacted with Sagawa transport company about my delivery, they told that in address 'area name' or 'building name' is missing and that why address is unknown for them and they returned the product back to seller.

After knowing this i contacted with seller and they sent one mail to me that they will deduct the round-trip shipping fee from my refund which is not acceptable.

If its a fault from my side then i can understand but this fault is totally from seller company.

If this problem is not solved by you, then i have to go to National Consumer Affairs Center of Japan(NCAC).

Please help me to get out from this.

User's recommendation: Sellers making fraud with customers.

Monetary Loss: $1000.

Preferred solution: Full refund.

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