I received my refund as gift card when I used my credit card. I was expecting my refund to be back at credit card because there was no way to the app to apply to my credit card.

I spoke with a representative saying she was going to transfer my gift card credit to my credit card but I had to load more money to apply the whole refund, the call was dropped so I called again in this other representative told me a He was not able to do that. So I got mad because I had more money as a gift card balance when thats money need it to use it to pay my credit card or apply to my balance of yeh credit card.

If I called I was told yes you can do it.

Why other representatives will say no if every call is recorded and documented. I got so mad and frustrated how no one resolve my issue.

Location: Avondale, Arizona

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