Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time

I purchased ensure dark chocolate drinks from a third party seller. I received milk chocolate.

I was authorized to return and received 1 shipping label. There were two boxes and combining would exceed UPS allowed weight. Seller refused to respond to me so Amazon itself advised me to file an A to Z claim. What a joke, they denied me based on the fact that I received the right product.

In essence they called me a liar and protected the seller. I filed a dispute, again denied now for no apparent reason. They stated I should send a photo to the seller to prove I was correct. All we wanted was a return label and now I am a liar my account is flagged ect.

After I sent a nasty email to the seller which I knew Amazon would read, indicating I was going public with our local news network. They finally responded and acknowledged the wrong description was on the website but still no additional return label.

Amazon as a result, gave me 25.00 for a label and then discounted a recent purchase 10%? Like that would make up for the previous issues, insulting my integrity and the total waste of my time........................

Product or Service Mentioned: Amazon Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Amazon Pros: After 15 years i deserve better.

Amazon Cons: Being called liar.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment